Sleepstation Avaliações 371

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Update 4/2 Please check out the disclaimer on their website before proceeding. Refund received. Glad this is done with. Refund took multiple contacts over a number of days. ———— I beli... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was referred by my GP to Sleepstation due to chronic insomnia. Initially I was sceptical especially when they started by messing with my sleep pattern(which wasn’t working anyway). Going into about... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was referred to Sleepstation by my GP after months of despair at not sleeping at all many nights or not sleeping well when I did manage to get to sleep. The Sleepstation therapy over 7 weeks has t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was referred to sleepstation by my gp as a sufferer of fibromyalgia I have amongst other health issues chronic insomnia. After 2 weeks I went from having on average 2 hours sleep a night to nearly 5... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de saúde mental
  2. Clínica do sono

Escrito pela empresa

Sleepstation is a clinically validated sleep improvement programme that can help you sleep better after just four sessions. Designed by experts and backed by science, our online sleep service is proven to combat even the most severe insomnia.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

371 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 1 de um total de 5 estrelas

DO NOT SPEND YOUR MONEY ON THIS!

Update 4/2
Please check out the disclaimer on their website before proceeding.
Refund received. Glad this is done with.
Refund took multiple contacts over a number of days.
————
I believe this is AI and that the sleep coaches are not real. Requested a refund and it’s still not been actioned so started a chargeback myself.

It’s essentially just a sleep diary and they change the time you’re allowed to go to sleep and wake up.

You must go through their long questionnaire to get to the prices and to find out what they say they do. None of the statements made show you the evidence that their ‘programme’ works.

There’s no real support, they just send long messages to you ‘explaining’ things but it just seems a lot of words that don’t answer a question.

I don’t recommend this service at all, sorry. It wasn’t what I expected at all. I really don’t think this is aimed at people who already have good sleep hygiene. Very simplistic with no support. Please be careful.

31 de maio de 2026
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

As we have explained previously, Sleepstation users are supported by real members of our team. Our service is not a pretend diary app, and programmes are not generated by AI.

We also take refund requests seriously. Your refund request was reviewed and processed professionally and promptly - within 1 working day.

Avaliado com 1 de um total de 5 estrelas

I would give it minus if it was…

I would give it minus if it was possible. Over 2 weeks since I completed my sleep diary and no response. This is advertised on the website as 3-4 days time. Joke of a website and will be informing my GP to claim the money back. This is supposed to cost £1500 and if I hadn’t gone through the NHS I would be absolutely livid. This has caused me more stress which has resulted in less sleep. Avoid and seek elsewhere for help.

19 de maio de 2026
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Hi Glenn, we're sorry to learn that this was your experience. You've left a review for our digital CBT-I programme but we can see that you used a different service.

Please log into your Sleepstation account and message your support team as they'll be able to provide you with an update.

Avaliado com 5 de um total de 5 estrelas

Sleep Station has really helped me get…

Sleep Station has really helped me get my life back on track. I struggled at first but I trusted the support (James) with the videos as support and help when ever it was needed. I would say yes to Sleep Station every time, when your in a dark place they are the light at the end of the tunnel.

Thank you

24 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Having struggled for a number of years…

Having struggled for a number of years to improve my sleep, I was referred to SleepStation by my GP. I had come to believe I needed more sleep than I was getting, based on long periods where I was only managing 4–5 hours a night, despite trying many different approaches.

Once enrolled, I was placed on a sleep restriction window with a fixed wake-up time, which I found to be a really important anchor. The window was then gradually expanded by bringing bedtimes forward, helping to reset my circadian rhythm.

I found the questionnaires particularly helpful in challenging some of my beliefs about sleep and unhelpful thought patterns. There were weekly video updates, new techniques to try, and daily sleep diaries alongside cognitive control diaries, which helped me reflect on each day and plan ahead.

