Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.
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Veja o que dizem as avaliações
Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Ver mais
The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Ver mais
Detalhes da empresa
- Loja de Moda Infantil
- Loja de Roupas para Bebês
- Fabricante de Roupas e Tecidos
- Revendedor de Roupas e Tecidos
- Loja de moda masculina
- Loja de moda feminina
Escrito pela empresa
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Informações de contato
Irlanda
- slugsandsnails.ie
4,4
Excelente
238 avaliações
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Respondeu a 100% das avaliações negativas
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Beautiful leggings
First time using Slugs and Snails. Very easy to order, the leggings arrived quickly, despite being just before xmas. They are beautiful quality and it's so nice to support an Irish business.
19 de dezembro de 2023
Resposta da Slugs & Snails
Thank you Catherine
Comfortable
I love slugs & snails clothes. Their waffle sets are very comfortable to wear. They were very helpful with my order and kept me updated on the shipping so that it would arrive before Christmas.
19 de dezembro de 2023
Love your products
Love your products. My order came quickly even though it was Christmas season. I’ll order again.
6 de dezembro de 2023
Will be back for more!
Loved my pair so much got a pair for my littlest to match! Will definitely be back for more as quality is so good 👍🏽
27 de novembro de 2023
Great product arrived just in time and…
Great product arrived just in time and they love them
4 de dezembro de 2023
Love these clothes.
Ordering online was easy. Order was delivered promptly. They were wrapped in gorgeous Christmas paper. The children’s clothes are beautiful and great quality. I will definitely order more and am very happy to recommend them.
28 de novembro de 2023
I LOOOOOVE the products so much
I LOOOOOVE the products so much! Great quality, funky colours, excellent customer service…!!
30 de novembro de 2023
Package non yet recived
Package non yet recived, After a month… It was supposed to be a Christmas present for my kids… Impossible to know where the shipment is… Have fun with my money for Christmas… Buon Natale :-) Zero stars.
27 de novembro de 2023
I love this company
I love this company, they really care about their customers, I ordered some of the footless tights (they are fab quality just like all of our previous purchases from slugs and snails) and I received a beautiful gift birthday party bag with my order. I can't wait to add more of their designs to our collection.
28 de novembro de 2023
I did not receive my package
I did not receive my package, as well as the tracking number.Also I have sent a few emails regarding this subject and other issues and I was sent only one response .
27 de novembro de 2023
Resposta da Slugs & Snails
Hello Katarzyna
Many thanks for your review. Yes we did reply to you chasing your parcel. Unfortunately this year our usual standard post has been very slow, we have actually been offering free delivery globally for the entire Autumn and Winter season which has been a huge cost for us to undertake but we wanted to ensure our global customers could access our products and not have to pay silly prices for shipping. As standard tracking isn’t available as we ship through an international distribution network for business post, this means it’s usually quite fast but also always comes back to us if there’s an issue. Tracking is only available for the post office when they need customs clearance and we do have lots of information on this on our website. However this does mean that up until December our post was going through national mail networks and it seems all the mail that left during those last two weeks in November have moved incredibly slow. Black Friday and Christmas Mail services have become really busy over the last few years. Which now means we have angry customers leaving us bad reviews before they had a chance to get their delivery. It’s very hard for us as a small business to ship globally if we have to only use tracked mail, so we have to rely on the regular mail network which then hands over to your local post office. We do advise that customers with larger parcels ask their local post office sorting office if they have a parcel there as we find that 80% of the time that’s actually where everything is! We know it’s incredibly frustrating, we have actually had such a slow postal service this November that we have been upgrading our service to courier for December for free because we don’t like our customers to be angry and frustrated. Sadly for us, we bare the cost of the mail going out and the brunt of the anger when it’s slow. We recently had a customer wait four weeks for a parcel to Greece, this was totally out of our hands as it travelled through her domestic mail. When post is shipped from us it’s dispatched from Ireland within 48 hours. Outside of Christmas periods our mail is really quick and very reliable and so we are working to make sure that everything going out now is going with couriers until the Christmas rush is over.
