Sofology - Stockton-on-Tees Avaliações 

1.998
•
O TrustScore é 5 de um total de 5

4,8

Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our ques... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de sofás
  2. também em
  3. Acessórios para Móveis
  4. Loja de artigos domésticos
  5. Loja de Móveis
  6. Loja de móveis para sala de estar
  7. Tapeçaria

Escrito pela empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Informações de contato

  • Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(1.998)

16.191 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Such a smoothe professional service

Such a smoothe professional service

Teeside park store chloe was amazing very helpful and informative

8 de setembro de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 5 de um total de 5 estrelas

It was your assistant that made the…

It was your assistant that made the sale he was very knowledgeable about the stock and took time with me

7 de setembro de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Avaliado com 5 de um total de 5 estrelas

Very professional

Very professional. Left us browse at leasure and was able to purchase the sofas we liked very smoothly

4 de setembro de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Thank you for sharing your experience Catherine.

Avaliado com 5 de um total de 5 estrelas

Helpful advice

Helpful advice. Well explained. Not too pushy

31 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Thanks for this fabulous review. We appreciate you sharing it with others!

Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful service

The staff were very helpful and knowledgeable about the sofas but were not pushy with a sale . They were also great with the kids while we were looking around the store.

15 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

Friendly & helpful lady who served us

Friendly & helpful lady who served us. Quickly ordered & no pressure.

22 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Avaliado com 5 de um total de 5 estrelas

professional and helpful…

professional and helpful assistant.informative and polite.

13 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Avaliado com 5 de um total de 5 estrelas

The guy who sold us the sofa was…

The guy who sold us the sofa was brilliant, friendly warm and accommodating, couldn't recommend sofology enough, quality sofas

22 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Thank you for your 5 stars review!

Avaliado com 4 de um total de 5 estrelas

Bought a sofa

Customer service was great, detail known about sofa being purchased was great too

16 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Thank you for awarding us 5 stars Mr Maxwell

Avaliado com 5 de um total de 5 estrelas

First time buyer

First time buyer, over the moon with my purchase, lovely clean store, friendly helpful staff, Garry was very helpful

15 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Avaliado com 5 de um total de 5 estrelas

The salesperson was knowledgeable

The salesperson was knowledgeable, explained Everything well and made sure we were satisfied.

11 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Avaliado com 4 de um total de 5 estrelas

Good service and easy to understand…

Good service and easy to understand options with a wiee range of suites

11 de agosto de 2026
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Avaliado com 1 de um total de 5 estrelas

9 months pregnant. No sofa and cancellation fee still applies despite being lied to

Edit 18/08/26: After more back and forth, our order was cancelled and we received a full refund.

Got mislead during the purchase process, being told that the sofa would fit through the door since the backs and armrest could be broken down.
After two failed deliveries, lack of communication between Sofology and the delivery warehouse (turns out not all the backs come off), and multiple chases via phone and in-person at the store, we are left with no sofa and Sofology is not willing to waiver the cancellation fee (over £600). Now we have no sofa, it looks likely that we will be £600 out of pocket and I am 9 months pregnant. Terrible company that does not care about the wellbeing of their customers.
We will keep fighting to get the cancellation fee waivered. It is the least they could do as a goodwill gesture for all the stress, anxiety and disappointment they have caused a heavily pregnant woman and her family.
Unacceptable.

12 de agosto de 2026
Avaliação não solicitada
logotipo da Sofology - Stockton-on-Tees

Resposta da Sofology - Stockton-on-Tees

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

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