Solaxcloud Avaliações 85

Terrible
My Solax inverter and batteries lasted only 4 years and then stopped working. I received a succession of replacements under guarantee ( 3 batteries and 2 inverters) most of which appeared to be used rather than new units. None of them worked and I was without solar battery storage for a year. Neither Solax nor JoJu (the installer) made adequate attempts to resolve the issues nor to collect the decommissioned (non working) batteries from my cellar. Solax themselves came up with a variety of reasons why the system wasn't working, none of them credible. he original failure seemed to happen after a remote software update. In the end I had to pay someone to remove the old units and then had a British battery brand installed at my cost. Neither Solax nor JoJu have offered compensation despite the batteries and inverter being under guarantee. I would not recommend either of them - both Joju and Solax were completely useless.

Very disappointed,received the inverter,installed by genuine installers,2 weeks were fine and after this the machine has issues,so can’t be used .Contacted the Solax engineer,was a nightmare to get through,they agreed that mashine are faulty,promised to replace,but still no updates ,not competent person dealing with,so disappointed.

To get the products connected it can be a nightmare.

Also we had two batteries in a row faulty which took us around 7 hours of fault finding with Solax to discover. We were offered compensation that didn't cover our fuel for 3 extra trips and hours of our time fault finding.

I've been very impressed with solax customer service, hence this review.
So saying, I'm generally a fan of solax products. When we had solar panels installed in 2018, they were installed with a solax inverter, and then a couple of years later we installed two solax triple power batteries with a separate inverter. Both inverters have worked flawlessly and I've been impressed with the Solax app for managing batteries and solar arrays. Last year's app update was glitchy, but eventually I managed to get everything working fine again after a few emails to customer service.

This year I noticed that that the capacity of our T45 batteries had dropped significantly. When I contacted customer services I was told that this was the result of a firmware update designed to extend the batteries' lifespan. At the cost of ~30% capacity. Not good.

After a number of emails, Solax agreed to do a warranty replacement with two refurbished T58 batteries. Yes, I had to pay installers to do the swap, but now all is resolved.

Ideally things would never go wrong, but my experience with solax when things have gone wrong had been very positive.

We've had a Solax system installed for nearly 2 years now and we have been very happy with it. There's just one fly in the ointment that has appeared in the last fortnight: the app on my phone which feeds all the information about the system has stopped working. I can't do anything about it because when I try to contact Solax I am told that my password is incorrect....yet it's the one I have always used since the system was installed.

Even more irritating have been my attempts to change the password. Solax sends me a code to enable me to do so, but I am only given 60 seconds to use the code. It takes at least 59 seconds for the email with the code to appear!!! I hope that someone from Solax reads this and tells me what to do to revive the app because at the moment I have no means of contacting the company.

Solax software trekt op niets .
Afname van het electriciteitsnet onnodig ook als de zonnepanelen voldoende opleveren en de batterij voldoende gevuld is.
Het gaat van kwaad naar erger.

I had a solisi nverter for 9 years worked great untill a few weeks ago ,finally packed up .
Decided to get a solax x1 boost g4
Biggest mistake I made after 2 days got a fault code come up on it .customer service are not at all helpful
Keep telling me it's working fine ,
Will now have to pay again for someone to come out and check it
Wished I had stuck to solis not solax

Has 8 panels installed,working well,app showing power to the inverter,but then not showing percentage to the home or grid, finally customer service said no communication between the inverter and the meter,to give the data, finally they said that the app only works with a solax meter,so can only see what the solar panels are producing,and say's 100% to the home,none to the grid,my meter is a Toshiba supplyd by British gas,so app only any good if you have a solax meter,why can't they make the app work with all meters,as we don't have a choice,is there another app out there which works with all meters.solax china has told me that to get the information,how much to the grid and how much to the home i need a CT clamp but they only do one halve a meter long lead,I need 5 meters,so on the app I can only see what is coming in to the house,no export showing, other companies do a long lead,they tell me to join a data cable but that would invalid the warranty,come on solax not a big deal to make one longer

Despite initial problems some 16 months' ago with the initial installation I have to say my Hybrid 7.5 KW system has worked flawlessly since. Big enough to charge my EV via its 6.6 KW charger, and with 8.4KWp on the roof, it can even charge the PV batteries at the same time when the sun shines! Today we had a planned 8 hour power outage, so via the BIG changeover switch fitted by my electrician, I isolated the house from the grid and ran the whole house via the EPS output. Despite it being overcast the PV batteries were still at 95% after over 8 hours... electricity bill down to around £150 a year, including charging the car, absolutely brilliant!

