snowdontimber Avaliações 

298
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

When we moved from Stafford last year to renovate a house and garden in Colwyn Bay, I needed a reliable, great-value timber supplier. A new neighbour recommended Snowdon Timber. I keep on going back a... Ver mais

Avaliado com 5 de um total de 5 estrelas

First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de madeira
  2. Fornecedor de Materiais para Jardins
  3. Loja de Móveis de Jardim
  4. Loja de artigos para reforma residencial
  5. Loja de artigos para paisagismo
  6. Madeireira

Escrito pela empresa

Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

298 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,3

Todas as avaliações

(298)

61 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

20 pieces of 4x2 ordered on 29th April

20 pieces of 4x2 ordered on 29th April, contacted Snowdon on 5th May to say delivery has not arrived. They told me courier DX had 'lost' the delivery and they would send a replacement.....11th April, still no sign of wood. I have contacted Snowdon several times asking them to push this with courier, but 12 days later I still have no wood and no idea when or if it will actually turn up. I have lost the contracter who was to do the job as the material is over a week late. Very disappointed with the response once something went wrong, there is no urgency or get up and go to solve the problem and iam having to chase to get any kind of action. Poor

11 de maio de 2026
Avaliação não solicitada
logotipo da snowdontimber

Resposta da snowdontimber

Hi Steve,

We are very sorry to hear about your experience and completely understand your frustration.

Unfortunately, DX informed us that the original consignment had been lost in transit, which is why a replacement was arranged immediately from our side. We appreciate that this delay has had a significant impact on your project, especially with the loss of your contractor, and we sincerely apologise for the inconvenience caused.

Please be assured that we have been actively chasing the courier for updates; however, we understand that this has not reflected the level of service you expected from us.

If you could please contact us directly with your order details, we would like to investigate this matter further and work towards a resolution for you.

Kind regards,
Snowdon Timber

Avaliado com 1 de um total de 5 estrelas

Terrible service and communication

Terrible service and communication. 1 week late and no contact. Job lost along with part of my reputation. Cancelled the order and then they see fit to email me with a weak apology.

1 de maio de 2026
Avaliação não solicitada
logotipo da snowdontimber

Resposta da snowdontimber

We’re very sorry for the inconvenience caused with your order.

Your order was originally placed on 24th April. Unfortunately, on 1st May we were informed by DX that the parcel had been lost in transit.

A replacement order was arranged immediately; however, following your request to cancel the replacement and proceed with a refund instead, the refund was issued straight away.

Please accept our sincere apologies for the issue. While situations like this are rare, courier networks can occasionally experience delays or losses, particularly during the busy home and garden season when delivery volumes are exceptionally high.

Thank you for your patience and understanding.

Snowdon Timber

Avaliado com 1 de um total de 5 estrelas

I ordered a pack of 5 Tongue and Groove…

I ordered a pack of 5 Tongue and Groove Shiplap from their eBay shop. The delivery was delayed so I contacted them. They said that they had to check with the courier. After a week of delay they told me that my item is lost, so I asked for a replacement. The next day they issue a refund without consulting me. When I asked them if I will be getting what I ordered, that's when they decided to tell me that they don't have stock any more. At this stage I have been delayed 2 weeks and feel quite frustrated with the bad communication. Additionally, I lost a voucher which I had used for the purchase. Their customer service admitted that all the errors happened on their side but offered ZERO solutions to make things right apart from sending me away with a refund and effectively dismissing my complaints for being delayed, frustrated and financially damaged.

Very disappointing service all around, from delivery to customer service handling.

22 de abril de 2026
Avaliação não solicitada
logotipo da snowdontimber

Resposta da snowdontimber

Hi Endri,

We are very sorry to hear about your experience — this is clearly not the level of service we aim to provide, and we completely understand your frustration.

This situation is not acceptable, particularly in terms of the delays, communication, and the way the issue was handled. We sincerely apologise for the inconvenience caused, including the impact on your project and the loss of your voucher.

Our General Manager, Graham, will be contacting you today to review your case in detail and work towards a proper resolution.

If the matter is not fully resolved, please feel free to contact us at ksenia@snowdontimber.co.uk for further assistance.

Thank you for bringing this to our attention, and again, we are truly sorry for your experience.

Kind regards,
Snowdon Timber

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service as usual, what you buy is what you get at competitive price nowadays, always use and 1000% trustworthy

7 de abril de 2026
logotipo da snowdontimber

Resposta da snowdontimber

Thank you for your feedback

Avaliado com 5 de um total de 5 estrelas

Fantastic service,delivered within…

Fantastic service,delivered within time.I bought reject decking boards and they are in great condition.Really really good price compared to others I'd looked at.very very happy.Would definitely recommend

23 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good products, good prices - considerate delivery

I have used Snowdon timber for a variety of projects over the last 18 months and have found them to be an excellent supplier of Timber.

In the main I have purchased stock of their reject scaffold boards and Oak Furniture and have found each product to be well priced of good quality (especially the reject scaff board - which, despite containing imperfections as you might expect for a reject product is perfectly good for home projects such as shelving and book cases).

The Oak boards that I have received have been of excellent quality and clear care has been given in the packaging to ensure that they arrived in good condition as hardwoods can often get damaged in transport. When you spend approx £600 on Oak you want it in one piece and Snowdon deliver.

I have made a counter top, a dining table and two benches out of the material which required lamination of large surfaces together - not easy to achieve if the material is significantly bowed - which none of the panels were.

If you're looking for a good supplier of quality products, at reasonable prices who offer free delivery - give Snowdon a look.

9 de janeiro de 2026
Avaliação não solicitada

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