SodaStream.com Avaliações 417

I upgraded to glass bottles. WRONG. Do not work with the system I have. Purchased cylinders. WRONG. do n ot fit with the NEW system I must purchase to use my glass bottles. contacted Soda Stream. complex and difficult. Tried again. Still complex, time consuming. Distressed.
The FOURTH response from Soda Stream was clearer, possible, and appreciative of my effort to resolve.
Kudos to Soda stream continuing until they got it right.

The customer service at Soda Stream is excellent. Any email is answered promptly. The website is easy to use. And OMG the machine is so easy to use! Doesn't require much counter space and just needs to be wiped off to be clean. I use filtered spring water. You can't go wrong if you order one of these. I have the Terra machine. My daughter gave me mine for mother's day. It's a great gift and was relatively inexpensive. Saves me a ton of money.

Tracking was showing that my returned cylinders had not arrived so I got on chat to resolve the issue. The bot gave me all kinds of info on how to return, which just wasted time. Finally was transferred to a live agent who in about 7 minutes took care of things. I was stuck on that chat for a full hour, which shows my they do not have enough customer assistants.

Although it is convenient to have them shipped, the quarterly "game" of me chasing the tracking of the returned cylinders because they don't is tiresome. If you don't keep an eye on your return each time you will find that it shows as unreturned. So keep a copy of the tracking slip and check online, save the return confirmation because you will need to send it to them to make sure you don't get charged. Another issue was (only once) that I was sent the wrong cylinders, which one can't return but need to go to a store to do so. BTW, Target looked at me really confused about what to do with them although it is an authorized return retailer. Once I also got all 3 bottles faulty, providing only half the charge (only aprox 25 to 30 L vs 60). But it makes it easier to having to go to exchange at stores as many do not carry the original system anymore.

Convenient and save money in the long run!

Any questions or concerns are answered and addressed expeditiously! Always pleasant and helpful and responses are detailed as to what found and how addressed!

I love ❤️ my Soda Stream machine and the customer service is stellar.

I had a question about my return and was able to contact the sales team and get my question answered right away. i love this service

I have reached out to SodaStream on two different occasions and received immediate and personal communication. Both times I received lots of follow up communication, making sure my problem was solved and both times my problems were solved quickly and clearly.

My family has enjoyed using Soda Stream for at least fifteen years. My mother who was in her eighties liked Pepsi Cola. Most of my family liked Pepsi products. Along came Soda Stream and it was everything we were looking for. It offered great tasting flavors while having a carbonator machine to which we could add as little or as much flavor as we wanted! The machine fit easily on my counter and was easy to use. There was also a variety of flavors available! It was a problem solver to all of us!
Over the years I've enjoyed great customer service and a variety of new products all at a reasonable price! Thank you and we enjoy your service!

I've been using my SodaStream for a little over 3 years and have loved it. I've never had any issues with my machine or my tanks until a couple of days ago. I reached out to customer service who promptly scheduled an appointment to video call to help me resolve the issue. Ultimately I was able to fix the machine prior to my appointment. I reached out to explain that I was no longer needing customer support. Unfortunately, I had to cancel just minutes before the phone call which I felt really bad about. I was quickly emailed back and was met with such kind words and empathy regarding my schedule that I couldn't wait to write this review. This is the first time I've needed to use customer support and I'm so glad I had the chance to see how they operate. They have made me a lifelong customer for sure!

I called in due to a mistake on my part. I didn't realize I had to return my tanks as soon as was expected. They explained the return policy, and I would have missed the date and had to pay a fine. They extended my return date, and I was told about the subscription option which will be perfect for me.
Thank you
Karen

Soda Stream is always quick to get back to me if I have a question or problem with any orders I have placed! I love using the CO2 cylinders because they are a much better alternative to can seltzer water and healthier as well ❣️ They have a variety of flavors to add to the seltzer water that are exceptional in taste! I'm a very happy and satisfied customer with the several years I have been enjoying their products!

Customer service was very helpful, patient, easy to understand and attentive. It was THE BEST CUSTOMER SERVICE INTERACTION I have had in a long time, maybe ever.

Thank you for your help and to SodaStream for their great products and small steps to save our environment.

Sodastream is ILLEGALLY ACCESSING MY CREDIT CARD INFORMATION AND MAKING UNAUTHORIZED CHARGES! My cc information is NOT EVEN AVAILABLE ON MY PROFILE! So I cannot remove it. But someone at sodastream has it! I've never seen or heard anything like this ever!

I'm one of those Rural people that could only use a Walmart exchange for years. A girlfriend broke hers, so gave me 8 more cylinders! Imagine my surprise when Walmart quit. I have 8 empty cylinders. Who needs to house so many?? Gabriella stepped in to help me, sending some boxes out, then I can slowly weed them out. I also will add a subscription for the convenience, Going to town gets complicated on the Ranch!

I use our SodaStream maker pretty much every day. This is our second and a much better unit with the new design, quick release, etc. I thought I had three bottles ready to return, but only two. I expressed my concern to the Service Representative and she exceeded my expectations, allowing me the extra time to return them and her quick response . Thanks!!

There was some crossed wires on whether my exchange cylinders had been returned. I sent an email to customer service via the website and got am answer within 24 hours. The customer service agent resolved my issue with gusto! It felt good to be treated like a valued customer.

The best customer service I have ever experienced. Also, fast and extremely easy returns of the used canisters.

Poor communication and a headache. I ended up paying twice, plus an extra cost for cylinders.