Soren's House Avaliações 

215
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... Ver mais

Avaliado com 2 de um total de 5 estrelas

Expensive and unfortunately not safe in my case. I ordered the Kai Wall Mounted changing table which looked nice and perfect for our awkward room design but there were a few things.. It says it’s comp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered wallpaper for my baby girls nursery & it’s so beautiful. I’m very pleased with it. Just as advertised, Very straightforward ordering process with no problems with ordering or delivery

Avaliado com 5 de um total de 5 estrelas

Great products,I ordered some small gifts for party bags for my son’s birthday and this was one of the few websites that had things that weren’t made of plastic. They came packaged really well and eve... Ver mais

Detalhes da empresa

  1. Loja de Brinquedos
  2. Loja Infantil

Escrito pela empresa

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

215 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(215)

64 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Terrible customer service

I have emailed this company twice and sent social media messages to no response regarding my faulty table that i purchased 4 months ago and they have not responded. Do not use this company!

31 de março de 2026
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Chris, as explained on the instagram messages your emails had gone into spam. I’m so sorry about that! I have emailed Danielle today. We will get back to you ASAP with a resolution.

Best wishes,
Claire

Avaliado com 5 de um total de 5 estrelas

Fantastic experience

Fantastic experience! A lovely variety of brands to choose from. My order arrived quickly and was exactly as described on the website. Great quality and excellent service - highly recommend!

9 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Very mixed experience so far

Very mixed experience so far. I ordered two items - one in stock and one with an expected delivery in a few weeks. The in-stock item arrived within a reasonable timeframe and was well packaged. However, the second item is now two weeks overdue compared to the original delivery estimate.

Customer service does not proactively update you about delays; you have to chase for information, and even then the responses are robotic and incomplete. Phone calls go unanswered. I like to support small businesses, but not when professionalism is lacking.

Update: poor communication and delays resume. For context when ordering, on the website 4 weeks was indicated, it’s been now just over 6 weeks and still no shipping confirmation. Being a small business doesn’t excuse this behaviour and incorrect delivery estimates provided when ordering.

13 de fevereiro de 2026
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Defne,

Thank you for leaving us a review. The Lorena Canals item that you ordered quotes approximately 4 weeks for delivery, I am so sorry if this was missed. This will be arriving on our new shipment over the next week, we will get this to you as soon as received. We are a small family business and our phone lines are not always manned, but we do reply to voice messages. Thank you again for your patience, we will get this to you as soon as it arrives.

Best wishes,
Sally

Avaliado com 5 de um total de 5 estrelas

Great online baby store

Great selection on website with lots of lovely curated bits for children, ordered two things for my nephews at Christmas and they were perfect, delivery was quick too. Would absolutely go to Søren’s house for any baby bits again!

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens

I purchased the Finnsøn ASTRID Eco Universal Stroller Mittens for my daughter as a Christmas gift. She recently had a baby. She absolutely loves them and has been using them since Christmas whenever she takes our granddaughter out for a walk. Dad has also been sneaking his hands inside them as well! She like having the ability to keep warm and have the use of her fingers when she needs them. They can be left attached to the pram. Great product. Delivery was quick and packaging perfect.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

absolutely love

absolutely love
There are so many unique gorgeous pieces and my sons love their prints and bear chair

1 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered two art prints for grandson’s…

Ordered two art prints for grandson’s nursery as first Christmas present. Three day delivery. Ten days later not received. Tried to phone and leave message - cut off. Sent email. No reply. Sent messages through automated links - email saying delivery would be sent that day and would receive email updates. Christmas Eve - no updates, no order received, no Christmas present for grandson’s first Christmas. Money taken. Really disappointed. Terrible customer service. Want to support independent retailers online but cannot support Soren’s House sadly.

24 de dezembro de 2025
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hi Alison,

I am so sorry about this. The prints that you ordered are delivered directly from the brand. I can see that customer services replied to you on the 18th of December, it may have gone into your spam folder? I’ll get this resolved for you urgently. Huge apologies again for the disappointment and inconvenience.

Best wishes,
Sally

Avaliado com 1 de um total de 5 estrelas

Purchased bottles for my kid

Purchased bottles for my kid , but we’re not good quality and not what I expected considering the price of them , they refused to return them and sent them back , really liked this company always used it for all my kids stuff but never again , avoid at all cost

17 de novembro de 2025
Avaliação não solicitada
logotipo da Soren's House

Resposta da Soren's House

Hello. As stated on the product page we do not accept returns of opened and used baby bottles due to hygiene reasons. This is clearly stated on our product pages and is absolutely necessary for hygiene safety. We did return these to you at our expense so that they can still be used. I hope you understand.

Best wishes,
Claire

Avaliado com 5 de um total de 5 estrelas

Helped us out when no one else could

We were missing some of the parts from our daughters crib which were lost when we moved house. We just could not find anywhere that stocked these parts until I contacted Soren's House and they were able to get hold of exactly what we needed. They were a huge help and very friendly. Thank you very much!

7 de novembro de 2025
Avaliação não solicitada

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