Skyscanner Avaliações 2.399

比較できるから
たくさんのパターンでお得旅行が計画できる！

検索できるフライトが圧倒的に多い。

とても良いです。
検索条件をもっと加えられたり、更なるブラッシュアップを期待しています。

わかりやすく、比較しやすい！

いつも通りの検索・比較しやすさです。

①自分に合った条件（航空会社、エコノミー or ビジネス、日程、価格、ルート、出発・着時間、飛行時間）をその場で決められる。（代理店経由だと、依頼後に時間がかかる）
②価格差益にしなければ、代理店を通さず、航空会社から直で買える。（万一予定が狂った時、現地のカウンターで交渉できる。代理店経由だと、「カウンターで代理店を通せ」と言われる）

事前座席指定でお金を取っておきながら全く意味かなたった。詐欺にあった気分だ。

自分に合ったプランを見つける助けになります。無事に予約できました。

当初予約しようと考えていたエアラインの航空券は価格が高くて諦めるしか無かったのですが、旅行代理店が取り扱っている同エアラインの航空券がスカイスキャナーで提示されそちらで予算内で入手できました。燃油サーチャージが高騰している中、たくさんの選択肢を閲覧できるので助かりました。

往復セットで決まった時間なので、希望する時間と違った場合はどんなに安くても利用しないので、使いにくいなと思う部分もありました。
外部サイトに飛んで予約するので、預け荷物や機内持ち込み荷物の確認を再度しないといけない部分は、気をつけて確認しないといけません。

以前から使っているので、航空券なら必ずチェックすることが、習慣になっている。

公式サイトの航空券の方が安かったです。次回以降の予約ではエアライン公式との価格も比較したいと思います。

I used Skyscanner to find and compare flight options and was directed to GoToGate for a booking. Unfortunately, my experience that followed was extremely disappointing.

During the final payment stage, the advertised fare repeatedly increased on multiple occasions, following the same pattern each time. Temporary PayPal authorizations were also generated, creating inconvenience and temporarily affecting my available card limit.

Despite repeated reports and escalations, no clear solution or timeframe was provided. Most surprisingly, I was eventually advised to book directly with the airline instead.

My main disappointment is not only with the booking provider itself, but also with the fact that I trusted Skyscanner to recommend reliable partners. As a customer, I reasonably expect platforms to carefully assess the quality, transparency, and reliability of the companies they promote.

This experience disrupted travel plans already organized with friends and created unnecessary stress and logistical difficulties. I hope Skyscanner reviews the standards applied when recommending booking partners in order to better protect customers.

Update of 20 May:
Hello Robert,

I had already contacted Skyscanner support and sent several emails regarding this issue. My case was taken over around two weeks ago, but despite multiple contacts I have not received any concrete help or update.

Unfortunately, yesterday I had to purchase the tickets anyway, and I ended up paying significantly more than the price originally shown.

I followed the procedure requested, but after several emails and two weeks of waiting, the issue has still not been concretely addressed.

UPDATE of 21 May.

I understand that Skyscanner considers itself a comparison platform and not the direct booking provider. However, as a customer, I struggle to accept the idea of having absolutely no responsibility in situations like this.

If I buy a product through a platform that actively promotes and directs me toward a partner, I naturally place trust not only in that partner, but also in the platform recommending it. Skyscanner placed Gotogate in front of me, associated its own brand and reputation with that option, and guided me there.

If a partner repeatedly creates serious issues for customers, can a platform simply say: “we are only a comparison site” and walk away entirely?

My point is not that Skyscanner directly caused the issue. My point is that when a company guides customers toward specific partners and benefits from that relationship, customers reasonably expect at least some level of accountability and protection.

I appreciate Claire’s support and the effort being made, but after being forced to spend more money on a replacement flight, reorganize my trip, and now travel separately from my own group of friends on the return journey, I believe this situation goes far beyond a simple inconvenience.

当初検索した日と別日で予約されており、キャンセルと再確保で倍以上の費用が掛かった。

期待以上の金額で購入できた。

複数社の情報を横断的に比較できるので、便利です。
条件も細かく設定できる点も気に入っています。

価格とか時間とかを比較しながらスムーズに予約できました。