Smart Connect Telecom Avaliações 

Smart Connect telecom have been very helpful in sorting out both handsets and broadband. I am very pleased with the outcome and happy to say that I haven’t had any issues with the handsets and I am able to properly communicate with my customers now. I wanted to also mention how Sammy was very friendly, patient and gave me all the right information. Even though my company is based in Birmingham, I’ve never had any difficulty getting through to someone when I needed support. Whenever an issue arises, the team is quick to respond and always ready to help.
I’m very happy with the service I’ve received and would highly recommend Smart Connect Telecom.

Fantastic service from start to finish. The internet is fast and reliable, and the customer support team actually listens and solves problems quickly

We had our phones installed by Smart connect about a month ago, the install went smoothly with great contact throughout.

So far so good! Recommend.

Bryan was excellent and provided a fantastic service. Looks after both of my two engineering sites.

Do not sign any contract with this company.
They will rip you off, trust me and all the other bad reviews.
They told me it would cost £126 p/m but actually I'm paying just over £300, stuck in a 7 year contract too.
Rip off merchants,
PLEASE READ THE CONTRACT FIRST WISH I DID, YOU WILL REGRET IT.

Agree with all the other bad reviews. They give you a huge contract to sign that isn't realistic to review and completely contradicts what their salesman promises you at the start of the process. Hidden costs, features that don't exist! Avoid at all costs!

Quote you certain prices on sign up, salesman don't show you full contract. You get sent one hours later with no cooling off period. Then the hidden charges come in to effect months later. Price paid is 3 times more than quoted. Phone and broadband is costing us in the range of £250 p/m for minimal use. Say they are going to upgrade you to fibre and promise the earth. Phones are bad, connection drops out. No get out clauses, No cooling off period. 7 year contracts. Scammers at best. Unregulated. Don't answer emails. BEWARE

Appalling - avoid at all costs. This company claimed to be BT Open Reach and said they were changing the copper broadband to fibre and my elderly mother in law needed a new contract. Without leaving a copy of the paper work they pressurised her to sign a 7-year contract which as was signing on behalf of a company has no cooling off period. Although contacted the next day to cancel they are now saying they will send a termination invoice. 1/9/26 - I have now been contacted through trustpilot being asked for my personal information and phone number to enable Smart Connect Telecom to respond to me which I will not provide as I dont need them threatening me. Since the original experience my mother in law has been sent an invoice for £27,000. Then followed up by a debt collector and now, more recently another solicitor. We responded originally through solicitors with legal representation. Still avoid at all costs!

Brilliant system great salesman BB very professional great system installed today

Avoid this company at all costs. As others have said they tie you into a 7 year contract with no get out other than to pay the full term. They told my elderly grandparents that they would be without a phone as BT were phasing out the copper cables, ultimately scaremongering them into purchasing a contract with them. Avoid avoid avoid!

Great service from smart connect team thank you BB

Excellent service from salesman Bryan went above and beyond

DO NOT USE
Was offered a contract with them and was told it would beat our current contract. After a year the prices increased drastically due to various things being added, even though these weren't explained. Totally scammed by the sales rep Daisy and feel that everytime you speak to someone they don't really give two hoots. AVOID AT ALL COSTS

Had a smooth install, engineer was very knowledgeable and all went smoothly. Would recommend.

Great service

Cold called by this company implying that they are affiliated with BT/Open Reach in relation to the phasing out of copper wiring.
They used scam artist urgency tactics by stating that the use of telecoms copper wiring is ending next month. I thought it was weird that we hadn't had previous communications from BT or Open Reach about this. The penny fully dropped when, just moments later I was telephoned by BT.
AVOID!

Fast internet has helped our business very pleased, we are a small car Garage, So having fast Internet makes such a Difference to our livelihood as we do MOT and needed a dedicated line for it ,Our previous telephone supplier did not understand the importance of having fast Internet and good customer meant to our business and we are glad we did the change over to smart Connect , very happy customer!

Great service

Be very careful The salesman gave us a fixed price for 7 years we have not had the right price yet (always a lot more) also seam to be extra hidden costs we were not told about
UPDATE so 2 and a half years later Darren phoned me offered me his apologies for salesman not telling me the truth and offered me a discounted rate also offered me a further discount if I update this review so here I am, still don't like the company but Darren was a nice person and all be it a bit late has tried to rectify the situation. It has still cost me a lot more money than what the salesman told me but there is only so much Darren could do.

Thank you Smart Coms. I have had problems in the past with other companies but since switching over to Smart Coms I have had such a fantastic service. My lines are clear and broadband is super fast. I am able to reach so many more customers since joining and my business has grown. The salesman was very polite and knowledgeable and the team back in the office are on the end of the phone if ever needed.
Thank you!