SOS Auto Protect Avaliações 244

Customer service was great, Kai was super helpful. I called around and spoke with 4 other top rated companies and this was the best deal.

Purchased a policy last August (2024) for a 2016 Suburban. Transmission went out and now SOS now wants to know if transmission was serviced at 90,000 miles or before and if it wasn't they don't want to pay for a transmission. The Dealership I purchased it from won't release information since details since I wan't the actual owner. I would like to warn people that this company will try everything to avoid paying for any repairs. Now it looks like I will be out $5-7K from my pocket. BEWARE of SOS Auto Protect they will protect themselves 1st. Now I will get some automated response to say how sorry they are and to please contact them, when I have left message after message.

Working on my Ford foundation on my Ford freestyle

Buyer Beware!

I was interested in purchasing an extended warranty for my 2018 vehicle, which I planned to keep for the long term. Initially, I received a quote from the dealership for nearly $10K for 3 years (yes, it’s a Jaguar, so naturally, it was expensive). Then, I got a quote from Endurance, which was nearly the same. However, I stumbled upon a company that was highly rated on Forbes' website. Being old school, I trusted Forbes as a respected source—big mistake. Upon further review, I discovered that the positive reviews were mainly about the initial purchase process, not the actual claims process. I should have done more research, and that’s on me.

I spoke with Adam, who seemed great and convinced me to purchase a warranty with no deductible or out-of-pocket cost per incident. It was priced at $6,088 for 8 years—way too good to be true, especially for a Jaguar, where labor alone can cost hundreds of dollars per hour. That should have been a red flag, but I was caught up in the excitement of such a “great deal.” Adam assured me that I could receive a full refund within 30 days by law or a prorated refund if I decided to sell the car.

I submitted my vehicle information, and only then did I dig deeper into the company. First stop: the Better Business Bureau. To my surprise, they had an "F" rating and were not accredited due to poor customer feedback and numerous complaints. I continued my research and found multiple reviews from warranty customers who had submitted claims—only to have them denied entirely or forced to pay out-of-pocket for labor to diagnose issues that were either denied or partially covered. There were numerous horror stories, but you can easily find them by searching the company name online.

I decided it would be better to invest my money in a new vehicle with an included 5 year warranty than nurture my current car.
I immediately emailed to cancel the policy the following day. Adam responded quickly, reassuring me that all I had to do was call, and he would take care of the cancellation. But that wasn’t the case. The policy was purchased on February 13, and I officially canceled it on February 17. However, I was subjected to several minutes of questioning by Adam, followed by a transfer to Ben, who also pressed me to reconsider my decision. After some back-and-forth, Ben confirmed he would process the cancellation and promised I would receive an email by the end of the day.

That email never came.

I won’t go into the countless phone calls to SOS Auto Protect, Adam, Ben, and my credit card company, which had to open a dispute on my behalf. The cancellation wasn’t processed until after a follow-up call on March 5, and the refund wasn’t issued until March 21—over an entire month after my initial cancellation request. It was a never-ending cycle of lies and frustration. I can only imagine how nightmarish it would have been to try and file a claim with this company.

I am relieved to have this ordeal behind me and strongly advise anyone considering a warranty with this company to proceed with caution. What a terrible experience from start to finish.

Adam my agent was very helpful with getting me the coverage for my car. Spoke with” car shield “ first they quoted me $1000 deductible for the first 90 days then drops to $500 every occurrence after 90 days down payment was only 189 but she wanted to drop it to 159$ per month coverage tier was silver………..
spoke with 2 other brands about my 2020 ford fusion with 190k miles all was about the same then I found sos auto protect. Adam got me premium coverage my down payment was $300 which was a little higher than everyone I came across but my deductible is only $100 every occurrence so there was a no brainer for me

Truly a great experience after getting 5 different quotes with restrictions and severd limitations SOS, and A. Miller came thru, flexible fair, and personalized.

It’s been over a month since I was told I’d receive my return check, and I’m still waiting. I’ve called multiple times, but it’s impossible to reach anyone who can actually help. Each time, they just take my number and promise to “call me back” — but no one ever does. The lack of communication and follow-through is incredibly frustrating.

Review from 1 months ago:
SOS Auto Warranty will push for reviews right after you get the policy. The real test of a warranty company is whether they actually cover repairs when you need them—and SOS failed completely.

After just 5,000 miles, I had a clear engine issue, and they refused to cover it, claiming it was a “wear and tear” problem. Convenient excuse when the repair cost was more than what I had paid into the policy. SOS warranty will find loopholes to deny legitimate claims.

I’ve used Endurance in the past, and they were great—never had an issue getting a repair approved. Honestly, I regret choosing SOS. If you’re looking for a warranty that actually does what it promises, I’d suggest looking elsewhere.

When I first talked to Daniel Hill. I actually filled out for a quote from another warranty company. Daniel spoke fast and I needed to ask who he was with. He was polite and what he offered sounded good. So after being somewhat pressured I went ahead and signed up with SOS. This was a Friday, during the weekend I decided I was not comfortable with my decision.

I sent an email requesting to cancel the policy. I did tell them I was considering looking for another vehicle. Considering! It really was not their business. Daniel told me he would give the request to the billing department and should be called later that day.

Nothing happened that day , so I contacted Daniel again. This time he transferred me to billing. I then spoke to Adam who interrogated me! He questioned me on considering trading my vehicle. He told me everyone who canceled tells that story. Or what he meant lied. I asked a few times to just cancel the policy. Adam asked if I would transfer the policy to my wife’s car? Or if I bought a new car? Again I asked can he just cancel the policy? Adam then put me on hold. He came back offering me another year and double mileage per the “management “! Finally he canceled the policy.

I was somewhat happy with Daniel. Adam absolutely not! So if I could give no stars I would!

Excellent service from beginning to end! I will definitely be recommending more family & friends to use sos auto. Very good through service it was definitely a wondertul experience

I thank Mr. Broks for his knowledge of the contract, his patience with me and most of all his trust with me and no presser with me in making my decision.

The customer service I was provided by the representative Daniel Hill was very professional, he provided me with all the information I requested about my policy and his responses were in a timely manner! This was reassuring for me, for what this company offers for coverage is amazing compared to other companies. So thank you Daniel and to your manager for all the help!

Daniel H. was great very informative made the selection and process very easy. Thank you for your help.

Sounds like great coverage. Daniel Hill was informative, professional and easy to work with.

Adam was great. Walked me through my policy options thoroughly and answered all my questions honestly.

Had a really good experience.Customer service was helpful and friendly. I had a good price for my area and I got quality work done I would recommend.

My experience with Alex was great.... He's very Courteous, Professional, and cleared up any misunderstanding about My Policy....

I had an excellent experience dealing with Daniel at SOS Auto Protect. He was knowledgeable and courteous and I was very happy with the warranty he offered me

Great response to my request for quotes. Good follow up and effort to effectively work with me on adjusting a payment arrangement better suited to my situation. Good flow and follow up on providing understanding of policy and coverage.

Alex explained the coverage and answered my questions completely. He quickly replied to correspondence and messages. The transaction was easy.

Very reasonable price for what service is offered it’s bumper-to-bumper coverage which is amazing and overall the company and Tech Support and consumer support has been awesome