Soulara Avaliações 

330
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been using Soulara for years now getting meals delivered to work to make up for those lazy nights without meal prepping for the next day. They have great customer service and are very helpful. I... Ver mais

Avaliado com 4 de um total de 5 estrelas

Easy to order, good customer service. I have used Soulara for years now, and have a custom set up with fortnightly delivery. I am a bit of a picky eater so only enjoy about half the menu but it's good... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really tasty dishes, the Thai flavours are spot on delicious and fragrant and the tumeric soup is amazing too. Really good value for money and the customer service is excellent ! Yes first reply is li... Ver mais

Avaliado com 1 de um total de 5 estrelas

Fermenting slop. Disgusting food. The quality has consistently dropped over the last few years. Last order fermented 3 days after delivery. I reached out to customer service and got a generic respons... Ver mais

Detalhes da empresa

  1. Entrega de comida
  2. Fabricante de Alimentos
  3. Produtor de Alimentos
  4. Fornecedor de Produtos Alimentícios

Escrito pela empresa

Delivering meals with a conscience, Soulara is here to guide and inspire you on your plant-based journey – because ‘plant-based’ isn’t a diet, it’s a lifestyle. Become the healthiest version of yourself, all while lightening your environmental footprint.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

330 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(330)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Why cook when you can have food this delicious while keeping your kitchen clean?

Soulara meals are delicious. The serving sizes are just right. I've enjoyed all of them so far. The menu has a great range of nutritious healthy options with lots of vegetables. I love that nutrition information and ingredients are all transparent and easy to access.

Delivery was on time. Since I only ordered 7 meals but the box is quite large, they fell over and food ended up at one end of the containers.

I also wish they had a take back and reuse system for cardboard boxes, icepack and insulation. They could also use more eco friendly insulation (currently foil plastic bubble wrap) in the box and considered reusable food containers, such as the returnr program.

28 de julho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Laura, thanks for taking the time to leave a review about your Soulara experience. We're so glad to hear that you're enjoying our meals and we would love to know what meals you would like to see more of on our menu! email: support@soulara.com.au for any suggestions or feedback you may have.

Avaliado com 1 de um total de 5 estrelas

Dirt in my food

Meals were okay, a lot of them were bland and I had to add garlic powder etc. A couple of them were nice. Portions were small. The main reason that I give one star is because I received the mushroom bourguignon which had fertilizer/dirt in it, a huge lump of it at the bottom of the meal and small dots through it. I had a couple of bites and felt like it tasted like feces and then found that at the bottom. I contacted them and they offered around a $10 discount in my next order and I said I'm never ordering again. They were trying to force me to buy more in order to get tiny compensation for that being in my food. I then felt sick and had a stomach ache for 3 days. Hopefully they wash the mushrooms better now, but I wouldn't risk it again and many of the meals weren't great.

25 de julho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Jen - Were so sorry to hear about this situation, and we would like to investigate this right away. If you don't mind please email support@macros.com.au and attention the email to Elenna, so a member of our senior team can assist you and resolve this.

Avaliado com 5 de um total de 5 estrelas

Soulara is fantastic!

The ordering process is really simple and streamlined. The food options and package options are varied and therefore easy to find options to suit your particular needs. The amount of nutritional information provided and the filter functions are excellent - I haven't found another service that offers the level of filtering that Soulara does. The quality of the food is excellent, as is the taste. We haven't had a bad meal yet. Love that every option is vegan. Packaging and delivery are great, although it would be great to find a more sustainable packaging option. I was worried when I read some of the reviews, but have not experienced a single problem with either Soulara, the food or the delivery.

22 de julho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Kim - Thank you for sharing your awesome review about your Soulara experience, we're so glad to hear you're enjoying our meals and we would love to hear more feedback about which meals in particular you enjoyed the most! As for our packaging our delivery boxes are made from 100% recyclable material, so you can recycle these at home. Or, better yet - reuse them. Our meal containers are recyclable and can be popped in with your plastic recycling, or placed with your general waste to decompose in landfill. Please email support@soulara.com.au if you have any inquiries as we would be more than happy to assist you right away!

Avaliado com 5 de um total de 5 estrelas

Amazing Service

The meals taste good, I love the variety of meals available each week, and their customer service gets back to me promptly! I've already made several orders with Soulara and can see myself using them for the near future.

11 de julho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Thanks for sharing your review Annika, we would love to hear more about what meals you did enjoy!