The new updated app is a real step backwards.

Inaccessible information compared to the old app.

Stops working no facility to access relevant information as before such as battery temperature and force charging an essential feature during the winter will not load.

We're pretty new on the Solar PV/inverter/battery setup and have had several occasions where we've had to contact the customer services via the web chat. Demi has always been really friendly and understanding and has explained things to us in a simple manner. Demi has also been very supporting in upgrading firmware remotely and checking settings for us to ensure we're getting the best use out of our install. The products themselves are great too and we're powering a 5 bedroom house in cloudy north Wales now pretty much off-grid with a 4.45kWh solar array and a 5.8kWh battery on 3.7kWh a hybrid inverter. We're also not on a feed-in tariff yet, so Demi explained how we could configure the equipment to not feed in from the battery only via surplus energy from the solar array if the battery is fully charged and house demand is being met.

We recently encountered problems with our solar system, the batteries were not working properly which meant we were not realising the benefits of the solar panels. We searched the internet in the hope that we could locate a suitable engineer to help, sadly we were unable to do so! Purely by chance we saw a sign for Solax in Carlyon Road, Atherstone, just on the off chance we decided to call in to see if we could get someone to help; The response was amazing, all of the staff were so polite and helpful, one of the engineers went online, immediately saw the problem, monitored the system, and set in motion the necessary remedial works required. It is important to us that we mention two individuals who epitomise the fantastic customer service that the company have displayed, they are Jason and Mike, who came to correct the battery format at home, both a delight to deal with, we cannot thank them enough, with this standard of service and customer care Solax cannot fail to succeed. Everything is working well and now we are benefitting from an excellent solar panel system.

Great inverter! Nice app, mine works great, and I can also see consumption.
I had an European inverter brand previously and it was way worse. The app wouldn't show me any consumption and it would make lots of noise in summer due to the fans cooling system.
Very happy with the product.

This company does not honour it warranty. Purchased 10 year warranty and inverter failed they refuse to accept responsibility stating the installer who apparently gone bust. Must provide warranty.

The new SolaX G4 is great! They have the smart consumption meter built-in, which most of the other inverters sells it apart as an accessory for around $400 extra. On a nice sunny day, the 5kw Solax produces 5kw consistently for many hours of the day, until the sun starts to go down.
They have a great support as well and apparently a service guy in Perth!

I have increased what should be a 1⭐️ with 2 purely because although the app is shockingly poor, and really does need a complete re-write, it does work now, which it wasn’t before, well it does for me anyway. After contacting customer service I actually got a phone call from a very helpful chap, who helped me to get the app up and running properly again after the disastrous update, that caused it to have a touch of dementia. Personal service gets a ⭐️ in my book.
It could be so, so, sooo much better. The possibilities are endless.
All they need to do is work through the reviews and take action using some of the many perfectly feasible ideas.
Personally I would like to be able to set up notifications to tell me when the battery is full, so that I can run any incidentals that I want to use that day, instead of having to keep checking. I don’t want to use the ‘off grid’ alarm on the unit, just a notification on my phone is perfectly sufficient. If it’s already an option that I’ve missed please tell me. I still think a decent ‘how to’ menu is essential but that suggestion seems to have been completely ignored.

I had to delete the app and reinstall after the February update as I continually got an error message. Worked fine for 5-6 weeks and now showing no data since the 11th April. The web version of my account is also showing zero data from the same date.

Have been running it on a new installation and all going well until 30th March 24. For some reason it dumped all the self use data and so the Yield running total is wrong and does not tally with the Import meter. It seems to be behaving so hopefully a flaky glitch

I have the same problem as Zbysiu
I have data up to 5 feb 24 then nothing. Solar panels are still working and meter shows the electricity they are generating but I can't see this in the app. Please help.
robert.evanson1 at gmail.com.