We needed a valuation on our property urgently, and even though we got in touch a month after they'd completed our survey, they provided it for free and turned it around the same day. Adam Pritchard w... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meet... Ver mais
Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected. The team are extremely friendly and they moved extremely... Ver mais
An amazing service from Kirsten! Avery detailed survey but an even better phone call after where she went into lots of detail (even recommended a reorganisation of a bedroom - well beyond the scope o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Vela Survey is an independent residential surveying and property advisory practice, providing expert RICS home surveys, property valuations, snagging reports, and party wall expertise, across London and the surrounding areas. Formerly Smart Home Surveys, we combine extensive local knowledge, professional expertise and a client-focused approach to help homebuyers and owners make informed property decisions with confidence. From Level 2 and Level 3 Home Surveys to market valuations and specialist property advice, our aim is to deliver clear, reliable guidance and outstanding customer service at every stage.
Informações de contato
OFFICE 312 EDINBURGH HOUSE, SE11 5DP, London, Reino Unido
- 0203 621 8800
- enquiries@velasurvey.co.uk
- velasurvey.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Above and beyond
We needed a valuation on our property urgently, and even though we got in touch a month after they'd completed our survey, they provided it for free and turned it around the same day. Adam Pritchard went above and beyond, and he's made our purchase journey so much smoother. We'll definitely be recommending them to everyone we know. Thank you!
Recommend Vela Survey
Recommend Vela Survey. Good customer service and detailed and clear survey. The surveyor very helpfully answered our follow up questions.
Prompt and responsive
Prompt attendance, very responsive team and Cameron was very helpful in breaking down the survey into meaningful insight for us
We've had an excellent experience
We've had an excellent experience. Smart Home Surveys are very responsive, communication is easy, fast, and clear as is the interface for receiving quotes, scheduling survey, and final reports. The surveyor himself was also very professional, thorough, and clearly explained the main findings. Any further questions we had before or after the survey were answered quickly and clearly.
Thank you Cameron and Adam
After discussing with Adam, who was extremely useful and insightful, we’ve decided to get the Level 3 survey for a newly renovated property we’ve had an offer accepted on.
Cameron, our surveyor, was fantastic - he even got in touch with us on the day of the inspection to flag and discuss the major issues identified with the property which would need to be further investigated by specialists - this was extremely useful given the tight exchange deadline.
In the end we decided to pull out, but throughout the whole process we were confident in their expertise and we will be definitely using them again to find our next home.
Thank you Adam and Dan!
Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meeting times that suit our needs to suit all parties concerned. Definitely recommend and wouldn't hesitate to use their services again in the future!
Smart Home Surveys responded very promptly
Smart Home Surveys responded very promptly and efficiently and produced a helpful report.
However they initially wanted full payment before even doing the survey. In this age of Scams I feel this is not a good policy. However after a phone call they agreed to me paying the full amount once they had done the survey to release the report which I felt was fair.
Homebuyers Survey
Very comprehensive report, and a comprehensive phone call with good detailed guidance following the report.
Amazing surveyors!
Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected.
The team are extremely friendly and they moved extremely quickly to both book the survey and to send me the report.
Thank you so much!
Great service
Great service. Friendly, easy, reliable. They don’t oversell and give honest advice. The service didn’t stop after the survey, they continued to connect me to local specialists to answer remaining questions. Thanks guys.
Adam gave us really useful advice as to…
Adam gave us really useful advice as to what level of survey we required. They were communicative about the appointments and when one had to be rearranged. The report was timely and thorough. Would definitely recommend.
Very comprehensive survey
Very comprehensive survey - very helpful. We’re glad we went with the photographs.
Great service, thanks!
Survey was easy to arrange, the recommendations in the report were easy to follow and the surveyor had clearly checked all areas where access was possible. When I asked a clarification question, this was swiftly answered. Great service, thank you Adam!
Very quick, thorough, personal, professional service at a competitive price.
Very quick, professional, personal, caring and thorough service. Provided everything required very diligently. Their prices were great value.
Comprehensive report
The report was very comprehensive. The surveyor took the time to answer my questions on a follow-up call, which was included in the initial quote.
We used Smart Home Surveys as first time buyers in London
We used Smart Home Surveys on a property in London. All stages of the process have gone smoothly - from the website and automatic updates on the status of the survey to the survey report and follow up call with the surveyor.
The survey was done quickly and the report was comprehensive, giving us more confidence in buying the property. In addition it was great to be able to talk to the surveyor to get some more thoughts from him and ask questions.
Overall I strongly recommend Smart Home Surveys.
2015 property valuation for CGT
Smarthomesurveys carried out a 2015 valuation on my London property for capital gains tax purposes. The survey was carried out promptly and a clear report was provided. A great experience in what can be a very frustrating property sale process.
Super speedy and transparent process
Super speedy and transparent process, thorough survey carried out and a very helpful call as part of the process to walk through findings. Would recommend!
Very thorough surveys were completed…
Very thorough surveys were completed rapidly by Smart Home Surveys. Our surveyor provided clear guidance and context on issues identified. Turned to them for two properties.
Professional expertise , responsiveness and professional guidance
The client service was excellent and delivered to a very high professional standard. The team provided valuable guidance on the key issues we needed to consider before completing the purchase. All our questions were handled promptly and efficiently, and we consistently received clear, timely, and practical advice in response to our enquiries.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