Avaliado com 5 de um total de 5 estrelas

Soulara has taught me so much about…

Soulara has taught me so much about vegetarian meals and options. Sometimes I struggled with new dishes as we move away from meat to more plant based meals. I really love the flavours of the meals and have also tried some of the extras and juices. Very happy!

10 de julho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Thanks for sharing your review about your Soulara experience, we would love to hear more of your feedback about what meals you did enjoy!

Avaliado com 5 de um total de 5 estrelas

don't know what I used to to do before…

don't know what I used to do before getting soulara meals delivered! honestly - such a blessing and makes life so much easier. xxx

1 de julho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Thank you for your review, we're so glad to hear your enjoying your Soulara meals!

Avaliado com 5 de um total de 5 estrelas

Highly recommend Soulara

The meals I received were fresh, well presented and delicious.
I am impressed with use of spices and fresh tastes
Having the curries separate from the rice is something I love too
I have been vegetarian for many years and I will be ordering many more meals from Soulara
Thank you

28 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Conveient and tasty!

My partner and I are loving Soulara for the connivence of midweek meals. We want highly nutritious meals that are also satisfying and Soulara always delivers!
I'm in my second trimester so it's important that I get all the nutrients I need especially iron and Soulara meals are full of all the good stuff I need right now.
The menu changes frequently also so we never get bored. I'm really enjoying the coconut water and kombucha too...so tasty!

25 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A box of off meals and no refund

Consistently short dated meals that expire in a matter of only a few days. My last order was 9 days late, kept getting rescheduled, ALL TEN MEALS HAD EXPIRED. I am in a battle with customer service to get a refund. Its been a week and nothing.
Never trust a business with no phone number.
They will offer you a credit, don't be fooled, it never comes off your payment. Total scam

16 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Delicious, fresh and healthy

Delicious, fresh and healthy food! I loved it! I will just add more food in a few package, but is awesome and make my life easier and better. Thank you so much

1 de junho de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Cliffe, thank you for the awesome feedback and we hope you continue enjoying meals as we add new meals to the menu!

Avaliado com 5 de um total de 5 estrelas

Soulara are great!

Soulara are a great place to get ready prepared meals from! They deliver their meals fresh NOT frozen. They are all delicious and well prepared with plenty of great ingredients. They are well thought out and have plenty of different options for all tastes and they will meet all your daily nutritional requirements.

The meal planner menu and subsciption options are easy and friendly to use, you can skip weeks and customise the meals to match your life/schedule.

There's definitely a couple of meals I don't enjoy but it's easy enough to leave feedback and they are quite responsive to it.

Deliveries arrive ontime everytime. I've never used a meal subscription service before so I can't compare to others.

29 de maio de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Steve and Vedrana, thank you for this is awesome feedback and we're so glad you're enjoying our service and finding convenience in what we offer!

We hope you continue to enjoy most the meals as we add new ones to menu!

Avaliado com 2 de um total de 5 estrelas

Don’t recommend

I ordered 9 meals and out of them, I didn’t mind two. The rest were not enjoyable at all. The options for different foods is small, with the exact same options coming the following week. I wanted to cancel my order, I emailed Monday at 8:30PM wishing to cancel but was advised I needed have to emailed by 8:00PM for the order to be cancelled.
Wouldn’t recommend.

22 de maio de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Abbie, we appreciate your feedback. While taste is subjective and tastes different to each person, we would like to hear more of your feedback in regards to which meal you didn't enjoy and more of what you would like to see. We will then forward this feeback to the team. Please email this to support@soulara.com.au and attention to Sylvana.

Regarding the subscription, we do stipulate multiple times;upon signup (signup to our meal subscription) and the welcome email and the reminder email (to select your meals before the cutoff).

We hope this information helps and if you have any more questions, we're happy to help.

Avaliado com 5 de um total de 5 estrelas

Amazing!

I have just gotten my first lot of Soulara meals and I have to say every one so far has been so yummy, they are so full of flavour! I will definitely be keeping my subscription for the next few weeks as I am really enjoying the meals, so easy for me to take to work and also to just heat up at the end of a busy day. If you are thinking of trying a plant based diet and not sure where to start I would 100% recommend Soulara!

8 de abril de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Thank you for this aweso,e feedback, Laurem and we're glad you're enjoying our meals! We hope you continue to enjoy the new meals we add to the menu!

