The team are really amazing, Rebecca and fola in customer service really helped me out with the getting my partners dream wedding shoes. Really friendly, professional. Order came really quick, shoes a... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
First time ordering from Sophie Webster, and sadly, I’m not impressed. I ordered a pair of shoes over a week ago and received an order confirmation, but despite several emails, I’ve had no response or... Ver mais
I’m really pleased with my experience. I absolutely love my shoes, and the customer service was excellent too. The company kindly refunded me the difference in price, which I really appreciated. Ever... Ver mais
Do not ever buy from this company! I bought three pairs of shoes and am still waiting for a refund on one pair bought over 2 months ago in June 2026! I have reached out to customer services several ti... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to the official Sophia Webster website. View the latest shoes, bags and bridal collections. Express Worldwide Delivery. We always try our hardest to help so please do reach out to us first with any issues, we would love to help.
Informações de contato
London, Reino Unido
- customerservice@sophiawebster.com
- sophiawebster.com
3,4
Bom
286 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The very best customer service
Kaj was an absolute star and went above and beyond….resolved our problem efficiently, professionally and was extremely understanding and polite.
A credit to Sophia Webster and a pleasure to deal with
⭐️⭐️⭐️🌟🌟
31 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hello Philip,
Thanks so much for the great feedback for Kaj!
If you ever need any further assistance, please do let us know!
Best,
Sophie - Team SW 👠✨
Kindness and professionalism
I contacted SW regarding shoes I had seen at an online retailer but were not my size to see if they might have my size. It was not a current model and they did have any in stock.
The CS associate who I worked with was articulate, knowledgeable and professional and our interactions were a pleasure (which is not the norm these days).
She was extremely helpful and did all she could to help me find some alternative shoes. I have one pair of SW platform sandals and plan to buy another today!
That is how a CS associate should be - made me feel like a very important customer and provided excellent service.
Thank you
25 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hello Lynn,
Thank you so much for the lovely review you left Taylor! I've been sure to share your kind words with her and the wider business.
We strive hard to help as much as we can so I'm sure it was Taylor's pleasure to be able to help you today!
If you need any further assistance, please don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
Cannot find the words to describe how happy I am
The shoes arrived within one week of purchase. They are extremely comfortable and look even more beautiful in person. As an entomologist, these are the perfect addition to my outfits for special occasions.
18 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Berenice,
It's so great to hear about how pleased you are with your shoes, the style and their comfort!
We can't wait to see what you purchase in the future!
If you ever need any help or advice on the shoes, don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
I received damaged shoes
I received damaged shoes and when I contacted them they had terrible customer service. When you spent that much on a product you expect a little bit more of a response. Definitely won’t be getting anything else from them.
6 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Annie,
Thank you for taking the time to share your experience with us, we're so sorry that we weren't able to resolve your issue.
I've spent some time looking into your interactions with my team and I can see that we offered a partial refund for your shoes back on the 4th October for the slight imperfections on the soles of the shoes. We've since increased this discount as a further gesture of goodwill and have actioned the refund already. This should be reflected in your bank account within 10 business days of the refund being actioned.
A follow-up email has also been sent to confirm this in slightly more detail but if you have any other questions at all, please don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
I absolutely adore the Sophia webster…
I absolutely adore the Sophia webster brand I have purchased many a shoe and bag from here! I had customer service with Kajal and she has been amazing since I have felt with her from start to finish!
The best brand around!
12 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hello Gemma,
Thank you for leaving such a lovely review for Kajal, I'll be sure to let her know how happy you were with the service you received.
Have a great day!
Best,
Sophie - Team SW 👠✨
Amazing customer service
Amazing customer service. Amazing company.
Taylor and Kajal are very good, they should be rewarded for their excellent customer service.
12 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Chloe,
I'll be sure that both Taylor and Kajal hear about the lovely review you've kindly taken the time to leave and celebrate their hard work!
If you ever need any assistance, don't hesitate to let us know.
Best,
Sophie - Team SW 👠✨
If only I had space for more SW’s
I have loved this company since 2008 when I purchased my first pair of SW shoes. I’ve went in to purchase many more, even travelling to the first shop in London to purchase shoes in person as you could not buy them in Ireland in 2016! From in person to online sales team I’ve found them extremely easy to deal with and SW staff seem to want to serve the customer above and beyond.
10 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Audrey,
It's so lovely to hear about your very own Sophia Webster journey and that you're still a fan and longstanding customer!
Thank you so much for your continued support over the years!
Best,
Sophie - Team SW 👠✨
10/10 for customer service
10/10 for customer service! My daughter got gifted some Sophia Webster Wellington boots and sadly when we opened them we had odd sizes so I emailed customer services and Kajal was quick and friendly with resolving this issue and getting some new boots sent out which we very much appreciated! Many thanks.
10 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Christie,
Thank for so much for taking the time to leave Kajal a fantastic review. I've passed on how pleased you were with the service to Kajal today!
We apologise again for any inconvenience but please don't hesitate to let us know if you need any further help!
Best,
Sophie - Team SW 👠✨
10/10 for customer service Taylor 🥰…
10/10 for customer service Taylor 🥰 thank you for everything and I really appreciate you going above and beyond for me ….. every time I’ve shopped with SW I have been delighted with all
Aspects of your service 💖👠
5 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Yvonne,
Thanks for the fantastic feedback for Taylor, I've already shared your kind words with her and the team.
It's great to hear that you were pleased with the service you received and we can't wait to see what you purchase in the future.
Have a great rest of your day!
Best,
Sophie - Team SW 👠✨
Perfection 🩷🦋🩷🦋🩷🦋🩷🦋🩷🦋
Hi,
This is my 4th time and I only have the best to say. From placing the order ➡️ to shipping ➡️ delivery and above all the shoes! OMG THE SHOES! A WORK OF ART!