There are also a wide range of additional resources. I found the thought-blocking techniques especially useful, along with Progressive Muscle Relaxation, which is supported by guided sessions.

Jess, my sleep coach, took time to explain techniques, questionnaires and answer my many questions. Jess, thank you. And all the team for those superb resource tools.

Overall, I feel my sleep cycles are now longer, but most importantly the quality has improved. I’m getting deeper, more restful sleep, and have realised I had normalised poor, patchy sleep over time.

24 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed, too simplistic

Disappointed, my doctor said it was cbt therapy for sleep, it’s just articles and short videos, an occasional message. I’m in week three and I’ve done a survey asking things like are you exercising, smoking, drinking alcohol, doing something stimulating such as watching tv before bed, however it doesn’t allow for the fact that some nights you might have done these and other nights not. It’s very simplistic, I’m glad I didn’t pay for it. I’ll keep going but I’m finding it lacklustre and talking to a friend about it they found the same

23 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful people and service

Very helpful people and service. Not quite as good as a "face-to-face" experience but they do work hard for you and try to understand and fix oyur sleep problems. I am very grateful to have them.

19 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I would not recommend

They focus on insomnia caused by anxiety and their only remedy is sleep restriction (along with the sleep hygiene tips which are either obvious or people can just look up themselves). So it’s not helpful if this is not your issue. It’s not tailored to the individual. They don’t provide the support they allege they will. Their ‘sleep coaches’ could not really answer the questions I had and only provided generic answers. The ‘sleep reports’ you get at the end of each week provided no insights and were AI generated. I doubt anyone was really looking into my sleep or what was happening to me. You essentially spend £160-£300+ (depending on whether you can get nhs funding) for a glorified sleep diary, which you could just do for free yourself

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They took £160 & after a week stopped the program.

They took £160 & after a week stopped the program for a month telling me that because I had given up alcohol, I was in danger of being physically damaged. They said I would have to wait another month before continuing with the program. I told them (or him, or it) that my insomnia came from alcohol abuse years beforehand but had now been well under control for years & within normal limits. I simply wanted to be open & honest with them & give them the background of my sleep problem but their reaction was irrational & like a slap in the face. And of course there is no way of actually speaking to them. It would appear that the days when you could tell your doctor the truth to help them cure you are long gone. If in doubt, dont tell the doctor!

20 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No more sleeping tablets!

When I started Sleepstation I was getting barely 1 to 2 hours sleep every night if any, falling asleep when I should be getting up - for weeks and months for two years and more which was sole destroying.
The programme was tough for the first two weeks going to bed so late, but if I wanted good results I knew I have to stick at it and it was worth anything to do that. The idea is to go to bed much later initially and get up earlier, thus giving me a longer day. Then Miraculously I started to get quality sleep which by week four of six was about six hours. I am on my sixth week and just cannot believe how lovely it is to get good sleep for so long, and particularly feeling calmer and more positive going to bed. My restless legs are virtually non existant because I fall into deep sleep quickly now, When the alarm goes off my restless legs are there and I get up at 6.30 am. Sleepstation is definitely worth trying if you can’t get to sleep. I feel so much happier not struggling any more and I don’t now take any sleeping tablets!

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Hi Rosalyn, thanks for taking the time to share your experience of Sleepstation. We're so pleased to have been able to support you to overcome your sleep difficulties. Overcoming long-term sleep problems requires commitment and determination and you should be really proud of what you've achieved.

Avaliado com 5 de um total de 5 estrelas

Better sleep

I am now experiencing better sleep by following advice given especially following bedtime and getting up times, not napping in the day and not worrying when I wake up very early, I just follow the advice given.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Thank you for taking the time to share your experience.

We’re really pleased to hear that you’re sleeping better and that keeping a consistent bedtime and wake time, reducing naps, and changing how you respond to early waking has made a difference for you. Those foundations can feel simple, but when applied consistently they can have a powerful effect.