Avaliado com 1 de um total de 5 estrelas

I was excited to stay out of the…

I was excited to stay out of the kitchen after my 6 week gut challenge and enjoy the soulara meals. After ordering and paying in advance and then the weekly payment also coming out my food never came. They let me know that the delivery driver simply could not find my apartment. Being over the weekend they offered to deliver my fresh food 4 days later which I was not comfortable with. I was told I could use my ‘store credit’ but only after the following payment had been taken out which by now I was no longer wanting to spend anymore of my money, only use these ‘store credits’. This has been a complete waste of my time and money and the reply’s have been slow enough that they can keep taking my money. Would not recommend.

28 de março de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Kathryn, we appreciate your feedback. We would like to investigate this further, which is why we requested your email address in order to locate your account with us. If you don't mind, please send us the email linked to your account with us at support@soulara.com.au and attention to Sylvana.

we look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Great food, authentic taste, cruelty-free

Great food, authentic taste, almost like from a home kitchen. Initially, I was freaking out a bit coz the packaging reminded me of aeroplane food but it's nothing like that! I switched after two years on vegan food-delivery food and I like this more, as they have a huge variety of meals :O

24 de março de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Thank you for you feedback, Jan and we're glad your part of our family and look forward to your continued patronage!

Avaliado com 5 de um total de 5 estrelas

Very impressed

I am trialling several food deliveries and the Soulara food is delicious and wholesome. But I am most impressed with their (lack of non-recyclable) packaging. My worms are loving their blankets!! The thank you note to the delivery person also did not go unnoticed. It's the little things ... thank you. Worth paying a little bit more. Very impressed

13 de março de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Catherine, welcome to Soulara and we're glad that you're enjoying our meals and services across the board! We hope you continue enjoying our meals as we add new ones to the menu.

Avaliado com 3 de um total de 5 estrelas

Good But Not great Vegan Meal Service

Firstly I’m vegan and I love that these guys are 100% plant based. The meals are delicious and good value though I do have an intolerance to capsicum so I have to take that out wherever possible. They could add new things to the menu a little bit more frequently and I noticed they removed a few things however I am aware of the fact that due to Covid there have been some supply issues so I’m flexible.
I’ve been with Soulara a few months now.
I do have one issue and I have addressed it with them directly a few times now and it’s to do with the delivery service. The boxes that contain my 7 meals for the week are always slightly damaged because the Courier is not careful. I stopped providing feedback but it is annoying. The boxes themselves could be a little bit more sturdy and the feedback has been taken on.
A few times I have noticed that some of the meal boxes themselves are slightly damaged but I’m still able to enjoy the meals. In a few instances I have been credited. Unfortunately this week the box was not even sealed properly so I know that that’s an issue before it got to the Courier and 2 meals were damaged. I can probably still eat them but for the amount I’m paying for a week that’s not okay. They haven’t been very good at getting back to me and I’ve had to chase it up once already. I already supplied photos and details and I’m still waiting for a resolution. If they had actually sealed the box properly the meals would not have gotten damaged!
So that’s why I only gave them 3 stars because they’re good but not very good or excellent because of the couriers and now because of how poorly this weeks delivery was packaged.
Other people might not be as understanding and I definitely think that they need to be more careful with the courier maybe they should put stickers on the box saying fragile contains males like Chefgood does!

25 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All positives

Just received my second delivery. Meals are soooo delicious, fresh and a perfectly filling size. Customer service is speedy. Shame delivery doesn’t come to my suburb yet which is a little inconvenient. I would love to order all year but I think the delivery might become a hassle as I get tired of driving into town to pick it up. Otherwise, if delivery is available to your door, I highly recommend Soulara.

7 de fevereiro de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Samantha, thanks for your awesome feedback -
Please email us your suburb or postcode, what we can do is leave some feedback for our courier team about the demand in the area, so hopefully soon we will be able to service your suburb!

Avaliado com 2 de um total de 5 estrelas

Appalling customer service

Good food, but worst customer service ever. Too often we’ve received the wrong meals, missing items, leaking meals. Customer service is appalling, will never provide a refund, and offers credit after asking 4 times.

21 de janeiro de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Melissa, we appreciate your feedback and would love to have our senior team look into this further for you and go through previous communication with the team.

If you don't mind, please send us the email linked to your account (support@soulara.com.au) and attention to Sylvana.

We look forward to hearing from you soon.

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