I’m very disappointed with the two products purchased. Firstly, facewash leaves an unpleasant residue on the skin. Secondly, Retinoid product a total ripoff. Made contact to say the product wasn’t as... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
A combination of cleansing balm and antipigmentation serum bought me out in a red blotchy face. I have ruled it down to the pigmentation serum and my face ends up looking like it has been burnt. Cu... Ver mais
A empresa respondeu
A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... Ver mais
A empresa respondeu
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
Informações de contato
London, Reino Unido
- store@skinrocks.com
- skinrocks.com
3,9
Muito Bom
1 mil avaliações
Respondeu a 63% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service from Skin Rocks
Fantastic service from Skin Rocks! When my original order was lost during transit a replacement was sent immediately and I am delighted with the Skin Rocks moisturiser. Thank you for your excellent customer service.
16 de abril de 2023
Resposta da Skin Rocks
Hi Paula, thank you! We're delighted that we could turn this around for you and that you're now enjoying your Moisturiser.
Jodie - Team SR
Resposta da Skin Rocks
Hey Lisa, thank you! This is wonderful to hear.
Jodie - Team SR
Resposta da Skin Rocks
Hello Rachel, I'm so glad to hear that! Thank you!
Jodie - Team SR
Easy to navigate website
Easy to navigate website, the delivery was fast and efficient
16 de abril de 2023
Resposta da Skin Rocks
Hi Tracey, this is fabulous feedback, we're so glad that your experience was quick and easy.
Jodie - Team SR
Quick response to question
Quick response to question - Fast delivery - fantastic products love it 🥰
16 de abril de 2023
Resposta da Skin Rocks
Hi Helen! This makes us so happy, thank you so much for your review!
Jodie - Team SR
Resposta da Skin Rocks
Hi Helen, thank you so much, we could hope for nothing more!
Jodie - Team SR
Resposta da Skin Rocks
Hello, we're so happy to hear such positive feedback, thanks so much.
Jodie - Team SR
Fabulous products
Fabulous products, efficient service and kept me up to date about my package from the start to finish.
16 de abril de 2023
Resposta da Skin Rocks
Hello Helen, we're so glad to hear your great feedback, thank you.
Jodie - Team SR
Fast delivery and the product (retinoid…
Fast delivery and the product (retinoid 2) is brilliant! I can already feel a difference after 1 week of using it
16 de abril de 2023
Resposta da Skin Rocks
Hello! We're so, so glad to hear that you are loving Retinoid 2, thank you so much!
Jodie - Team SR
Five star for sure
Five star for sure! Excellent products and speedy delivery! Who could ask for more (not me!).
16 de abril de 2023
Resposta da Skin Rocks
Hello Nikki, yay! We LOVE this, thank you!
Jodie - Team SR
Easy to order which came very fast
Easy to order which came very fast. Very happy with Skin Rocks.
16 de abril de 2023
Resposta da Skin Rocks
Hi Kathryn, we're so happy to hear this and cannot thank you more!
Jodie - Team SR
Speedy delivery
16 de abril de 2023
Resposta da Skin Rocks
Hi Karen, so glad that your order arrived quickly, thank you for your review.
Jodie - Team SR
The option for free gift
The option for the free gift did not come up at the time of placing the order and I wrongly assumed they had sold out. Very disappointed.
Edit: Skin Rocks contacted me immediately to sort the missing item and could not be more helpful or professional. Their service is second to none. Efficient and thorough and the products are amazing. I highly recommend them.
17 de abril de 2023
Resposta da Skin Rocks
Hello Denise, your complimentary wash bag automatically adds to your order when you add a product to your shopping bag. I am sorry to hear you did not receive this item in your order, please get in touch with our Customer Expert Team at store@skinrocks.com so that we can put this right for you! Lucy, Skin Rocks Team.
Reliable from advise right the way…
Reliable from advise right the way through to results!! Thank you
16 de abril de 2023
Resposta da Skin Rocks
Hi Suzanne, thank you so much, this means a lot to us!
Jodie - Team SR
Great product
Lovely packaging, lovely product and speedy delivery. Very pleased with it
16 de abril de 2023
Resposta da Skin Rocks
Hi Tracey, thank you so much, we're thrilled with your feedback!
Jodie - Team SR
Easy process
Easy to order, easy to pay. First time I’ve used the site and no issues.
16 de abril de 2023
Resposta da Skin Rocks
Hi Jennifer, thank you so much for your kind review, we're so happy that the purchase experience has been quick and easy.
Jodie - Team SR
Great customer service
Great customer service. I was unsure if my payment had gone through for my kit and they got back to me suggesting how to check and then with an email saying it had gone through and kit was on it’s way. I like when a company replies and helps you all in a very friendly way. The kit is quality and as I was already thinking of purchasing two of the products already I knew I could get the whole kit for less than the price of two of the items👍🏻
16 de abril de 2023
Resposta da Skin Rocks
Hello, thank you very much, we're delighted to hear such wonderful feedback.
Jodie - Team SR
Everything was great
Everything was great. Simple ordering system on website. Delivery on time with updates.
16 de abril de 2023
Resposta da Skin Rocks
Hey Rita, thank you very much! We're so happy to hear your thoughts.
Jodie - Team SR
Resposta da Skin Rocks
Hi Lianne, this makes us so happy! We're so glad that you're loving The Support Oil.
Jodie - Team SR
Super-efficient
Easy, quick and the shipping to Geneva, Switzerland, is the quickest I have ever seen in 20 years.
16 de abril de 2023
Resposta da Skin Rocks
Hey Lynne, well now that is a compliment!! Thank you so much for such kind feedback.
Jodie - Team SR
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