SOS Auto Protect Avaliações 244

Had coverage from FEB 25 until End of November. Paid 1900 for the Ultimate coverage plan. Took my car in because of a clunking/knocking noise from the front of the car. They discovered the motor mounts were worn and causing the noise. Car is a 2018 with 85000 they said motor mounts are wear and tear items. Basically the motor mounts have to fail to be replaced!?! Absolutely ridiculous and even more ridiculous is that I cancelled my policy and got back 950 (less than 50%) after just 9 months.. Hope you have better luck..

Joyce was very kind and helpful. She answered all questions with clear and understanding answers.

Great staff, specially Joyce. It was very easy to get the policy. So far I hope I dont have to use it and for SOS to do very well with me. I feel secure as they have my back.

Ben was well informed, professional, and courteous while helping me to decide on a policy for my Ford Escape Hybrid.

Friendly and informative staff (Alex and Jane)I would recommend to someone looking to purchase a warranty. I really appreciated when I brought up the name of a competitor and Jane spoke respectfully and professionally regarding them.

This was my first inquiry into extended warranties and the experience with the company was very pleasant. The information I received was clear and concise
My questions were answered to my satisfaction. I look forward to reviewing the plan document description for more details.

I had no idea it was going to be so easy to get a warranty. Benjamin was extremely professional and helpful. I wasn't rushed, even though it was the end of the work day. He explained the cost, my responsibilities, which tier would work for my vehicle. I have purchased a extended warranty when I purchased the car, that didn't cover nearly as much as this policy. So far it seems I am going to be pleased with this company as well as Benjamin. Thank you again Benjamin.

Benjamin Voss is kind and knowledgeable. Would highly recommend.

Joyce knew her stuff. Very happy in what she was doing and it came across to me

I worked with Benjamin Voss about coverage on my 2023 Genesis GV80. From the very beginning he was friendly, professional and really helped me understand the importance of having this coverage. Benjamin patiently answered all my questions. I wish all company reps were as easy to work with as Benjamin! He’s an outstanding representative of SOS Auto Protect!!

Do not do business with SOS and do not trust anything they tell you especially from Ben or Adam. Also if anyone has a problem with this company please write a review. I could use a few more.

Joyce Vale explained how the coverage works and what’s included making my shopping experience less stressful.

Thank you for being so kind and making things easy and simple for me!

I’ve had to use my warranty a few times now and first for a differential, then a random sensor, and most recently for a fuel pump. Each time, it worked exactly how the rep said it would. I took my car to the dealer, and they paid the mechanic directly for the whole repair. No hassle, no waiting around, just like I thought it would go. Honestly really glad I signed up with them. Thanks Roberto for all the help and walking me thru it all

I've paid $2500 for their Ultimate plan. I filed a prior claim in March 2025 based upon information provided by California Auto, the garage that provides my oil changes (allegedly leaky head gasket; please see attached documentation- CLEARLY STATED THAT IT NEEDED FURTHER INSPECTION); at that point, there were no check engine lights or indicators of an issue. Per "Ben", SOS was supposed to send an inspector to further assess the claim; that never happened. Now, in September, my water pump is busted. I immediately took my car to Serramonte Ford when the overheating light came on, & my car was assessed the same day. Ben initially lied & said that an inspection would be held the following Monday, which never happened. I & Kyle (serramonte ford service rep) had a 3-way conversation with "Ben" (refuses to provide last name!), who arranged for a video inspection the following day; the inspection (with the shop foreman) confirmed the diagnosed issue, along with confirming that there are NO HEAD GASKET ISSUES. Ben is now refusing to honor my contract, stating that I never shown proof of having the nonexistent head gasket issue repaired; when I pointed out that he'd lied & never sent the inspector to confirm/deny whether or not my head gasket was an actual issue, he said that according to my contract, he didn't need to do so (nothing of that nature stated) because they don't cover head gasket issues...again, Serramonte Ford has confirmed that nothing is wrong with my head gaskets. Ben had the audacity to call Serramonte Ford liars (as though they'd turn down the opportunity to make more money!), & is now not answering or returning calls. Adam Miller lied, & told me that I would be receiving a call by 9/18; that never happened; what did happen was him laughing in my face & telling me my vehicle would never be fixed.

Upon reading other reviews, this seems to be a regular occurrence for them to try & avoid covered repairs. They're rude, unprofessional & based on all current appearances, conmen.

I had called and filled out information to several companies and some of them even contacted me, oddly not all of them did. Joyce contacted me and was very polite and had all the information I needed to make the decision, even though they were not the least expensive. Some of the other companies were high pressure, something nobody likes, but Joyce was very understanding and easy to speak with. I feel comfortable with my decision. I am looking forward to my first claim!

Joyce is very helpful and professional.
Company has good rates snd coverages.

Joyce got us the best deal for what we were looking for! Answered all of our questions and saved us more money than getting an extended warranty from the dealership. Thank you so much!

It was a pleasure working with this company. Alex asked questions and supplied me with valuable information to choose the proper warranty. He not only verbally went over the options but then sent the document so I could read before signing. Made the decision painless.