snowdontimber Avaliações 

299
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Ver mais

Avaliado com 5 de um total de 5 estrelas

When we moved from Stafford last year to renovate a house and garden in Colwyn Bay, I needed a reliable, great-value timber supplier. A new neighbour recommended Snowdon Timber. I keep on going back a... Ver mais

Avaliado com 5 de um total de 5 estrelas

First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de madeira
  2. Fornecedor de Materiais para Jardins
  3. Loja de Móveis de Jardim
  4. Loja de artigos para reforma residencial
  5. Loja de artigos para paisagismo
  6. Madeireira

Escrito pela empresa

Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

299 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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4,3

Todas as avaliações

(299)

61 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Order of 25 timber sleepers

I ordered 25 timber sleepers, but unfortunately, the courier lost 20 of them — which was quite unbelievable. However, the Managing Director of Snowden Timber personally stepped in and arranged for a replacement delivery the very next day. Outstanding service and a big thank you to Snowden Timber for handling the situation so efficiently. Kudos to the team!

26 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered on 23rd 3-4 days delivery ,I…

Ordered on 23rd 3-4 days delivery ,I gave acception to it being a bank holiday ,they said it would be today delivery ,now monday 2nd June said they didn’t have control over delivery it is 3rd park not good enough and it would have been nice for someone to ring me I did all the leg work

30 de maio de 2025
logotipo da snowdontimber

Resposta da snowdontimber

Dear Lesley,

Thank you for taking the time to leave a review. We're truly sorry to hear about the delay and the inconvenience caused.

I’ve tried to locate your order in our system, but unfortunately, I couldn’t find one under your name. If the issue is still ongoing, or if there’s anything else we can assist with, please don’t hesitate to contact us directly on 01248 305530. We're here to help and would really like the opportunity to resolve this for you.

Kind regards,
Snowdon Timber

Avaliado com 5 de um total de 5 estrelas

Great service

I placed an order online for quite a large delivery of timber, it was delivered on the day promised, they delivered with no fuss even though no one around to take the delivery, the timber was excellent quality and very reasonably priced. Would definitely recommend.

20 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Mochdre Site

Bought all our wood from the Mochdre site, amazingly helpful with sizing and advice for our project. Delivery same day.

15 de maio de 2025
Avaliado com 1 de um total de 5 estrelas

AVOID!

I placed an order for decking through this company via B&Q. After realising I needed to cancel the order, I contacted B&Q, who instructed me to refuse delivery, which I complied with. Subsequently, I was informed that a cancellation fee of £50 would be deducted from the £69 I had initially paid by the company. The terms and conditions regarding this fee were not disclosed at the time of purchase; customers are only made aware of these charges upon attempting to return an item. This practice contravenes the Consumer Contract Regulations 2013, which safeguards my right to cancel within a 14-day period. Despite my request for a full refund via email, I have yet to receive any money. Their only response directed me to refer to B&Q's terms and conditions. B&Q shares responsibility in this matter. Had I been informed about the cancellation fee upfront, I would have not made the purchase and would have opted to keep the decking instead. I strongly advise against engaging with this company, as I have reported this issue to Trading Standards through Citizens Advice.

13 de maio de 2025
Avaliação não solicitada
logotipo da snowdontimber

Resposta da snowdontimber

Thank you for your feedback.

We’re sorry to hear about your experience and would like to clarify a few important points for transparency.

Firstly, when placing an order online — whether through B&Q, eBay, Tesco, or any other retailer or marketplace — it is the customer’s responsibility to review the terms and conditions before completing the purchase. These details are available prior to checkout and are governed by the policies of the selling platform, in this case, B&Q.

Secondly, your refund has already been issued, as confirmed in our previous correspondence. The cancellation fee you referenced is clearly outlined in B&Q's terms, which all third-party sellers like ourselves are required to follow. If you feel these policies are unclear or unfair, we recommend raising your concerns directly with B&Q, as they manage all customer interactions and checkout processes on their platform.

We are committed to operating within the guidelines of the Consumer Contracts Regulations 2013, and we respectfully believe that in this case, we have done so.

We appreciate your comments and will continue working with our partners to ensure clarity and fairness in all transactions.

Best regards,
Snowdon Timber

Avaliado com 5 de um total de 5 estrelas

Quietly efficient

Thought there would be a bit of a delay with Easter but pleased to say not much and a lot quicker than Royal Mail and they are only delivering vinyl (records that is)!!!!

23 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Front Fence Timber

Helpful over telephone. Delivered what I ordered and delivered early. Reasonable price. All excellent

14 de março de 2025
logotipo da snowdontimber

Resposta da snowdontimber

Thank you for your feedback

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