It’s encouraging to hear that following the structure and not worrying during early wake-ups has helped. That shift in response is often an important turning point.

We appreciate you sharing this and wish you continued progress with your sleep.

Avaliado com 5 de um total de 5 estrelas

How to improve sleepless nights

Sleep station have given me the tools I need to better my sleep routine going forward. After years of disturbed sleep, I mean years, they have given me strategies to get back to sleep after waking up in the night. I’m not there yet, but you can’t expect a few weeks to undo 40 odd years of struggle. I’m confident that over the next weeks/months my sleep will continue to get better. In the meantime, I’ll take what I get and in the knowledge that it’s an improvement. Thank you Sleep Station

25 de novembro de 2025
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Thank you for sharing your experience Alyson. It really means a lot.

We know that other people like you, who've experienced sleep problems for decades, may feel like their sleep problems are unsolvable so sharing your experience openly may give someone in the same situation hope that things can change.

Learning how to respond differently to night-time waking is often one of the most powerful shifts. It takes practice, but over time those strategies become more natural and the sleep system settles.

We’re really encouraged to hear your confidence about the months ahead. Thanks for putting in the work and for taking the time to write this. Wishing you continued improvement.

Avaliado com 5 de um total de 5 estrelas

The programme had benefitted me so…

The programme had benefitted me so much.
It has helped me with sleep hygiene and building better routines and habits.
Having to reflect each day on the night before and how you feel is very powerful
The individual conact with James the sleep consultant was great as were the tutorials
In return for this structure my sleep quality has improved so much
I am truly grateful

15 de novembro de 2025
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Thank you so much for sharing your experience Debbie.

We’re delighted to hear how much Sleepstation has helped you. Building consistent routines and taking time to reflect on your sleep and how you feel can be surprisingly effective, and it’s great to hear that this structure has made such a difference to your sleep quality.

We’ll also make sure James sees your kind words. Our team really care about the people they support, so it means a lot to hear that the individual contact and tutorials felt helpful.

It also takes work on your side, so thanks for putting in the effort and we hope that you feel proud of what you've achieved. We’re really pleased to have supported you.

Avaliado com 5 de um total de 5 estrelas

I was having trouble sleeping

I was having trouble sleeping. I could go without sleep & work the next day. Being very aware of the risks this involved, especially as driving was part of my job. There were times when I just didn't want to get out of bed, as I felt I hadn't had enough sleep. I just felt I needed help to get back to having a normal sleep pattern.

22 de setembro de 2025
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Thank you for sharing your experience of Sleepstation Lynda.

Sleep difficulties can have a real impact on our lives, especially when work and driving are involved. Worrying about whether you’ve had enough sleep, and then facing a full day of responsibility, can be exhausting in itself. It’s completely understandable that you felt you needed help to reset your sleep pattern.

We’re really glad you reached out rather than continuing to push through on your own. Making changes to long-standing sleep habits takes commitment, and taking that first step is significant.

We wish you continued progress and more restorative nights ahead.

Avaliado com 1 de um total de 5 estrelas

Can't get hold of anyone

Can't get hold of anyone, requested a refund immediately after purchase but there is no one there to answer me. The service is bad!

11 de novembro de 2025
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Hi L T,

We’re really sorry to hear you’ve had difficulty getting through to us and that this has caused frustration. That’s not the experience we want anyone to have.

Our support team is available every weekday and always aims to respond promptly - so we’d like to get this sorted for you.

Please could you email support@sleepstation.org.uk with your full name and the email address you used to sign up?

We’ll locate your account, confirm your refund request and make sure it’s processed as quickly as possible.

Avaliado com 3 de um total de 5 estrelas

I used Sleepstation last summer and paid.

I used Sleepstation last summer and paid my £295-00. After not sleeping very well for probably getting on for 30 years.
I think it did work somewhat while I was on the 6 week course. But then you just slip backwards. Now it is just back to square one.
I am probably too old. I thought I would give it a bash.
OK if you have £300-00 to throw around. Ho hum, just grin and bear it.

