Might want to invest in some training for their "customer service". I placed a preorder for an item due to dispatch on 26 October, together with a couple of other items already available. I was aware... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had a problem with one of the large mugs, a manufacturing fault that took quite a while to show up. I reported this to customer services with some photos and they immediately, without any quibbles,... Ver mais
Ordered a colourful heart bedding but when it came it was in “ muted shades which wasn’t in the description online or when I ordered it . No receipt or returns label and because I had opened it as I t... Ver mais
We purchased a Christmas table runner and matching napkins (Robin Green Table Runner & 8 Robin Napkins) which on arrival were lovely and exactly what we wanted. Much to our disappointment after the fi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sophie Allport homewares offer charming and unique designs that are all inspired by Sophie's love of nature and the countryside.
Informações de contato
The Old Brewery, PE10 9WG, Bourne, Reino Unido
- 01778 560256
- customerservice@sophieallport.com
- sophieallport.com
2,1
Ruim
135 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lunch bag & rude customer service
Bought the lunch bag, the picture on the website is so deceiving, the item arrived in a different color; when I contacted the customer service they were ever so rude! Such a waste of money
19 de junho de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for taking the time to leave the above feedback. We are sorry to hear of your disappointment. I can see that our friendly Customer Experience Team have been in regular contact, with regards to your query and have offered return of the product, should it not be as expected. We do try our upmost to provide the most accurate images online. We also include the colour, in the product description, for customers to be aware of prior to purchase. Kind regards, SA Team.
Not worth the money.
Photo's of the duvet sets look really lovely, however they're very expensive indeed. I have purchased 2 King-size duvet sets recently & they crease badly, after being slept on for two nights they look terrible, worst quality cotton covers that I have ever purchased. I wouldn't recommend, especially if you hate ironing & like to see a smooth looking duvet cover.
12 de junho de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for taking the time to leave the above feedback, we are terribly sorry to hear of your disappointment. With our bedding being 100% cotton, unfortunately creasing is inevitable. However, it may make a slight difference drying in the tumble dryer slightly and then ironing whilst still damp. It can also help if they are hung to dry, as this allows time for the creases to drop whilst still damp. Following this, you may just need to iron some small parts of the Duvet where creases might still be slightly visible. Many sincere apologies once again, SA Team.
Perfect Customer Service
Perfect Customer Service ! Thank you to the Sophie Allport Customer Services Team; I placed a recent order, had an automated message come up saying there may be a delay in shipment but this morning my order arrived, beautifully wrapped and packed (as always), and all items were available. I'm very happy to be a regular SA customer; lovely items, terrific quality, and all at very fair prices - Thank you !
30 de maio de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review! We really appreciate your kind comments. We are delighted to hear that you were kept well informed about the status of your order, and that it in fact arrived earlier than expected and packed with care. We look forward to welcoming you back to shop with us again soon! Best wishes, SA Team.
Poor customer service
Sophie Allport is a brand I thought I loved however when I wanted to return something not clearly described their customer service was rude and I am shocked. Shame as they have nice things but won't purchase again.
In response to SA. Yes the page does say fine bone China and also says dishwasher safe. There is a separate page that goes into details of what they consider dishwasher safe to be. As it said dishwasher safe I didn’t question it until the item arrived and was not marked on the item, as most are. I contact them to find it’s only dishwasher safe at 40 and my lowest cycle is 60. I don’t think it would have harmed them to have taken the feed back and added dishwasher safe at 40 to each product page rather than expect the customer to do the work looking for the info on their site.
17 de maio de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for taking the time to leave the above review, we are extremely sorry to hear of your disappointment. I can see that this was concerning our Fine Bone China Mugs, however we do explain on our website and, particularly, on each individual product page that the items are produced from this material. We also offer step by step care instructions, on each individual product page, for how to look after our products should customers wish to view this. I can see that our friendly Customer Experience Team went above company policy, to offer a resolution for you, so once again we can only apologise for any disappointment. Best wishes, SA Team
Bees Roller Hand Towel
Disappointed with the quality of this towel. Should of bought a quality hand towel instead in colour I liked as this is too thin. Requires frequent washing.
9 de maio de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your feedback. We're so sorry to hear that you are disappointed with the quality of your Roller Hand Towel. We truly value your comments and will pass this across to our Product Team for review. We hope this won't dissuade you from shopping with us again. Best Wishes, SA Team.
Excellent customer service
My order arrived quickly. Unfortunately my product developed a fault but a replacement was promptly despatched. I’m very happy with the customer service.
14 de abril de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review. We are sorry to hear your item developed a fault and for the inconvenience caused. We value each and everyone of our Customers and will always help where possible and we are delighted to hear this was resolved promptly. Best wishes. SA Team.
