I found Smug by having a free product a long time ago. Before then I used to struggle to sleep with the light. Since I have been using the sleep masks I get a very restful nights sleep. The masks don’... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Ver mais
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I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Ver mais
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Ordering and delivery were all fine but the shower cap I ordered wasn’t at all. Quality not great but more importantly it’s tiny. I emailed Support thinking maybe I got a faulty one but apparently n... Ver mais
Detalhes da empresa
Escrito pela empresa
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Informações de contato
West Street, SM1 1SH, Sutton, Reino Unido
- hello@sleepsmug.com
- sleepsmug.com
4,0
Muito Bom
181 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely products
Lovely products, purchased for a gift. Recipient loved them. Thank you 😊
4 de agosto de 2025
Resposta da SMUG.
Hello Sue,
Thank you for your lovely review. We’re so pleased to hear the products made a great gift and that the recipient loved them.
We really appreciate your support.
Resposta da SMUG.
Hello Shee,
Thank you for your review. We’re so pleased to hear you were happy with the service and liked the products.
We really appreciate your support.
Fantastic products
Fantastic products. The bamboo of the material is lovely and soft and as it’s a renewable, easily grown product is harvested safely and is kind to the environment and the skin. I have purchased several pairs of knickers and bralette tops and the choices have been excellent. I wouldn’t hesitate to recommend this company as they are both ethical and environmentally friendly. Their products excellent.
Speedy delivery and recyclable packaging
7 de outubro de 2025
Superb customer service
Superb customer service. My order was delayed, they responded quickly and my order was delivered shortly after. Great company.
29 de outubro de 2025
Resposta da SMUG.
Hello Sean,
Thank you for your great review. We’re really pleased we could resolve the delay quickly for you and that your order arrived shortly after.
We appreciate your kind words about our customer service and your support.
Faultless.
30 de outubro de 2025
Resposta da SMUG.
Hello Maggie,
Thank you for your review. We’re delighted to hear your experience was faultless.
We really appreciate your support and hope to see you again soon.
Excellent product good value for money
5 de novembro de 2025
Resposta da SMUG.
Hello Pamela,
Thank you for your review. We’re so pleased to hear you found the product excellent and good value for money.
We really appreciate your support.
Came at just the right moment
Came at just the right moment. Loved by the recipient
6 de novembro de 2025
Resposta da SMUG.
Hello Anne,
Thank you for your kind review. We’re so pleased to hear your gift arrived at the perfect time and that it was loved by the recipient.
We really appreciate your support.
Never even received my item as it got…
Never even received my item as it got damaged in transit
5 de novembro de 2025
Resposta da SMUG.
Hello Esther,
Thank you for your review, and we’re very sorry to hear your item was damaged in transit and didn’t reach you. That’s not the experience we want for our customers.
We’re currently looking into this and will contact you directly to make sure this is resolved as quickly as possible.
Apologies again for the inconvenience, and thank you for bringing it to our attention.
Bought these shower bombs as gifts
Bought these shower bombs as gifts. They look and smell great. Service and postage very good, quick.
23 de outubro de 2025
Resposta da SMUG.
Hello Morag,
Thank you for your lovely review. We’re so pleased to hear you were happy with the shower steamers, and that they look and smell great — perfect as gifts.
It’s wonderful to know you were also pleased with the quick service and delivery. We really appreciate your support.
Nice product
I didnt receive orginal order but when i reached out to the team they sent a new order which arrived. Product is packaged well and looks nice i havent tried it as its was agift
3 de novembro de 2025
Resposta da SMUG.
Hello Tracy,
Thank you for your review. We’re sorry your original order didn’t arrive, but we’re glad we were able to resolve it quickly and get a replacement sent out to you.
It’s great to hear you’re happy with the packaging and presentation, and we hope the gift is very well received.
We really appreciate your feedback and support.
Resposta da SMUG.
Hello Alison,
Thank you for your lovely review. We’re so pleased to hear you love the look and quality of our makeup bags.
We really appreciate your support and hope you enjoy using them.
Resposta da SMUG.
Hello Malgorzata,
Thank you for your kind review. We’re so pleased to hear your order arrived quickly and that you’re happy with your Collapsible Water Bottle.
We really appreciate your support and hope you enjoy using it.
Resposta da SMUG.
Hello Maureen,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase.
We really appreciate your support and kind words.
Not bad shower steamers for price
Great delivery, and nice to have a discount to use to have a try at the Smug products.
I got the relaxation shower steamers, one for myself and one for a gift. They are very nice, they are not very strong. I feel like I need to use a full tablet to get essence going.
3 de novembro de 2025
Resposta da SMUG.
Hello MC,
Thank you for your review and for giving our Relaxing Shower Steamers a try. We’re pleased to hear you were happy with the delivery and discount, and that you found them nice to use.
We appreciate your feedback about the strength of the scent — shower steamers tend to work best in an enclosed shower space that retains steam, as this helps release the fragrance more effectively.
Thank you again for sharing your experience and for choosing SMUG.
Great value and range and quick delivery
Great value and range and quick delivery
28 de outubro de 2025
Resposta da SMUG.
Hello Caren,
Thank you for your lovely review. We’re so pleased to hear you were happy with the value, range, and quick delivery.
We really appreciate your support and hope you enjoy your purchase.
Such a shame
Such a shame, the designs are lovely but the actual shower caps are really small…ok for short hair but unfortunately not for long hair
28 de outubro de 2025
Resposta da SMUG.
Hello Lorna,
Thank you for your feedback, and we’re really sorry to hear the shower cap wasn’t the right fit for you. We appreciate your kind words about the designs, though we completely understand your disappointment with the sizing.
I was very happy with my purchase ,I…
I was very happy with my purchase ,I have bought it as a gift and I am sure it will be very useful
17 de outubro de 2025
Resposta da SMUG.
Hello Susan,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase and that it’s going to make a thoughtful and useful gift.
We really appreciate your support and hope the recipient loves it.
I have not received my order
I have not received my order, yet have been asked to review my purchase. I have contacted smug twice about my missing items but haven’t received a reply. I wouldn’t purchase from them again
24 de outubro de 2025
Resposta da SMUG.
Hello Susan,
Thank you for your review, and we’re very sorry to hear you haven’t received your order or a reply to your emails. We can only assume your messages may have gone into our spam folder.
We’ll review your order details right away and will be in touch directly to make sure this is resolved for you as quickly as possible.
Apologies again for the inconvenience, and thank you for your patience.
No problems.
24 de outubro de 2025
Resposta da SMUG.
Hello Katherine,
Thank you for your review. We’re glad to hear everything went smoothly with your order.
We really appreciate your support and hope you enjoy your purchase.
Pleased with purchase
Pleased with purchase
Prompt delivery
Attractive design shower cap, buy one get one free!
Thanks
20 de outubro de 2025
Resposta da SMUG.
Hello Bumbleybee,
Thank you for your lovely review. We’re so pleased to hear you’re happy with your purchase, loved the shower cap design, and took advantage of our buy one get one free offer.
We really appreciate your support and hope you enjoy using them.
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