Had smart connect come in to sort our phone system. They came in showed us the money we’d be saving (which was well over 75% of the original bill) and we signed then and there. Since then they’ve kept... Ver mais
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Veja o que dizem as avaliações
2nd site now completed and up and running . Bt wanted 3k upfront plus an additional payment per month for the work !!!!! Brian has done the whole package for a lot less per month and no upfront c... Ver mais
DO NOT USE. Terrible company, made to believe they were working on behalf of open reach with government license. Asked to sign contracts without actually seeing any documents and then say it’s a b2b c... Ver mais
Really impressed with Smart Connect Telecom. The service engineers who came out were spot on — friendly, knew exactly what they were doing, and got everything sorted quickly. Their support team has al... Ver mais
Detalhes da empresa
Informações de contato
30 Christchurch Road, BH1 3PD, Bournemouth, Reino Unido
- 08000385005
- info@smart-coms.co.uk
- smart-coms.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My experience with Smart Connect has…
My experience with Smart Connect has been great, had Mark and Danny out to install some additional wifi extensions, they also looked at my CCTV and managed to get that working properlywhich they didnt have to do as this is supplied by another company, if I new they did cctv I would have got through them!
You can speak to a human being!
Unfortunately we had an issue with our broadband today. BUT I called the helpline and spoke to an actual human within seconds. Easy fix and took a matter of minutes. This could have been one of those annoying things that drags on for ages but I got the help I needed instantly and from a very helpful and patient fella. Cheers
Great experience working with this…
Great experience working with Smart Connect, much easier having all services with the same supplier.
I wasn't aware of the switch over so…
I wasn't aware of the switch over so was sceptical at first but they were very informative and calmly explained everything I needed to know. I'm now happily switched over thanks to them.
2nd site now completed
2nd site now completed and up and running . Bt wanted 3k upfront plus an additional payment per month for the work !!!!!
Brian has done the whole package for a lot less per month and no upfront cost . Now with my 2 sites running under one roof its nearly 1/3 the cost of the BT package .
So far so good would definitely recommend
Great!
Been with smart connect for a few months now and I’ve been really pleased with the service and it’s made even better by their competitive price. Would recommend
Help with the switch
Had smart connect come in to sort our phone system. They came in showed us the money we’d be saving (which was well over 75% of the original bill) and we signed then and there. Since then they’ve kept up really good contact regarding the instillation, bills and cancellation of our previous contract. Top tier would recommend to anyone who’s in the market for new phones or even just want to spend less!
Very professional service from Brian
Very professional service from Brian, what a guy. I wasn't sure how my business would be affected by the telecommunications switchover but he gave me clear and concise information that put my mind at rest, and as an added benefit was able to find a way to help me reduce my outgoings substantially!
Great communication
Great communication, always willing to help where they can. Fast action if ever an issue and offer a 10/10 service! Thanks guys and happy I switched over.
Switched away from my provider who I…
Switched away from my provider who I had been with 8 years, Stal who came out originally was very helpful and honest with us throughout. Engineers Tom and Zak were also very helpful on the day of instal helping us understand how the new phones work! Thank you smart coms!
Absolute sharks
Quote you certain prices on sign up, salesman didn't show or explain the full contract. You get sent one hours later with no cooling off period or get out clauses signing you up to lease there services for 7 years but line contract runs out after 2. Then the hidden charges come in to effect months later. Price paid is 3 times more than quoted. Phone and broadband is costing us in the range of £230 p/m for minimal use. Say they are going to upgrade you to fibre and promise the earth. Phones are ok, still billing us for broadband 5 months after we cancelled it , Scammers at best. Unregulated. For any business the only way out would be to pay the extortionate 10k get out fees or close the business BEWARE COMPLETE SCAMMERS

Resposta da Smart Connect Telecom
Brilliant speedy onboarding process
Brilliant speedy onboarding process, really reliable customer service feel!
Avoid this company at all costs!!
Avoid this company at all costs!!
Called pertaining to be from Open Reach replacing landlines. Unknowingly signed us up to a 7 year contract with hidden fees. They try to get you to pay thousands of pounds to get out of the contract and threaten debt collectors if you don't comply.
Report to Action Fraud and Trading Standards
Dont even meet with them
Do not have anything to do with this company. They promise the earth - ie to pay off the end of your current contract without ever checking how much this will cost - they have no intention of doing this btw, allude to being connected to BT, tell lies and use every trick in the conmans sales book of manipulation.
If you sign you can't get out of it if you are a company. The contract is with a lease company not them. So then you are stuck with them.
Nasty people - I don't know how they sleep at night.
Excellent service from BB really…
Excellent service from BB really professional easy switch over from BT. great support team and easy installation
Professional Engineers and Helpful Support
Really impressed with Smart Connect Telecom. The service engineers who came out were spot on — friendly, knew exactly what they were doing, and got everything sorted quickly. Their support team has also been great whenever we’ve needed anything.
Great customer support
Great customer support. Would recommend
Been with smart connect for just over 3…
Been with smart connect for just over 3 months now, I had so many issues with my previous provider and safe to say smart coms ( Smart Connect) saved the day! The salesman was very clear in what service was being provided all the details were clearly shown to me and after 3 months have nothing bad to say, George in the office is always helpful, Zach and Tom the engineers that installed the phones and Broadband were very informative in the day and helped me understand how the new system worked! I was very shocked to see some of the bad reviews on here as my experience is the complete opposite!
Recently had smart connect install new…
Recently had smart connect install new phones and broadband in my shop, the coverage was so poor previously its nice to finally have phones that dont drop out constantly! I dont normally leave reviews but my account manager Darren has been so helpful with the amount of times iv changed the settings
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