Do not buy anything from this retailer
Do not buy anything from this retailer. I wasted £72 On a cheap cotton bedding set. £72, scandalous. Stay well away from them. You have been warned.
29 de março de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your review and feedback and we are extremely sorry to hear of your disappointment with regards to your Sophie Allport Bedding. We do explain online for any items purchased from our Stockist, it would be the responsibility of the stockist to resolve the matter for you, I do apologise. We would hope that by calling or emailing them directly, they would be able to resolve the matter for you, under their Returns & Exchanges Procedure.
Being a Sophie Allport product, we are keen to obtain feedback from our customers and this shall be passed to the relevant department and please accept our sincere apology once again. Best wishes, SA Team.
Great customer service
I bought a bag, which when it arrived had a couple of marks on. Their customer service was excellent and I received a replacement within a couple of days. Very impressed and it's a lovely bag 🙂
18 de fevereiro de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review. We are delighted to hear that our dedicated Customer Experience Team resolved your query promptly and efficiently. We hope that you enjoy using your new Sophie Allport bag. Best wishes, SA Team.
Large Pet Mattress and Cover
Purchased a large pet mattress and cover (with other items). Was kept informed of delays to delivery time, which was really helpful. Product arrived, pattern is lovely and really good size. Unfortunately the ‘mattress’ is useless it’s more like a very thin pillow stuffing. After less than a week of use the filling is flat and sunken. The dog may as well be sleeping on the floor. Beautiful product but wouldn’t advise for any dogs over 20kgs. If I’d have known this I would have just purchased the cover and sourced my own mattress.
14 de fevereiro de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Hi Hazel,
Thank you for your review. We are sorry to hear that you are disappointed with your most recent order. If you want to kindly get in touch with us directly, with your order number and an image to show the issue, we would be happy to look into this for you. We hope to hear from you soon to resolve this.
Best Wishes, SA Team.
A product purchased from Sophie Allport…
A product purchased from Sophie Allport was defective so I contacted customer services. They requested a photo of the problem which I did via email. Within an hour I had received an email saying that a replacement would be sent. My contact with customer service was Saturday lunchtime, I received the replacement on Tuesday morning. What an excellent service from an excellent company. I have ordered many times in the past and will continue to shop with this company.
19 de janeiro de 2022
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review. We are thrilled to hear that our friendly Customer Experience Team resolved your query promptly and efficiently. We value each and every one of our customers and will always go above and beyond where possible. Best wishes, SA Team.
Excellent service
Excellent service, first time ordering. Delivered within the week. Beautiful stag napkins and placemats, tea towel and oven gloves. I will be a returning customer. Thank you.
18 de dezembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review. It is always lovely to hear such positive comments regarding our products and we are thrilled to hear you are pleased with your most recent purchase. We shall look forward to you ordering from us in the future. Best wishes, SA Team.
A trusted online retailer.
I have recently had couple of bad experiences with online retailers, so I thought I’d leave a great review for a few of the companies I trust and regularly buy from.
Sophie Allport is one of them. Their products are always good quality and arrive quickly (slightly slower at Christmas, but most retailers are.) I try not to look too often at their website as I’m always tempted by something and my house is fast becoming a Sophie Allport showroom!
16 de dezembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review and kind words. It is so lovely to hear when customers share our passion for our products and designs. We truly believe that your home should be filled with things you love, and to hear that this is indeed the case with our products is so encouraging and we are incredibly thankful that we have such supporting and loyal customers, such as yourself. We hope you continue to have fantastic shopping experiences with us in the future. Best wishes, SA Team.
Haven’t even received
Not a great start. First time ordering and still waiting for even an update regarding postage a week later. Item should have been with me by now and not even dispatched.
Probably won’t be returning which is a shame as the website had lots of items I liked the look of.
4 de dezembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Hi Becky,
Thank you for your review. We are sorry to hear that you are waiting for an update on your order. If you want to kindly get in touch with us, with your order number we can look into this for you, should the delivery time frame been exceeded. We hope to hear from you soon to resolve this.
Best Wishes, SA Team.
I don’t normally leave reviews
I don’t normally leave reviews, however I really felt I should after my service with this company.
I’ve ordered many items over the years and have only ever had one issue with an item.
This was sorted out way out of an acceptable time scale (all my fault) and they couldn’t have been more efficient or polite.
There aren’t many companies that would do this.
So a big thank you for being so amazing.
A truly professional company.
27 de novembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for the 5 star review and your kind words! I'm delighted to hear that you were pleased with the service you received, and that we were able to resolve your issue for you. We will always do our very best to help where we can, so it's lovely to receive this feedback. Best wishes, SA Team.