I am yours for life!
Love 💗 🦋 love 💗🦋 Love🩷🦋
2 de outubro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Lory,
Thanks so much for the lovely feedback!
We're so glad that you LOVE the shoes as much as we do!
We'll be sure that we share your wonderful review with the wider company 😊
If you ever need any help, please do let us know!
Best,
Sophie - Team SW 👠✨
The best customer Service ever.Thank…
The best customer Service ever.Thank you so much for SW team to guide me . I missed my delivery and DPD didn't helped me at all when I called them asked for help. I chat with kaj from SW costumer Service and my order is on a way to me.. I’m so pleased with their royality to their costumer . Thank you SE team.
6 de setembro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Mona,
Thanks for your review, I'll be sure to share your feedback with Kajal!
We hope you love your shoes.
Best,
Sophie - Team SW 👠✨
I buy a flo flamingo white sandals so…
I buy a flo flamingo white sandals so beautiful & amazing price,love it 😍 🤩
7 de setembro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Rita,
We're so pleased you love your Flo's! 🦩
Thanks for the 5* review!
Best,
Sophie - Team SW 👠✨
Amazing customer service
I had an issue with a pair of SW flats and after a quick email, Taylor from the customer service team came back to me with a a quick and efficient way to resolve it. The communication and service went above and beyond my expectations. They could not be more helpful! Thank you!
6 de setembro de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi there Belle,
We try super hard to go above and beyond and we're so pleased that you feel like we did for you!
Thank you so much for your review, I'll be sure to share it with Taylor and the wider business so we can continue to do our very best.
Kindest,
Sophie - Team SW 👠✨
One of my favourite designers
Stunning in design and beautifully made shoes and bags. Fast shipping and gorgeous pink packaging.
21 de agosto de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hello Anne-Marie,
We really appreciate your lovely feedback so thank you for taking the time to leave such a nice review. It's great to hear that you love all things Sophia Webster!
Best,
Sophie - Team SW 👠✨
Amazing customer service.
Amazing customer service.
I purchased the wing trainers over a year ago and felt needed new laces as they got quite dirty with ware.
Taylor from the customer service team was so helpful and sent me out two new pairs of laces.
Couldn’t recommend Sophia Webster enough, I know they come with a price tag but honestly the aftercare was 100% and they are worth paying that bit extra for.
Many thanks again Taylor!
7 de agosto de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi there Laura,
It's so great to hear that you were able to get some new laces so easily, it was a pleasure for the team to assist.
If you need anything else, please do let us know!
Best,
Sophie - Team SW 👠✨
Awful awful product.
Awful awful product.. I ordered a pair of heels.. it came in damaged package.. no spare heel, missing gems. And it is looks like it has been worn with weird feet smell. When I reached out to one the customer services representative called Shola.. rather than than trying to assist me and she was very defensive. I have bought various of designer heels and I own 4 Sophia Webster. Never faced such an issue previously. I am very upset. I feel like it is trap.. I don’t understand all the postive reviews
10 de agosto de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Shams,
Thanks so much for leaving your feedback on your experience with us today. I'm so sorry to hear of the disappointment that's been caused by the shoes your received. I can totally understand how you might be feeling!
I've just reached out via WhatsApp with some more information regarding the material of your shoes and what might have happened here and ultimately, how we hope to get this resolved for you in a timely manner.
I hope it's provided some clarity and reassurance but of course, don't hesitate to respond back to my message with any other questions or if you need any other assistance as it would be my pleasure to do all I can to help.
Best,
Sophie - Team SW 👠✨
Update:
Hi Shams,
I hope you're well.
I responded back to your WhatsApp on 10th August regarding the fogging on your shoes. I can see that you've since kept the shoes and haven't initiated a return which is great! I hope you're loving them.
Just to confirm, our vinyl styles may be susceptible to fogging occasionally, this is usually when the shoes go between two extreme heats, much like condensation you might see on a mirror in a hot and moisture filled room. This is totally normal and is nothing to worry about.
If you did have any other questions regarding any of our styles though, please don't hesitate to let me know.
Best,
Sophie - Team SW 👠✨
Honestly one of the best companies I’ve…
Honestly one of the best companies I’ve ordered from. Amazing customer service and fast delivery. I wish my closet were filled with these beautiful uniquely designed shoes. Love.
5 de agosto de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Damilola,
Thanks so much for the feedback - it really means a lot to us!
We hope to see you back as a returning customer so you can continue to expand your Sophia Webster collection.
Best,
Sophie - Team SW 👠✨
Beautiful!!
Had my eye on a pair of flo flamingos for a while so as soon as it was pay day I ordered and they arrived the next day. As always they were beautiful!
Sophia Webster get it right every time!
1 de agosto de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hi Helen,
What a great choice you made with a firm Team SW favourite! The Flo Flamingo heels are a show stopper!
We're so pleased that you love them 🦩
Best wishes,
Sophie - Team SW 👠✨
Great customer service
Was flying home on the Tuesday and ordered with an incredibly helpful person on the live chat on the Friday, who made sure I got my order the next morning. Loved the shoes, of course, which came in perfect condition.
28 de julho de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hello Tim,
We're super pleased to hear that you were able to get your order on time!
Thank you for the 5* review as well!
Best,
Sophie - Team SW 👠✨
Kajal from their customer service team…
Kajal from their customer service team was great to work with. Appreciated all their help and time. Waiting for my order to be received, but the prompt help was very much appreciated!
3 de agosto de 2023
Avaliação não solicitada
Resposta da Sophia Webster
Hello Roula,
I'll be sure to pass on your feedback to Kajal regarding your lovely feedback, thank you so much for taking the time to share your experience.
Best,
Sophie - Team SW 👠✨
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