Smartway Energy LTD Avaliações 

151
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I was a customer of Smartest Energy for around a year and everything was fine until they announced significant price increases. I switched supplier in March because the new rates were becom... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just had a ECO scheme upgrade. My loft insulation was done, window vents added, new thermostat on radiators; a new smart hive thermostat and a new extractor in my kitchen. We had 5 work men working on... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fitters 1st class, on time, could tell they were fully professional. Went above and beyond my expectations when I requested a little change here, time wasn't an issue for them. Cleaned up the mess, ev... Ver mais

Avaliado com 5 de um total de 5 estrelas

Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Equipamentos e Soluções em Energia

Escrito pela empresa

We are approved ECO4 installers.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

151 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

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4,2

Todas as avaliações

(151)

41 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Poor aftercare

Didn’t get the boiler they said everything was done well apart from when the gas engineer left the boiler was banging and the kitchen radiator hadn’t been drained or a new rRTV replaced I asked to get the water now on the boiler I was told to do it myself I am 65 with barely use of my hands phoned and phoned and said I will have to pay 50 pound for some one to come out they said they would repay me knowing fine well no one will do this less than a 100 to come out still no RYV I made the mistake of using someone from a long way from my home I didn’t realise this so I am grateful for the boiler but the after care has been really disappointing and sad really and didn’t get the boiler I was told I would

4 de novembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration caused regarding the radiator without a Thermostatic Radiator Valve (TRV). We understand your concerns and would like to clarify that this radiator is intentionally left without a TRV as it acts as a "bypass" in the system, which is essential for the proper functioning of your heating system.
Our calling team and installation team made efforts to explain this during the process, but we regret if this was not communicated clearly enough. We truly value your understanding and patience in this matter. If you have any further questions or need additional clarification, please don’t hesitate to reach out to us directly. We’re here to assist you and ensure your complete satisfaction.

Avaliado com 1 de um total de 5 estrelas

Is this a scam company?…

Beginning to think this company is a fraud. Applied for a boiler under grant scheme. No one responding to my calls or messages. This there is a big scam going on here.

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Hi Donna, I have double check with the team. Our telesales called you and ask you eligibility questions but you are not qualified because you are not on benefits. How possible we go through with your application. Terms and conditions are given by the ECO4 scheme so we can't do anything.
And be careful with the wording you use about fraud.

Avaliado com 5 de um total de 5 estrelas

Today had my new boiler and loft done…

Today had my new boiler and loft done and the boiler was installed by ramzan and I couldn't be more satisfied with the work as he took the old boiler away with him . Ramzan took the time to explain to us how the smart meter works and he didn't go until the house had hot water .

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Boiler

I got new loft all the ventilation and one main thing boiler as well
All the staff was very nice and cooperative would recommend them highly with out any doubt 10/10

15 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional Boiler Installation Service

I recently had a new boiler installed by Ramazan, and I couldn't be more satisfied with the service provided. He demonstrated exceptional professionalism and expertise throughout the entire process. The installation was completed efficiently and with meticulous attention to detail, ensuring that everything was set up perfectly. Ramazan took the time to explain the new system to me.

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

“I had a service appointment at my…


“I had a service appointment at my house today, with Mubeen Tahir. I was very impressed with him and the company. He was punctual, arrived exactly when they said he would, and conducted himselve with the utmost professionalism throughout the visit. He clearly explained what needed to be done and completed the work efficiently and effectively. It’s refreshing to work with him and a company that values both time and quality. Highly recommended!”

Dennisia Akran

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Terrible after care.

The after care is terrible. I had a boiler and loft insulation done and there was damage to my ceiling a broken bed and bedding ruined to another room . I contacted them and was told it would all be resolved . I waited nothing . I put a review on and was asked by company if I would take it down and they promised to sort out the ceiling and compensation for the bed and bedding. Twice I've waited all day for someone to come and fix the ceiling now , no one is picking up the phone. Mite I add when I mentioned to a so called manager about what would happen about the bed and bedding he laughed and said you got to understand there may be some damage. Even though I had been told at the beginning that they would sort it all . He finished the call with Happy Christmas and put the phone down . This did not run smoothly for me. I'm afraid the ofgem echo4 complaints department is my next call to report my experience and try and resolve this.

23 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

THE BEST SUB-CONTRACTORS🌟🌟🌟🌟🌟

Cannot give these workers enough stars…. 🤩 they did a First Installation Central Heating System in my 91 year old mother’s old Victorian house. They worked so hard and tidied up each day… the house was filled with her furniture and they worked around her and were just THE BEST … cannot thank them enough 👍 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

14 de dezembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Thank you so Much.

Avaliado com 5 de um total de 5 estrelas

Nice meet u my friends

Nice meet u my friend. And other colleagues worked hard last few days done good job

27 de novembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Thank you for your feedback

Avaliado com 5 de um total de 5 estrelas

Excellent work

Came and fitted a boiler cleaned up after themselves. Work was carried out professionally, the guys were very nice and polite they explained everything what they were doing kept us informed, excellent work,

25 de novembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Thanks for your feedback.

Avaliado com 5 de um total de 5 estrelas

Mr Remazan very hard worker and very…

Mr Remazan very hard worker and very understandable ,he's a kind person and fast with his work along with being respectful to everything I ask him to do.

26 de novembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Thank you for your feedback. It will help us in improvement.

Avaliado com 5 de um total de 5 estrelas

Boiler exchange

Boiler exchange. Ramsey was very polite and explained what he was doing and how it all worked after being fitted. Was done in a very professional way and all left clean & tidy.
Hard working guys and would recommend Ramsey for any gas work needed.

22 de novembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Thank you for your feedback. It will help us in improvement.

Avaliado com 1 de um total de 5 estrelas

Terrible experience

Terrible experience. Was told yes I was given a grant for boiler and surveyor would be out today at 11. For me to ring them and be told that sorry we rang the wrong person and I wouldn’t get a grant. Took the day off work. Very disappointing and unprofessional outfit. Getting hopes up for people that need it the most. Do not use

14 de novembro de 2024
Avaliação não solicitada
logotipo da Smartway Energy LTD

Resposta da Smartway Energy LTD

Sorry to read. We did initial checks on the call but you are not eligible for the scheme. We cannot really do without all the documentations or checks. So we appreciate your review but here we cannot do your work without eligibility and do not want to waste time and money. Thanks

Avaliado com 5 de um total de 5 estrelas

ECO4-Great benefits all round

Had a team of three to do the new boiler and put ventilators in and the loft insulation. There was a lot of work going on but was all done efficiently and the quality of the work was certainly of a high standard and the team were all very professional in their work and explained what was going to happen very thoroughly and answered any questions we had. All finished in just under two full days and they cleaned up behind them taking all the waste away with them. Overall was delighted with all the work done and the new boiler has certainly made a difference.
Would definitely recommend the whole process and the way Smartway Energy handled it all and the turnaround from application to completion was exceptionally quick, just over a week in total and they kept me fully informed at every stage.

17 de setembro de 2024
Avaliação não solicitada

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