Frustrating returns procedure for faulty goods
I order every year at Christmas & have been so disappointed with the quality & service this year. One of the items, a wash bag was visibly faulty. I contacted them by email like their website requested & had several back & forth emails to get them to return the item without a charge. It should have been much easier & less complicated. Links & codes they'd asked me to use did not work. I felt they were hoping I'd just give up & save them the cost & inconvenience. I'd spent £140 so it wasn't an insignificant amount. I like your products Sophie Allport, you should have a much better returns procedure for faulty items.
19 de novembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your review and feedback regarding your most recent shopping experience. We are extremely sorry to hear of your disappointment, as we would never want our customers to feel their feedback and issue is not valued or resolved.
Our current returns procedure has recently changed and a free returns code is provided for any faulty or incorrect item received,. This was to help our customers select the most convenient return suitable for them to cause less inconvenience for our customers. We do explain to use your # order reference and not the SO number to create your return, All feedback regarding this process is truly valued and we will most certainly learn from this experience.
I can see from the email correspondence this has now been resolved and we hope this does not deter you from ordering with us in the future. Best wishes, SA Team.
Don't get it personalised
Recently bought the christmas dogs stocking, the item itself is beautiful I paid the extra and had a name put on it this I am very disappointed with the writing is so small and has now spoilt the item
13 de novembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your review and feedback. We are extremely sorry to hear of your disappointment with regards to your personalised item.
We do always advise to contact us directly and our Friendly Customer Experience Team would be more than happy to discuss this further and provide a resolution.
We will most certainly forward your comments to our Personalisation Team and can see that our Team have been in touch to discuss further. Best wishes, SA Team.
First blinds made too short after…
First blinds made too short after giving them measurements and replacement blinds a further 3 weeks and still no blinds. Vey poor!
4 de novembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for review. We can see that our Customer Experience Team have been in regular correspondence with you to resolve this issue for you.
Our Made to Measure service is a new product category for us and therefore we are learning and taking your feedback on board.
We have tried to immediately rectify this situation by raising a replacement order, however this does take up to 21 working days due to the item being custom made.
We can see that your order has been shipped and our Team our waiting for a response from our last email.
We do apologise for the wait times.
Best wishes,
SA Team.
Very happy with my set of oilcloth bee bags and make-up bag
I bought the 3 sizes of the Oundle oilcloth bee bags and just love these so much (especially as I keep bees!)
The matching set means I have a weekend bag, shopping bag and mini handbag, which makes them versatile for many occasions.
All the bags have shoulder straps that are adjustable or you can choose to carry them with the handles.
The smaller/mini size bag keeps my everyday things in when I go shopping/visiting friends and keeps my ipad, purse, make-up and mini umbrella in it.
The oilcloth fabric is water resistant and is wipeable which I like, so I am able to always keep it clean. I also like the 4 studs on the base which means that when I put it down it is kept off the floor and will not mark the base of the bag. There are two internal open pockets and a useful zipped pocket for valuables.
I also bought a bee make-up bag which is a perfect size and has has a fold-out makeup brush part with zipped compartment for smaller items like hair bands, etc. Great idea to keep make-up brushes neatly stored on the fold out side. Especially like the bright yellow colour and bee design.
Ordering was easy online and they emailed me about delivery. Would have no hesitation shopping again with them and found them friendly and helpful on the 'phone when I called to ask them a few questions. Now looking at the other Oundle bags as I like the fox design oilcloth bags too!
29 de outubro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for your 5 star review regarding your most recent purchases. It is so lovely to hear such positive feedback regarding our products and we will ensure to pass your comments to the rest of the SA Team.
Many thanks once again for taking the time to write your lovely review.
Best wishes,
SA Team.
Bee bedding set - king sized
I recently purchased the Kingsized bee bedlinen and it is really difficult to iron to make it presentable even when ironed damp. The pillowcases are also poorly lined up so appear crooked after ironing too. Really disappointing.
28 de setembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Hi Rebecca,
We are sorry to hear of your disappointment.
With our bedding being 100% cotton, it may require ironing more than other bedding sets, unfortunately. We wouldn't see this as a fault, just simply inevitable due to the material used. For this reason we do explain that the bedding is produced from 100% cotton, within the product description, for customers to view prior to purchase.
We do, of course, appreciate all customer feedback and I shall definitely pass this on to our Product Development Team.
Many thanks once again, for taking the time to provide the above feedback.
Best wishes,
SA Team
Complained to Sophie Alsport about…
Complained to Sophie Alsport about blind and fair play to her she sent a replacement within 12 hours can't say fairer than that with a business that cares so much about customers I would certainly recommend this retailer well done.
7 de setembro de 2021
Avaliação não solicitada
Resposta da Sophie Allport
Thank you for the 5 review. We are pleased to hear that our friendly Customer Experience Team were able to resolve your issue and you have received your replacement promptly. We do pride ourselves in providing the best possible service and we hope you do come back and shop with us again in the future. Best wishes, SA Team.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.