Sophie Allport Avaliações 

Might want to invest in some training for their "customer service". I placed a preorder for an item due to dispatch on 26 October, together with a couple of other items already available. I was aware the whole order would ship together. A week after the supposed pre-order date I'd had no shipping confirmation or update so reached out to customer service to ask when I could expect the order. Received an extremely patronising response saying that the website "very clealry" states everything will be shipped at once and that the preorder date hasn't arrived yet, with a screenshot of the product page with a big arrow to the now-changed pre-order date of 2 November. Apart from the fact 2 Novemeber had already passed and the product page says the item will ship from that date, I was never told the pre-order date had change and seem to have lost my crystal ball, so am unsure why I'm being treated like a moron for not receiving Sophie Allport's psychic message of delayed delivery. I also didn't query why my items weren't sent separately, so generally find the attitude of the customer service "assistant" a bit baffling. Anyway, I will report back on whether the item ever actually ships or the delivery date keeps being secretly shunted.

I had a problem with one of the large mugs, a manufacturing fault that took quite a while to show up. I reported this to customer services with some photos and they immediately, without any quibbles, said a replacement was being sent. It was an extremely easy and stress free process and due to this response I will definitely remain a loyal customer

I would like to make a massive shout out to Jessica Marshall. I have just moved house and was looking for good home stuff, I know Jess worked in the shop before and was always a trusted source so I reached out and she helped me with the website and now I’ve just ordered! Thank you Jess! You are so amazing and customer service is second to none!

selling goods containing asbestos? seriously?

and then does nothing after the recall, no assistance with disposal, no guidance, no response to e-mails and astonishingly, no refund.

I have today received an email from Sophie Allport stating that a draught excluder I bought from them is possibly contaminated with asbestos! This is an item kept in my home around my family and friends. As I do not live close enough to return it to a store the advice is to wrap it up and ask the local authority how to dispose of it. If you have purchased a draught excluder or door stop from this company please check for it's recall. In my opinion a warning message should be on the homepage of their website and included in every email communication from them (regardless of purpose or content). No apology or acknowledgement of the concern to their customers at all in their communication. Extremely poor, I would have expected far better from this company.

Ordered a colourful heart bedding but when it came it was in “ muted shades which wasn’t in the description online or when I ordered it . No receipt or returns label and because I had opened it as I thought it might have been a pale yellow colour - I couldn’t return it . Washed it and there is some plucking to the underside of the duvet aswell . Customer service isn’t great and I’m extremely dissatisfied for such an expensive item .

I have been buying Sophie Allport products for over 15 years… and the oldest products are still the go to. But mugs bought in the last five years have all lost their glaze.. some very quickly in a couple of months and some over a longer period. Bedding faded quickly and it just feels as though the products are not made to same initial quality. Spoke to the team at Chelsea flower show who advised that whilst their products are dishwasher safe I had maybe put them through too many times! Sad not to see the brand at Burghley Horse Trials and hope the quality can improve before it is lost forever as the designs are beautiful. Sadly too many people I’ve spoken to have had the same experience though.

Two make up bags over priced look cheap came in brown envelope no packing would not recommend

I placed an order over 2 weeks ago , I still not have received my order , I have wrote them an email , I still not have received a reply , I often buy from this company , this is not the first time this has happened over deliveries, I am loosing patience, the product is very good , but the after service is really poor , I have also contacted them by phone and was told the would look into and call me back , still no call , my order this time was not a big order , but it’s not the point , kym broadbent

I ordered fabric and charged for it ….several days later to then be told it’s out of stock. They cancelled order I am awaiting refund . Gesture of goodwill 20 % off full price products only. I got the impression customer service didn’t really care .should of realised as I ordered cushions a few years ago that did not last and poor quality so hindsight is great as will find my fabric elsewhere.

I had a notebook added to my order that I did not ask for! It cost me an extra £7.50 and I was expected to return it to the Post Office for a refund. This is NOT acceptable.

Bought a set for my aga: 2 lid pads, gauntlet, pot handler and towel: they looked lovely. Unfortunately when the pads needed their first wash, duspite useing the gentlest, 30⁰ setting in my machine and in accordance with the instructions 1 disintegrated, both shrunk. After A LOT of to and fro-ing and finger pointing (including suggesting they shouldn't be put on the hot lids and asking what temperature my aga was set at!) customer services reluctantly replaced ONE of them. They look mismatched as different sizes now. Not impressed by this "premium" brand.

I love all of sophie allport's stuff, have table runners, tea towels and the bows and some decorations, all perfect. Keep it up!

Why don't you just put a returns label inside the packaging like most companies do.I love the stuff I have previously ordered but won't be ordering again because it has taken me 4 times to try and return an package!As you can you imagine I have still got the package in the porch!A courier is supposed to come on the 30th December at a allocated time!I hope this time he brings a label to return because I don't have one!!!

Bought something from this company once and have been bombarded with spam emails from them ever since. They ignore all unsubscribe requests and messages to their enquiries. I would never buy from them again.

Cosy Christmas Bedding set - colours look very dull - red looks more like faded orange and print seems blurry? A little disappointed for money paid - was expecting something more vibrant from images on website.

Ordered a personnalised mug . Name of recipient is Niki . Personnalisation looked nothing like the name Niki . Customer service said that's how the K looks but there was no K . Refused to give me a refund, only a credit note . I particularly wanted a personnalised mug with name Niki , instead I have one that says Nili , bad service

They sent me the wrong item.

I emailed to let them know. I could not have a replacement as it was a gift for that week and they took a few days to reply

They automatically dispatched a new item and now want me to contact them to have a courier pick up said item.

So not only did I have the wrong thing sent to me but now I need to waste my time hanging around for a courier to pick up an item I didn’t ask for.

Placed an order and have heard nothing more about it. Customer services are useless. Next step is to go via credit card company to claim back.

Bought them to my friends for home warming gifts. One of the mug came broken, guessing it was because of the delivering process. But when I contacted Sophie Allport, they sent me a replacement first thing first on a Monday morning. Lovely customer experience.