Soulara Avaliações 

330
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been using Soulara for years now getting meals delivered to work to make up for those lazy nights without meal prepping for the next day. They have great customer service and are very helpful. I... Ver mais

Avaliado com 4 de um total de 5 estrelas

Easy to order, good customer service. I have used Soulara for years now, and have a custom set up with fortnightly delivery. I am a bit of a picky eater so only enjoy about half the menu but it's good... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really tasty dishes, the Thai flavours are spot on delicious and fragrant and the tumeric soup is amazing too. Really good value for money and the customer service is excellent ! Yes first reply is li... Ver mais

Avaliado com 1 de um total de 5 estrelas

Fermenting slop. Disgusting food. The quality has consistently dropped over the last few years. Last order fermented 3 days after delivery. I reached out to customer service and got a generic respons... Ver mais

Detalhes da empresa

  1. Entrega de comida
  2. Fabricante de Alimentos
  3. Produtor de Alimentos
  4. Fornecedor de Produtos Alimentícios

Escrito pela empresa

Delivering meals with a conscience, Soulara is here to guide and inspire you on your plant-based journey – because ‘plant-based’ isn’t a diet, it’s a lifestyle. Become the healthiest version of yourself, all while lightening your environmental footprint.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

330 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,8

Todas as avaliações

(330)

16 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Highly recommend Soulara

Love Soulara, the meals are delicious and so handy. The only plant-based ready meal service that tastes great, with fresh ingredients and lots of interesting options all the time. I find it so easy not having to think about lunch during the week and knowing i'm still fuelling myself in a healthy way! Highly recommend.

21 de janeiro de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Emily, thank you for this awesome feedback and we're glad you're enjoying our meals!

Avaliado com 1 de um total de 5 estrelas

Delivery issues & poor service.

Endless Delivery issues. Only two delivery days and not once, literally never has the food been sealed in the freezer bag with the ice which is required to keep the food fresh/safe. Multiple occasions the boxes have been broken/falling apart on delivery. Soulara also disclosed my personal details on a bulk email along with many other customers. Email support is poor at best, generic copy/paste style responses which don't address concerns. The food itself was not bad, but when a company treats it's customers so poorly and doesn't follow up issues when they repeatably promise too was the reason I cancelled my subscription. MuscleChef had some delivery issues, but nothing compared to Soulara. A interesting question, is the food actually Vegan as the label says may contain "Milk". I asked and never got a definitive reply.

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Josh, we appreciate your feedback, we have replied back to your email regarding your experience and look forward to your reply.

Thank you.

Avaliado com 1 de um total de 5 estrelas

Terrible meal service

ouldn’t let me cancel prior to the cutoff.
I signed up on 5th December at 11:36am.
It charged my credit even though I didn’t choose the meals.
As I didn’t like their selection (you can’t easily find the meal selection without signing up), I cancelled my subscription at 11:37am.

I thought that was it, as my cutoff to amend my first delivery was on 6th December. So given I cancelled my subscription, I thought I wouldn’t receive anything. And my credit card wasn’t charged.

To my surprise, I received a text on 11th Dec saying my delivery was scheduled for 12th Dec.
I also saw that my credit card ahead been charged on 6th Dec, the day AFTER I cancelled my subscription.

This is a total scam.
I would like my money back.

Anyone reading: use My Muscle Chef instead. Extremely user friendly ordering, suspending, cancelling process. No confusing vague emails and scamming behaviour like Soulara.
Also My Muscle Chef have a phone number to call for help and Enquiries, unlike Soulara

19 de dezembro de 2021
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Good customer service

The food was not my taste but after a call with Sylvana we organised some different meals to replace the ones that didnt suit me. At no cost to myself. Thank you

16 de novembro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Lorraine, thank you for taking my call last week andI'm glad we were able to resolve this together!

Avaliado com 1 de um total de 5 estrelas

These products are full of carcinogenic…

These products are full of carcinogenic chemicals and flavourings. Do not buy them as you are putting your health and life in extreme danger.

14 de novembro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Cheryle, we appreciate your feedback. We don't add any preservatives or additives in our meals, some of our suppliers do. For example, we don't have the means to make our own soy sauce, so we purchase this from an external supplier. This is something we disclose to customers on our website and FAQ. If you have any questions in regards to this, you are more than welcome to email our support and we are happy to answer.

Avaliado com 2 de um total de 5 estrelas

Great food, terrible customer support

The food is great (if extremely undersalted) but their customer service is just atrocious. Every time I have had a problem and reached out to customer service for support, they've just repeated things I already told them over and over again, and never has my problem actually been solved. Being billed on wrong weeks, orders not processed, trying to cancel orders that were supposed to be skipped...just a nightmare. It's almost enough to make me quit being a customer because is it so soul-crushing frustrating to not be able to get the small issues addressed and then just having to do without the food deliver for weeks as a result.

