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SorteraAvaliações 

213
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Top service once again will not use anyone else for my skips Email confirmations, notifications by email and phonecall when on route Great help from Peter with delivery this morning and big thanks... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Top draw service from beginning to end. Refreshing to get such a great service. A very helpful man guided me through booking the skip online whilst on the phone to me! Legend. They were able to fit me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Leo, the driver was very efficient Reston operative. He had a difficult collection of a skip on my drive but due some idiot moving my notice on 3 bins directly opposite, he had to work within a very t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Skip delivered same day. Confirmation email then text message to say driver on his way. Honest pricing, not like competitors. Friendly and helpful driver who positioned skip just where I wanted it. Co... Ver mais

Detalhes da empresa

  1. Serviço de gestão de resíduos
  2. Serviço de Coleta de Lixo

Escrito pela empresa

Sortera is London’s leading Construction and Demolition (C&D) waste management company. Every day, our team works with thousands of customers across construction, infrastructure, and industrial sectors to deliver safe, efficient, and sustainable waste solutions. We provide a full range of services including skip hire, RORO - Roll on, containers, waste clearance vehicles, wheelie bins and third-party tipping at our 8 transfer stations across London. Our focus is on turning residual materials into valuable resources through reuse, recycling, and energy recovery. At Sortera, we are committed to making a positive impact on the environment and the communities we serve, delivering reliable, professional service at every step.


Informações de contato


4,3

Excelente

O TrustScore é 4.5 de um total de 5

213 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(213)

12 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top service once again will not use…

Top service once again will not use anyone else for my skips
Email confirmations, notifications by email and phonecall when on route
Great help from Peter with delivery this morning and big thanks to Stephanie for always delivering brilliant service with arranging our skips

30 de maio de 2026
Avaliação não solicitada
logotipo da Sortera

Resposta da Sortera

Thanks for the review, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.
Kind Regards
Sharon

Avaliado com 5 de um total de 5 estrelas

Top draw service form beginning to end.

Top draw service from beginning to end. Refreshing to get such a great service. A very helpful man guided me through booking the skip online whilst on the phone to me! Legend. They were able to fit me in the next day for a wait and load (having been let down by another skip company who just didn’t turn up). There was a 4 hour window for delivery but on the day I got a text and then the driver called me about 10 mins before he arrived. He was so nice and helped me with some of the heavy bags, also a legend! They totally took the stress out of getting rid of an 8 yard skip load of rubble. I don’t plan on doing my front garden for another 20 plus years but if I need a skip in the meantime, I’ll be straight on the phone. Thank you!

16 de maio de 2026
Avaliação não solicitada
logotipo da Sortera

Resposta da Sortera

Thank you so much for the lovely review, it genuinely means a lot to us all! We know how stressful it can be when you're let down mid-project, so we're really glad we could get everything sorted smoothly.
I'll make sure your kind words are passed on to the team, they'll be absolutely chuffed to be called "legends"!
Mike M

Avaliado com 1 de um total de 5 estrelas

Avoid them

Avoid them, when arriving on site they will not call you or use door bell like normal person, instead they will be using horn to disturb all residents around. Then on friday evening instead going home on time you will be waiting for their "wait and load" skip to be collected because driver decided to do another job meanwhile and left the skip in the middle of front gate so we can not shut the front gate and secure the site for the weekend. Worst experiance i ever had

10 de abril de 2026
Avaliação não solicitada
logotipo da Sortera

Resposta da Sortera

Thank you for bringing this to our attention. We are sorry to hear about your experience, as this is not the standard of behaviour we expect from our drivers. Please can you contact me directly on 0330 0944 944 as I would like to discuss the matter further

Kind regards,
Sharon Logan

Avaliado com 5 de um total de 5 estrelas

Great communication all round

Great communication all round, excellent friendly drivers. Highly recommended service.

25 de fevereiro de 2026
logotipo da Sortera

Resposta da Sortera

Thanks for the review, Jonathan we appreciate the positive feedback and are pleased you were happy with the service . Thank you for choosing Sortera. Kind Regards Sharon

Avaliado com 5 de um total de 5 estrelas

Good customer service

Good customer service

24 de fevereiro de 2026
logotipo da Sortera

Resposta da Sortera

Thanks for the review, Rejaul, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.

Avaliado com 5 de um total de 5 estrelas

A proffesional well priced skip…

A proffesional well priced skip company, prompt pickup, great drivers

12 de fevereiro de 2026
logotipo da Sortera

Resposta da Sortera

Thank you for the positive review, Simon. We really appreciate the feedback and are pleased you were happy with our service. Thank you for choosing Sortera.

