I bought a sleep sake pillow to help me with neck pain and paraesthesia when sleeping. Unfortunately it didn't help. But I'm giving this company 5 stars for their outstanding customer service, they ho... Ver mais
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Veja o que dizem as avaliações
I just wanted to send a huge thank you for your amazing Butterfly Pillow. It has honestly made such a difference to my sleep and has massively improved the neck and shoulder pain I was experiencing.... Ver mais
I can’t talk high enough about my experience with this amazing company! Good old customer service! Speedy replies on all my many enquiries, polite, informative and understanding. Their product is g... Ver mais
Unfortunately for me me,the pillow wasn't a good fit as I have scarring from brain surgery and it wasn't comfortable for me,but it is an amazing pillow and company. I emailed Ali and she responde... Ver mais
Detalhes da empresa
Escrito pela empresa
We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.
Informações de contato
Melbourne, Austrália
- support@sleepsake.com.au
- sleepsake.com.au
4,7
Excelente
25 avaliações
Sem histórico recente de pedidos de avaliações
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Excellent and Prompt Service
The product was not suitable for my sleeping needs, therefore I requested a full refund, as per their website. The company answered my email in an extremely prompt manner and organised for a full refund to occur. I am impressed with this company living up to what they stated they will do.
31 de agosto de 2026
Avaliação não solicitada
10/10 customer service
The customer service at Sleepsake is the best I’ve ever received. Incredibly helpful, kind and I could feel were genuinely wanting to make sure I had the best experience. Will always rate them 10/10 and will recommend to others.
1 de setembro de 2026
Avaliação não solicitada
Best Customer Service Ever
I ordered the Sleepsake pillow after reading positive customer reviews.
The order and delivery process was seamless and efficient.
Unfortunately the pillow didn't work for me (unusual neck/shoulder) but the customer service was amazing.
The Happiness Guarantee does exactly as it states and the customer service was the best I have had in a very long time.
Well done Sleepsake, I would recommend you to anyone.
1 de setembro de 2026
Avaliação não solicitada
I bought the pillow because i suffer of frozen shoulder
I bought the pillow because i suffer of frozen shoulder, a bad one.
The pillow feature is great and comfortable. You can tell straight forward that it worth the money, so don't be shy.
Unfortunately, my frozen shoulder is very bad and i couldn't have any benefit from the pillow, but at my stage i probably need more a miracle than a pillow 🙂
I contacted the customer service for the refund and return, and , as promised, they refund me straight forward and they didn't want the pillow back.
The communication was, fast, clear, kind/polite and great.
I honestly recommend them to everyone wants to give it a go.
Thank you so much again for everything.
Cheers,
Aron
15 de agosto de 2026
Avaliação não solicitada
Brilliant customer service
Wonderful customer service, very helpful and personable to deal with. A genuine Aussie small business that is worthy of your support
1 de setembro de 2026
Avaliação não solicitada
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