7 de novembro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi TS, we appreciate your feedback and would love an opportunity to look into these issues and provide you with a resolution on all fronts. I will need your email address to locate your account and notes. Would you mind sending a note to support@soulara.com.au? Please attention to Joshua and we will get right on it. Thank you.

Avaliado com 5 de um total de 5 estrelas

Amazing!!

As the title suggests: these meals are bloody amazing. For me, every single one on first try had that, “Omg this is so good!” reaction and I’m glad there’s something like this out there!

6 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Adding veggies is easy with Soulara!

Soulara has a wide range of meals, drinks and snacks to offer! I am so pleased with the meals, as i just feel healthier. I am not a full vegetarian/vegan but I just thought to try Soulara so I can get more vegetables in my diet. Just balancing my daily meals with Soulara as my lunch option has made me feel more energetic and healthier. Definitely will recommend! also the juices and kombuchas are so yummy.

14 de outubro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Sheri, we appreciate your awesome feedback and we're so glad you're enjoying our meals and that they suit your dietary requirements!

Avaliado com 5 de um total de 5 estrelas

I’m not one to leave reviews but I LOVE…

I’m not one to leave reviews but I LOVE soulara . I have been getting them for 10 months now, the food is always delicious and filling. Not your typical microwave meal. So many options and the menu is always changing.
Highly recommend!!

10 de outubro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Keely! We love that you love our meals! We add new meals to the menu and we hope you continue to enjoy the meals and our service across the board!

Avaliado com 1 de um total de 5 estrelas

Terrible service!

A deliver worth $104 never arrived. I was told it was a deliver error and they would refund me as requested. This never happened. After multiple chasing I was told that they would credit my account plus $30 to say sorry. So I put in another order and there was no credit. Have had multiple web chats and emails with empty promises but still no refund. I am incredibly busy with work and kids. Having to constantly chase is exhausting. Have cancelled my account.

1 de outubro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Natalie, we appreciate your feedback and would love to look into this further. If you don't mind, can you please send us the email linked to your account and our senior team will look into prior communication? Please attention the email to Sylvana and she will look into this for you.

We would love the opportunity to turn this experience into a positive one for you.

Avaliado com 5 de um total de 5 estrelas

Absolute lifesaver

Absolute lifesaver! I love my Soulara meals, they're always there for me when I don't have anything to eat or don't have time to cook! I would recommend this to everyone who has a busy schedule and wants to eat healthily! I will say though the meals can go bad pretty quickly if you don't eat them so I would recommend to freeze them! Also the recipes are amazing, so tasty and delicious - I hope to see more variety in the future though!

25 de setembro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Olivia! Thank you for this amazing feedback! We are very glad you're enjoying the meals we have and can't wait to hear more of your feedback as we add new meals to the menu!

Avaliado com 5 de um total de 5 estrelas

Soulara has been a life saver for me…

Soulara has been a life saver for me during busy lockdown work days. I spend less time preparing food which has been great. I used to resort to unhealthy options because I’m so time poor during the day and just didn’t feel like leftovers. Dishes are very tasty and so easy for me to eat less meat which I’ve been trying to do for years. The juices and kombucha are delicious! I love that the kombucha is sugar free. It’s been an all round success for me.

24 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Please read before considering this company

Tl:dr version- Very poor and unprofessional experience. If you are looking for a healthy food option PLEASE consider a proper reputable company that has a phone number to contact and that appreciates its returning and referring customers.

My order had not arrived and I didnt hear from the company. After emailing soulara, because they dont have a contactable, I find out that they had some issue on their end which they ofcourse couldnt be bothered letting me know- even though me and my wife rely on prepared meals for work.

They simply tell me the food will arrive the following day- I bring up my concern that the food has been in transit for over 24 hours and its questionable quality, but am essentially dismissed. Fast forward another 2 days and the food is still not here.

After me having to contact them again, now they say theyve conveniently lost our order.

How frustratingly unprofessional.

The email essentially says they will simply credit my money to next order.
I reply to them that this is not good enough- after many emails im offered $30 credit.

At this point I had decided that I would not like to deal with them again and asked if they could just refund my money and not to worry about the $30 credit- as im obviously not going to need it.

Anyway. Now my refund is being referred to their "senior team" lol- cant wait to see how long and annoying this is going to be...
*For the record, my name is Daniel and I dealt with Gian

3 de setembro de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Daniel, we appreciate the time you've taken to share this experience and we do apologise for the inconvenience caused. We would love to look into this to see how this was resolved, as well as look into prior communication to see how this was handled. If you don't mind, please send (support@soulara.com.au) us the email linked to your account and attention to Sylvana, who is part of the senior team and she will investigate this further.

We look forward to hearing from you soon.