I ordered my items 11/23 to have for…
I ordered my items 11/23 to have for Christmas…it’s now 12/15 and I haven’t received my items.
24 de novembro de 2023
Resposta da Slugs & Snails
Hi Stacey
I think we just spoke with you on our chat and our email. Your order was shipped during the Black Friday week when shipping within the US was expected to be extremely busy. We shipped your order via our standard delivery from Ireland to the USA which is extremely cheap at €5 in fact cheaper than it costs for us to ship locally here in Ireland. This means that while it’s not as fast as a courier it is accessible to everyone. Your parcel is in the US postal network as it only left Ireland on the 28th November this isn’t an extraordinary delay at this time of year. We did explain this and our website clearly states how shipping is managed at this time of year. We are sorry that you didn’t review our products as we are sure you will love them. We sadly can’t control national postal services at Christmas time so it’s a little disappointing when we get bad reviews because people expect small businesses to be able to match Amazon shipping times.
The best kids tights ever
The best kids tights ever. These are the only tights I’ve bought for my little girls that can be passed on to younger siblings. They might be more expensive than penny’s and dunnes but they are 100% worth it. They last between siblings and they are warm! Plus I love the little grip soles on the bottom of the tights.
13 de novembro de 2023
Resposta da Slugs & Snails
Thank you!!! Our mission was always to produce tights that can be passed down and we are thrilled when we hear they are!
Happy products beautifully made great…
Happy products beautifully made great service and ethos and always get smiles and complements when worn!
13 de novembro de 2023
Resposta da Slugs & Snails
Thank you so much! We love to bring smiles to the world
Wonderful colors and patterns
Amazingly nice and comfortable garments, high quality and good prices. Good models! ✨️✨️✨️✨️✨️
9 de dezembro de 2023
Resposta da Slugs & Snails
Thank you, we are so happy to hear you are comfy.
Quick service and a quality product
Quick service and a quality product. The waffle sets are so good!
17 de novembro de 2023
Resposta da Slugs & Snails
Thank you!
It took 1 month to be delivered and…
It took 1 month to be delivered and when I sent emails to the customer service the answer was that we can’t do anything to help it you need to short it out your self.
17 de novembro de 2023
Resposta da Slugs & Snails
Hello Maria
Many thanks for your review. We spoke with you a few times this week so it’s a relief to know your order has finally arrived. As we explained, you selected standard delivery which is only €5, this is very low for international delivery charges and we keep it low by using national mail services. We explained to you that this means it’s a little slower but it’s sent through a bulk mail service so it’s super reliable, we just have to be a little bit more patient this time of year as the mail network is very busy. We explained that your order shipped around the time of the Black Friday peek for post and that it might have delayed it a little, you were not happy with that and demanded we do more to track your parcel down. We did request that you contact your local postal office as your parcel was too large for a mail box and it was possible the mail network had attempted to deliver it, that was a conversation we had just three days ago so we are pleased to see you now have your mail. We didn’t say we wouldn’t do anything, we said we couldn’t, the mail is shipped from Ireland within 24 hours and then it’s travelling in the mail system, we can not control or influence this. All of this information is on our shipping second on our website and we are sorry you were unhappy with that but if we change our shipping to courier the cost would be much much higher and we don’t think any one would like that. We hope you are happy with our products and thank you for shopping with us.
Amazing
The waffle sets are the clothes I was looking for and couldn't find anywhere else, and the tights are something I didn't know I needed but have immediately become a staple. The quality is amazing and the comfort can't be beat. Since my 1st test purchase, I've had 2 more orders from small shops, and I'm about to place my 4th order (2nd from this website). With 5 kids 7 and under I just keep finding a need for more!
17 de outubro de 2023
Resposta da Slugs & Snails
Oh wow! Thanks Katie, we are parents so everything we produce we know are extremely handy for families like ours!
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