Ordered some fence panels from Snowdon Timber via B&Q. Received an email saying order had been dispatched and would arrive at address on 11th September. No order was delivered, when I contacted the co... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ordered with b and q, delivered quickly, had 1 pack not delivered by courier firm but after contacting snowden they followed up quik, let me know what was happening and it was with me the next day. Ca... Ver mais
When we moved from Stafford last year to renovate a house and garden in Colwyn Bay, I needed a reliable, great-value timber supplier. A new neighbour recommended Snowdon Timber. I keep on going back a... Ver mais
First class service from order to delivery! High quality Garden Love Seat purchased & set up in garden by delivery driver. Lots of great compliments from my neighbours too. Would recommend Snowdon Tim... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de madeira
- Fornecedor de Materiais para Jardins
- Loja de Móveis de Jardim
- Loja de artigos para reforma residencial
- Loja de artigos para paisagismo
- Madeireira
Escrito pela empresa
Snowdon Timber Products is a North Wales-based timber merchant supplying customers across the UK. Operating from our Bangor and Mochdre depots, we stock a wide range of timber and landscaping products, including decking boards, sleepers, cladding, flooring, sheet materials, battens, and more. Customers can shop directly through our website, snowdontimber.co.uk, as well as through leading marketplaces including Amazon, eBay, B&Q Marketplace, and Tesco Marketplace. We pride ourselves on offering competitive pricing, fast dispatch, and friendly customer service. Whether you are a trade professional or a DIY customer, our team is always happy to help with advice on timber grades, treatments, sizes, and product selection. At Snowdon Timber, we understand that timber projects can sometimes be confusing, so if you need support before or after ordering, our team is here to help.
Informações de contato
3a, Llandygai Industrial Estate, LL57 4YH, Bangor, Reino Unido
- 01248 305530
- info@snowdontimber.co.uk
- snowdontimber.co.uk
4,3
Excelente
299 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da snowdontimber
Thank you for your feedback
Great Customer Service
I ordered 2 fence posts for a small garden project from B&Q and they were supplied by Snowdon Timber. Being based in Wales, I was surprised that they arrived in only a couple of days but unfortunately the delivery company (not Snowdon's fault) did not pack them properly and one had badly split so could not be used. I emailed Snowdon's with the problem and they sent me not one, but two new replacement posts immediately. The staff were friendly, apologetic and resolved the issue quickly without quibble. A very good company who look after their customers. Product is also very good quality.
22 de janeiro de 2025
Avaliação não solicitada
Good online timber merchant's
The website is easy to use and clear as to what you are buying. I had no issues buying what I needed. My order turned up quickly and I got some notifications of it being shipped.
19 de janeiro de 2025
Resposta da snowdontimber
Thank you for your feedback
Resposta da snowdontimber
Thank you for your review
Excellent personal service as always
17 de janeiro de 2025
Haven’t received the goods yet!
9 de janeiro de 2025
Resposta da snowdontimber
Good morning, Matthew,
Thank you for taking the time to leave a review.
I’ve checked all the orders and couldn’t find any outstanding orders under the name Matthew. However, it’s possible that the order was placed under a different name.
Additionally, please be aware that there are currently significant delays across all carrier networks in the country due to the ongoing weather conditions.
Could you kindly contact our office on 01248 305530, and Graham will be happy to assist you in resolving the issue if needed?
Kind regards,
Snowdon Timber
Very good
Very good, great customer service and good delivery service
1 de novembro de 2024
Avaliação não solicitada
Milking stool
I’ve been waiting weeks for my milking stool I ordered from Snowdonia Rustic Pine!! They promised delivery a number of times, yet still no stool. I feel it’s very bad policy and hope to get a full refund. Sharon Gravener
23 de agosto de 2024
Avaliação não solicitada
Resposta da snowdontimber
Dear Sharon,
Thank you for contacting us. It seems there may have been some confusion, as we are Snowdon Timber Products Ltd., and unfortunately, we do not sell milking stools or any similar items. Based on your review, it appears your order might have been placed with a different company, possibly Snowdonia Rustic Pine.
We recommend contacting them directly to resolve the issue. We understand the frustration of waiting for an order, and we hope they can assist you promptly.
If you have any other questions or if there's anything else we can assist with, please feel free to reach out.
Best regards,
Ksenia
Snowdon Timber Products Ltd.
Brilliant service and communication
Brilliant service and communication. I bought factory 2nds and they were awesome
Huge thanks
24 de setembro de 2024
The decking is of very poor quality
The decking is of very poor quality, there are many knots on the boards some of the knots are missing leaving holes in the decks. Also, not enough deck screws to complete the job. (28 deck screws short). The only good thing is the joists, which are of good material.
20 de setembro de 2024
Resposta da snowdontimber
Thank you for your feedback, and we’re sorry to hear about the issues you’ve experienced with the decking. We understand your frustration regarding the quality of the boards, particularly the presence of knots, missing sections, and the fact that you were 28 screws short for your project.
That said, we do find it somewhat surprising, as we’ve sold over 10,000 boards this season and, in the rare cases where customers have raised concerns, we’ve been able to resolve their issues promptly. In fact, all customers who have contacted us have been very satisfied with our service, as we've consistently addressed their problems to their satisfaction. However, in your case, we haven’t received any prior communication from you, nor have we seen any photos that would allow us to assess the situation.
It’s also worth mentioning that there was an option to purchase premium decking, which offers higher-grade boards with fewer imperfections. You also had the option to return the decking or contact us if you were unhappy, which would have given us the chance to resolve the matter for you.
We’re still keen to assist you in any way we can. Please do get in touch with our customer service team ( 01248 305530 ) and provide any photos or further details so we can look into the issue and ensure it’s resolved to your satisfaction, as we’ve done with other customers. We look forward to hearing from you.
Snowdon Timber
Thank you to Richard for his excellent…
Thank you to Richard for his excellent customer service and can do attitude.
13 de setembro de 2024
Free delivery- and quite fast delivery-…
Free delivery- and quite fast delivery- no message with delivery time from delivery company
6 de setembro de 2024
Delivered on time
Delivered on time , lovely delivery man , very polite and good humour.
4 de setembro de 2024
fast delivery
ordering was easy price was great and fast delivery will be using again
31 de agosto de 2024
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