Softake Avaliações 114

O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Installation went fine. We cannot access our online files to download into the desktop version of QB. The phone number on this page does not work. To contact them you need to download WhatsApp. A... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I was having a bit of trouble when I realized I purchased a Canadian version of QuickBooks instead of US, but I couldn't get a hold of anyone. Then, I logged into the chat, and a representative was a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wish I would have found this earlier. I have been looking for an option to update my QuickBooks for 2 years. Yesterday my old 2020 software quit working and I was devastated. Found Softake last nigh... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was very pleased with the price and ease of installation. The installation was a little time consuming, but I realize download speeds play a big part in timing. I have used QB Desktop for over 30 ye... Ver mais

Detalhes da empresa

Escrito pela empresa

Softake is your go-to source for authentic software keys. We provide instant, reliable digital delivery so you can get started with your new software right away. Our mission is to make buying software easy, secure, and affordable.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

114 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

Not impressed with support team and…

Not impressed with support team and their use of whatsapp as the chat tool. No sense of response time, took 40+ posts to get past the bot, and response time during the chat is multiple minutes between responses sometime 15 -20 with no updates in between.

Dealing with a license issue for QBDT , Intuit won't support because they don't have the license, Softake does not have the license, and blames the issue on a third-party vendor. So take about the definition of a circle-jerk left had can't help because the right had did it, right hand can't help because it started with the left hand.. Go to the source company when you purchase software, not worth the hassle

19 de janeiro de 2026
Avaliação não solicitada
logotipo da Softake

Resposta da Softake

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand how frustrating delayed responses can be, especially when dealing with a license issue. WhatsApp is used to provide direct, real-time assistance with our support agents; however, response times can vary during peak hours. We acknowledge that the waiting time you experienced was not ideal, and we are actively working to improve response speed and communication clarity.

Regarding the QuickBooks Desktop license: to clarify, Intuit does not provide end-user support for licenses purchased through authorized resellers, which is why they redirected you. Softake supplies genuine licenses sourced from licensed third-party distributors, and in rare cases, issues can arise that require verification or replacement through the original vendor. This process can take additional time, but it does not mean we are avoiding responsibility.

We do not “pass the blame” — our role is to act as the intermediary to resolve the issue on your behalf, and we always aim for a working solution, whether that is license re-authorization, replacement, or refund when applicable.

If your case is still unresolved, we strongly encourage you to contact us again directly with your order number so we can escalate it and ensure a clear resolution. Customer satisfaction is important to us, and we regret that this experience did not meet expectations.

Thank you for your feedback — it helps us improve our service.

— Softake Support Team

Avaliado com 4 de um total de 5 estrelas

There was some confusion as to whether…

There was some confusion as to whether the product I purchased needed a subscription even though the ad said it didn't. Only after contacting the help line, getting ghosted for about 20 minutes and threatening to dispute the purchase, did someone begin to chat again and help with the situation. After that I had further bad experience and the product works as advertised.

7 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

NO MAC Download option!

You show a product for Windows And Mac. Where is the MAC download?

Support was very fast to reply!! Issue Solved. Product works Perfectly. Activation Code on MAC uses the Activate by Phone. The window Activates and You enter your Code.

7 de janeiro de 2026
logotipo da Softake

Resposta da Softake

Thank you for your feedback.
The product you purchased is the Windows version only. Windows and Mac versions are sold separately, which is why a Mac download is not included with this order.

To resolve this for you, please contact our support agent on WhatsApp with your order number, and they will assist you immediately:
👉 https://wa.me/19382013786

We’ll be happy to help get this sorted out for you.

Avaliado com 5 de um total de 5 estrelas

Very trustworthy

Very trustworthy , very good service must recommend to everyone . Whatsapp feature is so good and they reply and help very promptly. Must recomend everyone

9 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchase a QuickBooks program

I purchase a QuickBooks program on 121-24-2025. All went well until I tried to get an activation code number. QuickBooks had no record of license number or product number. I have not been able to find aa customer service phone number for Softake. I have contacted my bank reference refunding money and a possible fraudulence activity. I dont need some whats app I need a phone number.

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Softake

Resposta da Softake

Hello,

We’re sorry for the frustration caused. The QuickBooks license you purchased is a legitimate third-party license. Please note that Intuit does not activate or manage third-party licenses directly, which is why they may state they cannot find the license in their system. This is normal and does not mean the license is invalid.

We have resent your license details and remain available to assist you via email and WhatsApp, where we provide direct support. We apologize if the lack of phone support did not meet your expectations.

Kind regards,
SOFtake Support Team

Avaliado com 5 de um total de 5 estrelas

I struggled with the download and…

I struggled with the download and installation, but your team stayed with me all day and got me thru it!

Thanks for working so well with me and the prompt responses.

As you know, QuickBooks has so many versions and I wanted to be sure I had the correct one.

Thanks again!
Brett Bickham

11 de dezembro de 2025

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