Soulara Avaliações 

Resposta da Soulara

26 de nov. de 2023

Hi David,

Thank you for your heartwarming review! We're thrilled to hear that you find our food wonderful and that it has contributed positively to your well-being. Knowing that our creations have made a difference in how you feel is incredibly rewarding.

At Soulara, we strive to provide excellent service and maintain the highest standards in quality, portion sizes, and recipes. Your encouragement fuels our passion to continue delivering nourishing and delicious meals.

We appreciate your kind words and are grateful for the opportunity to be a part of your journey toward feeling better. If you ever have specific preferences or suggestions, we're here to listen.

Thank you for choosing Soulara. Here's to many more weeks of delightful meals and well-being!

Resposta da Soulara

21 de nov. de 2023

Hi, thank you for your feedback. We're sorry to hear that you were not satisfied with our food and service. We value our customers and we want to provide them with the best plant-based meals possible.

We apologise for any confusion or inconvenience caused by our subscription model. We clearly state on our website and in our confirmation email that all orders are automatically renewed unless cancelled before the weekly cut-off time. This is to ensure that our customers receive fresh and timely deliveries every week.

We understand that sometimes things happen and you may want to cancel or skip a week. That's why we offer flexible options to manage your subscription online or through our customer service team. However, once the order is processed and confirmed, we cannot issue a refund or cancel it.

We appreciate your understanding and we hope you'll give us another chance to impress you with our delicious and nutritious meals. If you have any questions or concerns, please don't hesitate to contact us at support@soulara.com.au or 1800 768 527.

Resposta da Soulara

22 de out. de 2023

We genuinely apologise for the disappointment you've experienced with your initial Soulara order. It's truly not the impression we wish to leave on our valued customers.

We understand your frustration regarding the credit provided for the order you didn't receive. The current high volume of inquiries has indeed resulted in longer response times. However, we want to assure you that our team is actively working on addressing each concern, including yours.

To assist you more efficiently, we kindly request that you provide us with the email address associated with your subscription. This information will enable us to locate your account promptly and resolve the situation to your satisfaction. You can share this information with us via our "Request for Information".

We value your trust and are committed to ensuring that you receive the service and quality you expect from Soulara. Thank you for bringing this to our attention, and we look forward to rectifying this situation for you promptly.

Resposta da Soulara

22 de out. de 2023

First and foremost, please accept our apologies for the delayed response to your messages. We have recently experienced an unusually high volume of inquiries, which has led to longer response times. Your patience during this period is greatly appreciated.

Upon investigating your case, it seems there was a delay in your order due to some logistical issues, which we deeply regret. Your meals were delivered on the 16th, and we've taken the liberty of adding credits to your account to make amends for the inconvenience you've faced.

We understand that such experiences can be frustrating, and we're genuinely sorry for the trouble you've been through. Your feedback is invaluable to us as we strive to improve our services.

Thank you for your understanding and for giving us the opportunity to address this issue. We look forward to continuing to serve you, and we're here to assist you every step of the way.

Resposta da Soulara

19 de out. de 2023

Dear Cassandra,

We are genuinely sorry to hear about the challenges you've faced with your recent order, and we appreciate your patience as we work to resolve this matter. We deeply regret any inconvenience you've experienced with our service.

First and foremost, we'd like to extend our sincere apologies for the delays you've encountered in reaching our customer support teams. Our teams have been handling an unusually high volume of inquiries recently, which has regrettably resulted in longer response times. Your understanding and patience during this period are greatly appreciated.

We have reviewed your situation and acknowledge your concerns about the delivery status of your meals. We understand that timely deliveries are of the utmost importance to you, and we're committed to addressing this issue promptly.

To assist you further and provide you with an update on the delivery of your order, we kindly request that you share your order details with us. Could you please provide us with your email address so we can locate your order in our system?

Our goal is to provide you with a positive experience and outstanding service, and we're working diligently to make this right for you.

Once again, we apologise for any inconvenience you've experienced, and we look forward to assisting you further with your order. If you prefer not to share order details publicly, you can respond to our request here for more information, and we will assist you as soon as we have the necessary information.

Thank you for your understanding, and we're dedicated to resolving this situation to your satisfaction.

Resposta da Soulara

19 de out. de 2023

Thank you so much for sharing your experience with Soulara! We're thrilled to have been part of your busy seasons for the past two years. It's fantastic to hear that our meals have been a reliable option for you during hectic work periods.

We're proud to offer a diverse range of meals to keep your taste buds intrigued, and we're delighted you find our portion sizes just right. We understand that quality is key, and we're committed to delivering the best possible experience to our customers.

Your feedback means a lot to us, and we appreciate your understanding of our pricing. We strive to provide exceptional value for the quality and variety we offer.

Should you ever need assistance or have any questions, feel free to reach out to us. We're here to support you in maintaining a convenient and nutritious food routine during your busiest times. Thanks again for choosing Soulara, and here's to many more delicious meals ahead! 🍽️

Resposta da Soulara

22 de ago. de 2023

Hi Ben,
We sincerely appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about the experience you've had with our delivery service. We understand the importance of receiving your meals in perfect condition, and we deeply apologise for any inconvenience this situation has caused you.

