Sous Chef Avaliações 

I have ordered a couple of times now from sous chef. The experience has been seamless, the quality of the products great. Customer service is exceptional, exactly what you want and expect from a small business. If we want these small businesses who actually care, to survive, we need to support them.

Absolutely brilliant online store. The quality of products is truly outstanding and the prices are very affordable. I am just a 'novice' cook but Sous Chef allows me to elevate my meals to a higher level by adding depth and flavours that I wouldn't even have thought about before.

I ordered an Oyster Knife on Sous Chef on guaranteed next day delivery for some Oysters I had decided to order. Unfortunately what Sous Chef don't tell you is that their age verification system may request further information. In my case the verification link didn't work, meaning the knife wasn't sent. They answer emails until 5pm but still continue to process "next day delivery" orders after this time. I now have Oysters going to waste, and unfortunately Sous Chef don't seem forthcoming in providing a solution. Personally I wouldn't recommend them for time sensitive orders, which kind of is a problem given the goods they sell.

Absolutely faultless service!! Placed my order late on Wednesday evening and it was delivered today! The Murano glasses I ordered are stunning, packaged well and I cannot wait to gift them to my mum for her birthday!

Order 1073720

Update: the customer service very quickly resolved the issue. Thanks

I like the range of their products and I have been a big fan of them. However, ......
I ordered 2 x Pnnetone on 23.01.25 expecting to receive latest on 27.01.25. HOWEVER, although I received e-mail from Souschef saying that my order was dispatched, DPD says 'no parcel received from Souschef' as of 28.01.25. I sent e-mails, BUT no reply from Souschef. SO I phoned them. Eventually, they found that my order has not reached to DPD at all.
Souschef said 'Lost in transit'. Since it is NOT the first time that my orders did not arrived as scheduled, I cannot take the word as it is.
Unfortunately, I cannot help feeling that they start loosing 'service'. It is a pity.....

Placed and paid for order online. Items not in stock. I take issue that money is taken before the stock is checked for availability. This is becoming a common practice, especially in the catering supplies sector.

Subsequent to an apologetic email received from the company and a telephone conversation initiated by the company I have amended my review

The practice of taking money before confirming stock availability damages a company's reputation and cannot be ignored.

However, the company has responded well in addressing this and made a genuine effort to repair the customer relationship

Excellent service from Sous chef. I placed a quite a large order and so had free express delivery. I ordered on a Friday evening and it arrived the following day. Well packaged too. My son is delighted with his present!

Sous Chef is my go-to for any Japanese kitchenware and ingredients. The quality of their products is second to none. Their customer service is also excellent - I experienced an issue with a recent order and within a few hours this had been rectified in a super efficient and friendly manner. I will always recommend them. Thank you!

Very happy with the high level of customer care. Delivery was astoundingly fast … literally overnight. The 4 items I ordered were of the highest quality. I would definitely buy again from Sous Chef. Thank you for all the care taken and best wishes.

I would like to say how much I appreciate Sous Chef’s excellent customer service.There was a mix up over my order and I ended up placing the order twice.There was a very quick and efficient response to this matter and customer service staff followed this up until they were able to clarify fully what had gone wrong.I am completely satisfied with their process of sorting this out for me.

Absolutely refused to reply to emails and online contact form regarding shipment of an order, changed the price charged with no explanation. I had to cancel the purchase via Paypal because they gave me no option or service. STAY AWAY

Great products and great customer service. Sous Chef have a fantastic selection of products that I would find difficult to source locally. In addition, when I had a problem with the delivery of my order (down to DPD and NOT Sous Chef) they went out of their way to make sure I received it in time. I recommend this website and I will shop here again.

I shopped with Sous Chef for the first time this Christmas for a present for my brother. I was disappointed initially that the Ichendorf vinegar bottle was badly scratched. However the Customer Service was absolutely outstanding, no questions asked, massive apologies and a replacement received within 24 hours, you can't beat that for service 👏👏👏

Interesting products for the kitchen and cooking. Super fast delivery and when Evri had delivered with one broken item, this was immediately refunded - excellent customer service. Can’t wait to try everything I’ve bought.

I ordered ramen bowls for a Christmas present and they are perfect. Really lovely quality and very authentic. Unfortunately one of the bowls had cracked during delivery. I contacted customer services about this to ask about how to move forward with a refund/replacement and they immediately send a new bowl. It has been delivered to my house within 20 hours of me sending the initial email! Incredible customer service and will definitely be placing an order again.

Souschef has my favourite brand of Couscous - after the initial nervous first order I felt reassured they were genuine. Im such a sceptic these days!
I have since ordered more and they are super fast at processing the order and the product arrives in good condition. The customer service is spot on - this is a really lovely company to deal with.

Brilliant customer service - they look after customers that’s for sure

My delivery had been damaged in the post and Sous Chef provided me with a replacement of all products without requiring me to send them back. This order was for a Christmas present, so I was concerned about getting the replacements in time, but the order arrived at my door the next day. Correspondence was super fast, professional, and friendly - I look forward to shopping with Sous Chef again.

Excellent olive oil at a fair price and very good after sales service