Smart Connect Telecom Avaliações 

68
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had smart connect come in to sort our phone system. They came in showed us the money we’d be saving (which was well over 75% of the original bill) and we signed then and there. Since then they’ve kept... Ver mais

Avaliado com 5 de um total de 5 estrelas

2nd site now completed and up and running . Bt wanted 3k upfront plus an additional payment per month for the work !!!!! Brian has done the whole package for a lot less per month and no upfront c... Ver mais

Avaliado com 1 de um total de 5 estrelas

DO NOT USE. Terrible company, made to believe they were working on behalf of open reach with government license. Asked to sign contracts without actually seeing any documents and then say it’s a b2b c... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really impressed with Smart Connect Telecom. The service engineers who came out were spot on — friendly, knew exactly what they were doing, and got everything sorted quickly. Their support team has al... Ver mais

Detalhes da empresa


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(68)

39 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My experience with Smart Connect has…

My experience with Smart Connect has been great, had Mark and Danny out to install some additional wifi extensions, they also looked at my CCTV and managed to get that working properlywhich they didnt have to do as this is supplied by another company, if I new they did cctv I would have got through them!

7 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You can speak to a human being!

Unfortunately we had an issue with our broadband today. BUT I called the helpline and spoke to an actual human within seconds. Easy fix and took a matter of minutes. This could have been one of those annoying things that drags on for ages but I got the help I needed instantly and from a very helpful and patient fella. Cheers

3 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

2nd site now completed

2nd site now completed and up and running . Bt wanted 3k upfront plus an additional payment per month for the work !!!!!

Brian has done the whole package for a lot less per month and no upfront cost . Now with my 2 sites running under one roof its nearly 1/3 the cost of the BT package .
So far so good would definitely recommend

24 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great!

Been with smart connect for a few months now and I’ve been really pleased with the service and it’s made even better by their competitive price. Would recommend

25 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Help with the switch

Had smart connect come in to sort our phone system. They came in showed us the money we’d be saving (which was well over 75% of the original bill) and we signed then and there. Since then they’ve kept up really good contact regarding the instillation, bills and cancellation of our previous contract. Top tier would recommend to anyone who’s in the market for new phones or even just want to spend less!

22 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional service from Brian

Very professional service from Brian, what a guy. I wasn't sure how my business would be affected by the telecommunications switchover but he gave me clear and concise information that put my mind at rest, and as an added benefit was able to find a way to help me reduce my outgoings substantially!

13 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great communication

Great communication, always willing to help where they can. Fast action if ever an issue and offer a 10/10 service! Thanks guys and happy I switched over.

4 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Switched away from my provider who I…

Switched away from my provider who I had been with 8 years, Stal who came out originally was very helpful and honest with us throughout. Engineers Tom and Zak were also very helpful on the day of instal helping us understand how the new phones work! Thank you smart coms!

18 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolute sharks

Quote you certain prices on sign up, salesman didn't show or explain the full contract. You get sent one hours later with no cooling off period or get out clauses signing you up to lease there services for 7 years but line contract runs out after 2. Then the hidden charges come in to effect months later. Price paid is 3 times more than quoted. Phone and broadband is costing us in the range of £230 p/m for minimal use. Say they are going to upgrade you to fibre and promise the earth. Phones are ok, still billing us for broadband 5 months after we cancelled it , Scammers at best. Unregulated. For any business the only way out would be to pay the extortionate 10k get out fees or close the business BEWARE COMPLETE SCAMMERS

18 de junho de 2026
Avaliação não solicitada
logotipo da Smart Connect Telecom

Resposta da Smart Connect Telecom

Good afternoon,

Thank you for taking the time to share your feedback. We're sorry to hear about the concerns you've raised regarding your monthly costs and understand how frustrating this situation must be.

We would like the opportunity to investigate this further and review your account in detail.

To help us do this, please either:

• Let us know your company name so that we can contact you directly; or

• Email us at info@smart-coms.co.uk with your account details, and a member of our team will be happy to look into this for you.

We appreciate you bringing this matter to our attention and look forward to resolving it as quickly as possible.

Kind regards,

Smart Coms Customer Support Team

Avaliado com 1 de um total de 5 estrelas

Avoid this company at all costs!!

Avoid this company at all costs!!

Called pertaining to be from Open Reach replacing landlines. Unknowingly signed us up to a 7 year contract with hidden fees. They try to get you to pay thousands of pounds to get out of the contract and threaten debt collectors if you don't comply.

Report to Action Fraud and Trading Standards

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont even meet with them

Do not have anything to do with this company. They promise the earth - ie to pay off the end of your current contract without ever checking how much this will cost - they have no intention of doing this btw, allude to being connected to BT, tell lies and use every trick in the conmans sales book of manipulation.
If you sign you can't get out of it if you are a company. The contract is with a lease company not them. So then you are stuck with them.
Nasty people - I don't know how they sleep at night.

23 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional Engineers and Helpful Support

Really impressed with Smart Connect Telecom. The service engineers who came out were spot on — friendly, knew exactly what they were doing, and got everything sorted quickly. Their support team has also been great whenever we’ve needed anything.

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been with smart connect for just over 3…

Been with smart connect for just over 3 months now, I had so many issues with my previous provider and safe to say smart coms ( Smart Connect) saved the day! The salesman was very clear in what service was being provided all the details were clearly shown to me and after 3 months have nothing bad to say, George in the office is always helpful, Zach and Tom the engineers that installed the phones and Broadband were very informative in the day and helped me understand how the new system worked! I was very shocked to see some of the bad reviews on here as my experience is the complete opposite!

24 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently had smart connect install new…

Recently had smart connect install new phones and broadband in my shop, the coverage was so poor previously its nice to finally have phones that dont drop out constantly! I dont normally leave reviews but my account manager Darren has been so helpful with the amount of times iv changed the settings

22 de novembro de 2025
Avaliação não solicitada

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