We're disheartened to learn that the box and meals were mishandled during the delivery process, leading to damage. Please accept our sincere apologies for the inconvenience and frustration this has caused. We take this matter seriously and have addressed it with our third-party courier to ensure that such incidents are minimised in the future. Our aim is to provide a smooth and reliable delivery experience for every customer.

We're relieved to hear that none of the meals inside the damaged box were affected and that you can still enjoy our delicious offerings without any issue. Your satisfaction is of the utmost importance to us, and to address the inconvenience you've faced, we've added a $30 credit to your account. This credit has no expiration date and will be visible in your Meal Planner, ready to be utilised towards your next order.

Your support means a great deal to us, and we truly value the opportunity to serve you. We're committed to continuously improving our services and ensuring that your experience with Soulara is exceptional in every way.

Thank you for bringing this matter to our attention and allowing us the chance to make things right. We're here to assist you in any way we can and look forward to continuing to serve you with our nourishing meals.

Resposta da Soulara

10 de ago. de 2023

Thank you so much for your kind words and for choosing Soulara as your go-to meal solution. We're truly honoured to be part of your journey, and we're delighted to hear that you're enjoying the convenience and deliciousness of our vegan meals.

We're truly sorry to hear about your injury, and we're grateful that Soulara is able to provide you with a wonderful option that fits your needs perfectly. It's heartening to know that our flavourful and fresh meals are making a positive impact on your well-being.

We greatly appreciate your feedback on the quality of our food and the overall experience. Your satisfaction is our ultimate goal, and we're dedicated to continuously refining our food creations and customer service to ensure you receive the best possible experience with each order.

Regarding our packaging, we're excited to share that we've taken special care to ensure your meals arrive in excellent condition. While our meal boxes are designed to keep the contents chilled, we use silver bags and strategically positioned ice blocks to maintain the ideal temperature throughout the delivery journey. This ensures that your meals arrive fresh and ready to be enjoyed.

Once again, thank you for your wonderful review and for giving us the opportunity to serve you. If you have any questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out to us at [email address]. We're here to make your Soulara experience exceptional in every way.

Looking forward to continuing to delight your taste buds and support your journey toward health and wellness.

Resposta da Soulara

1 de ago. de 2023

Thank you for your patience regarding this matter. We sincerely value your feedback and want to address your concerns about our subscription process.

As a weekly meal subscription service, we are well aware that some new customers might face the inconvenience of being charged for their second order on the day their first order is delivered. We apologize for any frustration this may have caused, and we want to assure you that we are actively working on finding a solution to improve the timing of deliveries and billing.

In the meantime, we strive to set clear expectations from the outset and inform customers that they have the option to pause or skip deliveries in their dashboard before the order cutoff day. This empowers our customers to have better control over their subscriptions and ensures that they receive the meals at a time that suits them best.

We have sent you an email regarding your most recent order, and we're confident the solution provided is satisfactory. Once again, we appreciate your understanding and patience as we work to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out to us at support@soulara.com.au or call us at 1800 SOULARA during our business hours. We are here to assist you and make your experience with Soulara a positive one.

Resposta da Soulara

24 de out. de 2023

Thank you for sharing your experience and providing valuable feedback about your recent experience with Soulara. We are truly sorry to hear that your experience hasn't met your expectations, and I appreciate your honest feedback.

We want to address your concerns one by one:

1. Billing Process: We apologise for any confusion regarding the billing process. Our billing system usually charges customers on the same day each week unless you've manually chosen a different delivery day. However, for some subscribers (not all) the time between the billing date for their second order and the delivery of their first is more than 7 days. Right now there is no easy solution, so we explain when you join that this may happen and that customers can pause or skip in their dashboard before their order cutoff day.

2. Taste and Quality: We're sorry to learn that the taste of our meals didn't meet your expectations. We strive to provide a wide variety of flavorful plant-based options, and it's disappointing to hear that you found them to be bland. Our culinary team is always working to improve and innovate our menu, and your feedback will be taken into consideration.

3. Ingredients: We prioritize using wholesome and plant-based ingredients, but we understand that individual preferences can vary. If you have specific dietary requirements or ingredient preferences, please don't hesitate to share them with us. We'll do our best to accommodate your needs.

4. Food Quality: It's unfortunate to hear that you found the food to be of lower quality. Our aim is to provide fresh, high-quality meals, and I'm sorry to hear that your meals didn't meet these standards.

5. **Customer Service**: We are disheartened that your interaction with our customer service left you feeling unsatisfied. Our team is here to assist and resolve issues, not to cause further inconvenience. We apologise for the response you received regarding the surprise charge; it's important to us that all concerns are addressed professionally and respectfully.

Your feedback is invaluable, and we want to assure you that we are actively working to improve our services.

If you'd be willing to give us another opportunity to make things right and provide you with a more positive experience, please reach out to us. We're committed to ensuring that your future experiences with Soulara meet your expectations.

Thank you for considering Soulara, and I hope we can work towards delivering a more satisfying experience in the future.