Soulara Avaliações 

330
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been using Soulara for years now getting meals delivered to work to make up for those lazy nights without meal prepping for the next day. They have great customer service and are very helpful. I... Ver mais

Avaliado com 4 de um total de 5 estrelas

Easy to order, good customer service. I have used Soulara for years now, and have a custom set up with fortnightly delivery. I am a bit of a picky eater so only enjoy about half the menu but it's good... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really tasty dishes, the Thai flavours are spot on delicious and fragrant and the tumeric soup is amazing too. Really good value for money and the customer service is excellent ! Yes first reply is li... Ver mais

Avaliado com 1 de um total de 5 estrelas

Fermenting slop. Disgusting food. The quality has consistently dropped over the last few years. Last order fermented 3 days after delivery. I reached out to customer service and got a generic respons... Ver mais

Detalhes da empresa

  1. Entrega de comida
  2. Fabricante de Alimentos
  3. Produtor de Alimentos
  4. Fornecedor de Produtos Alimentícios

Escrito pela empresa

Delivering meals with a conscience, Soulara is here to guide and inspire you on your plant-based journey – because ‘plant-based’ isn’t a diet, it’s a lifestyle. Become the healthiest version of yourself, all while lightening your environmental footprint.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

330 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(330)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great vegan meals!

Really tasty meals that I look forward to eating each day. Having had a lot of stress with a sick family member it has been so easy just to grab a meal after an exhausting day without having to cook and plan. I’ve tried almost all the meals now and have figured out my favourites! Will definitely keep buying!

27 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A fantastic overall experience!

The meals are delicious, it's easy to select from a wide range of options, and delivery is relatively flexible. It is also very easy to communicate directly with Soulara if any issues arise, and a resolution is usually quickly delivered. It is also a cost effective way to regularly consume healthy meals.

6 de julho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Haven’t had any issues

Haven’t had any issues. Always delivered when they say they will and have received a text message upon delivery. Everything in good condition and with ice packs and insulated to keep cool. Food is delicious

19 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Can't make it stop

Like other reviewers, I decided to give this meal delivery service a go, but found the food bland, overcooked, and boring. So I paused the subscription on the site, but I still kept getting charged and receiving deliveries that I absolutely did not want. I can't seem to get a response from the company through Facebook, their website, email, or SMS. There is no link to cancel my account permanently, only the option to "pause", but they don't actually pause. Presumably if you go away on holiday, rotting food piles up outside your house because they just WON'T STOP. Do not even consider buying from this mob.

3 de junho de 2023
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Erin, We're genuinely sorry to hear about the frustrations you've experienced with Soulara, and appreciate your candid feedback. It's clear that we fell short of your expectations, and I want to address your concerns.

1. Food Quality: We're disappointed to hear that you found our meals bland and overcooked. We're committed to providing flavorful, high-quality plant-based meals, and it's disheartening to learn that we missed the mark for you.

2. **Billing and Subscription Issues**: It's essential that our billing and subscription management systems work seamlessly for our customers. I apologize for the inconvenience you faced due to unwanted charges and deliveries even after pausing your subscription. This is far from the experience we want our customers to have.

3. Communication: We understand that you've made various attempts to contact us through different channels, and it's concerning that you haven't received a response. The lack of response is not a reflection of the service we aim to provide, and we sincerely apologise for the frustration this has caused.

4. Cancellation Process: We hear your concerns about the pausing and cancellation options. We're actively working to improve our user interface and make these processes more user-friendly and intuitive. Your feedback highlights the need for these improvements, and I thank you for bringing it to our attention.

We want to assure you that we are actively addressing these issues and continually working to enhance our services and customer experience. We take your feedback seriously, and it's invaluable to us in our quest to improve.

If you're willing to reconsider using Soulara in the future, we'd like to make things right. Please get in touch with us directly so we can address your specific concerns. We genuinely value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.

Thank you for giving us a chance, and hope we can work towards a better experience for you.

Avaliado com 5 de um total de 5 estrelas

Delicious - Vegan made easy!

Delicious - Vegan made easy!
All the meals I have tried, and it is now almost all of them, are really yummy. The delivery is great and the meals are so easy to heat up. I love that the packaging is recyclable too. Good for you and good for the planet.

31 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Soulara meals are great for postpartum…

Soulara meals are great for postpartum when you need healthy, nutritious meals but don’t have time to cook! They’re tasty, easy and love that they’re fresh rather than frozen. Also really good value for money, compared to other food delivery services.

30 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly rate!

The meals have so much flavour unlike the many others I have tried before. I love that I can pause until I’m ready for my next order with such ease!

16 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delicious meals

Delicious meals, makes life a lot simpler. A huge selection of meals. I have enjoyed most of them, so I can have a rotating variety over 4 weeks of 9 meals before repeats.

29 de maio de 2023
Avaliação não solicitada

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