24 de novembro de 2024
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Hi Terence, thanks for taking the time to leave a review about your experience of Sleepstation. It's good to hear that you saw some improvements in your sleep while following the course. We're sorry to hear that you feel like you're now back to square one. Please log into your Sleepstation account and send your coaches a message - they'll be able to discuss the problems your experiencing and help you to get things back on track - there is no charge for this support as the fee you paid includes follow-up for up to 12 months.

Avaliado com 2 de um total de 5 estrelas

I gave this everything I had

I gave this everything I had. I complied with all instructions as far as i could understand them (difficult when they don't give straight answers to questions). I felt worse after completing this programme and more alone in my insomnia than before I started. This was physically gruelling and psychologically upsetting - at times it felt dangerous as i was operating at a level of sleep deprivation that made it hazardous to do normal everyday things. My issue isn't with sleep restriction itself (works for many but not for me) but the fact that i) sleepstation's marketing is not honest in telling you that this is all they really offer (along with some copy-and-paste sleep advice you could get anywhere on the net) and ii) they present this as a package of human support and monitoring when that is purely notional. Technically there are humans responding but responses are evasive, condescending and bot-like. Their role appears to be to ignore questions, tell you to keep going or point you to one of their articles. There are only so many times you can read the same article. It's actively harmful to present this as human support and is misselling of what you actually get. I think an AI may actually have been more useful - at least I would have received straight answers to straight questions. When you follow their gruelling, tortuous regime, put yourself through hell and end up with nothing they have nothing to say about it - no answer to give. This is presented as on size fits all. It is not.

1 de abril de 2025
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Hi April,

Thank you for taking the time to share such detailed feedback.

We’re very sorry to hear that you found the experience distressing and didn’t feel fully supported. What you describe is not the level of clarity or care we aim to provide.

Sleep restriction therapy can feel challenging at times, and we know how important it is for the rationale to be explained clearly. Your sleep coaches are there to check in on how you’re coping and adapt the plan when needed. We’d really like to review your case to understand what happened and to make sure you receive appropriate follow-up support.

Please email support@sleepstation.org.uk with your account details so that we can look into this personally and offer further guidance.

Thank you again for highlighting your concerns - your feedback helps us improve the way we support people through what can be a tough process.

Avaliado com 5 de um total de 5 estrelas

Insomnia had been affecting me months…

Insomnia had been affecting me months before I started treatment for cancer. I went to the GP got sleeping tablets and he referred me to Sleep Station. Best move for me.
I was undergoing cancer treatment and sleep station accommodated my reaction to chemotherapy and even gave me a respite whilst in hospital. It was difficult at first but with their ongoing help eventually we overcame. I now sleep a good 9 hours per night with only a very occasional bad night. Would definitely recommend.

22 de outubro de 2025
Avaliação não solicitada
logotipo da Sleepstation

Resposta da Sleepstation

Hi Rene,

Thank you for sharing your experience, we’re so pleased to hear that you’re now sleeping well after everything you’ve been through.

It sounds like you showed real commitment during a very difficult time, and it’s great that the adjustments we made around your cancer treatment helped you to keep going safely.

Your story highlights how flexible the programme can be, even when people are managing complex health issues. We’ll be sure to share your comments with the coaching team who supported you, they’ll be delighted to know the part they played in your recovery.

Wishing you continued good health and restful nights ahead.

Take care.

Avaliado com 5 de um total de 5 estrelas

Sleepstation helped me

Sleepstation helped me review my sleep pattern and set goals with expert resourses on the site to help me. It is an invaluable source of information to help set up a regular sleep regime that suits an individual.

5 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recommended

Great support from real people! Lots of useful information. Good to be able to chart your own progress.

2 de setembro de 2025
Avaliação não solicitada

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