Avaliado com 5 de um total de 5 estrelas

Home skip

Ordered a skip on line which was delivered promptly the following day, and collected promptly on collection day. Very efficient service with good communication. Would highly recommend and use again. Very impressed.

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Sortera

Resposta da Sortera

Thanks for the review, Claire, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.
Kind Regards
Sharon

Avaliado com 1 de um total de 5 estrelas

Driver rude to woman, blocker her car

Their driver pulled up behind a woman who was trying to park outside her house. He blocked her manoeuvre and then got out the van and was rude to her. She was a woman with a toddler and the guy was aggressive then told her to move and put a skip outside her house. When asked he didn’t provide any documentation or permit for the skip and there was no parking suspension signs. Awful behavior - avoid!

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Sortera

Resposta da Sortera

Thank you for bringing this to our attention. We are concerned to hear about your experience, as this is not the standard of behaviour we expect from our team.
We take both customer service and public safety extremely seriously, particularly in situations involving residents and families. The behaviour you’ve described does not reflect our company values, and we will be investigating this matter internally as a priority.
As we have been unable to identify this specific case, we did attempt to reach out following your review, but unfortunately without success. We would still very much like to understand the situation fully and review what happened.
Please could you contact us directly via email at hello@sortera.co.uk so we can investigate further and take the appropriate action?
Kind regards,
Mike

Avaliado com 5 de um total de 5 estrelas

Brilliant service from Sortera

Brilliant service from Sortera. My skip arrived exactly when it was due (with a text to let me know they were on the way). The delivery driver was very careful and helpful. It was so easy to book and a really reliable service - thank you!

1 de dezembro de 2025
Avaliação não solicitada
logotipo da Sortera

Resposta da Sortera

Thanks for the review, Sarah, we appreciate the feedback and are pleased you were happy with the service. Thank you for choosing Sortera.

Avaliado com 1 de um total de 5 estrelas

Unpredictable and unorganised skip… just avoid!

Unpredictable and unorganised skip company. You expect Sortera after purchasing multiple skip companies in London to be huge and deliver skip in time but they are the worst.

I had 3 skips booked, and very limited time as is next day after the other one. Instead, they booked me for all-day when it was meant to just be morning as I won’t have time to fill a skip and than expect another one tomorrow.

Also they can’t do “anything” which basically means “we don’t care because you paid anyways so good luck buddy”.

You want unpredictable, unorganised and crap support team? Than Sortera is your one stop company to help you get there.

Just avoid, there are other skip company which would do a better job.

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly customer service

Friendly customer service, Good competitive price, Quick service, helpful driver. Will use your service again.

17 de setembro de 2025
logotipo da Sortera

Resposta da Sortera

Thanks, Majid. We’re happy we could help and appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas

I work for a construction company

I work for a construction company, and we recently started using Reston Waste skips. However, we’ve encountered multiple issues — not just one, but several.

On one site, the collection driver said the skip was too heavy and refused to take it. Yet another truck came later and collected it without a problem. We were charged for both attempts.

On another site, I requested a skip collection and have been waiting for two weeks now — nothing has happened.

At a different location, the works were completed, but my clients had to wait a week and a half for the skip to be taken away, despite being told it would be done sooner.

On yet another project, we booked a collection and no one seems to be in a hurry, even though I made it clear that people are waiting for the skip to be removed so that the driveway work can start. Workers are sitting at home waiting for this to be done.

I’m now moving away from using Reston Waste and would not recommend them. It’s impossible to plan work properly when skip collections are this unreliable.

19 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

my first experience of skip hire

This was my first experience of skip hire and the staff at Reston waste made it stress-free. Everything was explained, the drop off and pick up went smoothly and I was able to contact the office with questions about what can go in the skip. Thank you everyone.

23 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still waiting for a collection.

we are still waiting for a collection, have now had to close the site for 9 days. Promised to collect within 5 days. Reston have gone downhill fast. Used to be good. Now to be avoided.

3 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service …

Paul lifted and put the slip exactly where I needed it. He was pleasant and cheerful - what great customer service from all your team. You will remember I was close to tears as the builder plumber and flooring guy were arguing! So thank to all of you.

13 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant

Absolutely brilliant right on time and some very skilful driving to negotiate our shared drive

19 de março de 2025
Avaliação não solicitada

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