Avaliado com 1 de um total de 5 estrelas

Bad food full of undisclosed preservatives

Received my meals and was reading the listed ingredients on the packaging and found that most of the meals are full of preservative 223, along with food enhancers, colouring which are all not listed on the website which is deceitful as there is no way I would have ordered food if I was aware. Food was disgusting anyways! Left a bad taste in everyone’s mouth, overpriced processed junk. Waste of 155 dollars. Have contacted company to ask why they are lying about ingredients and have received no reply or refund. Shame!!

20 de junho de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Brook, we appreciate the time you've taken to share your feedback. The numbers you see on the ingredients are disclosed on the meal images on our website and also the FAQ. We don't add any preservatives or additives in our meals, some of our suppliers do. For example, we don't have the means to make our own soy sauce, so we purchase this from an external supplier.
I hope this makes sense and if you have any questions, you're welcome to ask at support@soulara.com.au and we are happy to answer.

Avaliado com 3 de um total de 5 estrelas

Be careful…

Be careful if you order your first delivery on a Thursday, my order arrived Thursday afternoon (9 meals + drinks) and you are expected to commit to every single meal again for your next delivery in 6 days time, just 30 hours after first delivery. It is impossible to know if you like more than 2 or 3 meals in that timeframe and unfortunately for me I didn't like 4 of mine to the point I would never order them again so it was an absolute waste of money. More fool you if you wake up after 8am on Saturday (their cut off) to change your order, 6 days before your next delivery date. Soulara's customer service wasn't great when I reached out aroun 10am on Saturday after my first order to ask if I could extend my next delivery until the Sunday rather than the Thursday to have more time to try the meals. A flat out refusal to help and just kept sending me their terms and conditions. A shame they have the monopoly on plant based delivery or I'd go somewhere else just based off of my initial experience.

29 de maio de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Karrienanne,we apologise on the delay in responding and we appreciate your feedback. We would love to have a look at your account and prior communication with the team and how this was handled. If you don't mind, please send us (support@soulara.com.au) the email linked to your account and attention to Sylvana and she will look into this for you.

We look forward to hearing from you.

Avaliado com 5 de um total de 5 estrelas

Soulara... for the busy plant-based

I've been on Soulara for a number of months now and felt that it was worth posting a review after spending a good amount of time with the product.

Initially I went with Soulara on a trial to see how it could help alleviate the number of meals I needed to cook throughout the week. It didn't take much time thereafter for me to be converted into an ongoing customer. I typically order meals to cover my lunches and 1-2 dinners which has been a life saver.

The portions are just right as it leaves enough room for me to supplement with a shake and/or other snacks such as fruit, nuts, seeds.

I particularly like the black fungi udon, soba, supercharged pesto pasta, deva dahl curry and butter chick(pea) curry. Big bonus for offering kombucha packs which is delicious and good for gut-health and microbiome.

There is enough variety so that you can change things up every week and I've noticed new meals coming out pretty often which is fun to try.

All in all, an affordable and worthwhile meal prep and delivery service that makes being plant-based a breeze, especially for those with a busy schedule.

24 de março de 2021
Avaliação não solicitada
logotipo da Soulara

Resposta da Soulara

Hi Daniel, thank you for taking the time out to share your feedback with us! We love that our meals and service and convenient for you and that you're enjoying our meals!

We definitely will continue adding more meals where we can, so that you always have new meals for you to look forward to and hopefully, enjoy.

Avaliado com 5 de um total de 5 estrelas

Soulara is fantastic

Soulara is fantastic. I started to order their meals during the first lockdown period but wouldn't want to stop now. The meals are of very good quality, very healthy and tasty. There is a good variety. I like having the exact description of the ingredients and all the nutritional details, as I have to follow a very strict and unusual diet, so this way I know exactly which meals are suitable for me. I like the flexibility to skip weeks.

19 de fevereiro de 2021
logotipo da Soulara

Resposta da Soulara

Hi Annelise, thank you for sharing this very valuable feedback with us and we're happy that you're enjoying our meals and service :)

Avaliado com 4 de um total de 5 estrelas

Amazing food

I love ordering my meals with soulara! They are super tasty and fresh and have been ordering them for over a year. Very convenient and I love how you can skip some weeks or pause your plan when you need to and so easily. This is the main reason why I wouldn’t change and never tried any other plant based companies. Soulara makes it very easy to order, skip week and pause or cancel subscription.
Only reason why I’m not giving 5 stars is because I’d love if we could still add the drinks without paying extra and substitute for a meal. If there was the option for both that would be amazing. But mostly very happy with the meals and delivery!

18 de fevereiro de 2021
logotipo da Soulara

Resposta da Soulara

Hi Fai, thank you for reaching out and sharing your feedback and thoughts with us! I have forwarded your feedback to the team for consideration :)

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