Sous Chef Avaliações 

Absolutely delighted with my purchase! The quality of the items is brilliant, and the prices are fantastic value for money. The customer service team was incredibly helpful and friendly, which made the whole experience a pleasure. I can't recommend them enough!

Regularly use souschef, always a great selection of ingredients. I recently ordered and unfortunately Evri lost my parcel. Within an a couple of hours of emailing souschef after talking with Evri they had reordered my original order with tracked DPD delivery as well to make sure it's delivered. Top service all around. Thankyou

I placed my order, which I got an email saying was dispatched. Delivery company almost simultaneously said they are expecting it. No change for several days. Contacted Souschef who responded 48 hours later, and was told delivery company want a further 48 hours to determine if it is lost. Surely if they can't say where it is it is 'lost'??

So after 96 hours delay they say they'll send out a replacement on overnight delivery. I'm sure in that time I could order with a major on-line retailer and get it delivered.

Why should the customer be expected to 'suck it up' because of their choice of incompetent delivery partner?

Total lack of customer focus - very disappointed they were recommended by a celebrity chef at a workshop. Have to question the ethics here.

What a lovely customer service! I bought a set for Father's Day, and when it arrived, one of the products had leaked, and another had a ripped label. Contact customer service and in less than 5 minutes, had a response with a replacement product! I will definitely be back to buy more. It's even more comforting when you buy something and you know the team will be there to help you if something goes wrong! Can't thank them enough for making Father's Day so special!

Great customer service. Unfortunately our parcel went missing and Sous Chef quickly addressed the problem sending a new parcel via a different delivery service. Thank you!

Excellent service, even when things don’t go to plan, from a delivery point of view, so out of their control. DPD didn’t deliver, Sous Chef sorted, what’s not to like! I can’t fault this company! They also have amazing produce that you cannot get without a lot of internet pain! Thank you!

Premium ingredients and utensils selected off an easy to use website. Immediate dispatch (I received my box the next day by DPD). Very well packaged. The people behind the company inspire confidence and have an ethical attitude.
That was my first purchase and definitely won't be the last.

Extremely helpful staff. Thanks Gracie. You have my confidence.

I received the clay pot, straight away the box looked too small for the size of the pot. It was advertised as 22cm but the company did not specify this included the handle but even taking that into consideration it was still smaller by 2cm. I sent the item back as instructed but they did not say that a reduction in the refund will minus the postage fee. All in all it cost me over £9 for nothing. Will not be using them again.

I like the variety of things in the shop. Also great price and fast response.

A very pleasant shopping experience.

The price was a lot cheaper than the major online retailing site. The item was packed with care in a very sturdy bomb proof box. DPD shipping was available but to keep the costs down I choose the cheaper Evri option. It all worked out fine (Top tip - once you receive the initial email from Evri - take advantage of the 'View your delivery options' and get it sent to a local drop off point e.g. Post Office) This worked fine for me.

Top marks. Very impressed with the whole shopping experience / service. Thank you.

I’ve been ordering from sous chef for a few years (I have a serious plate addiction that I need to control ha) I also order food items. They are always quick to deliver you are kept well informed and on the last couple of occasions I have had a broken item. They respond so quickly and they actually care that it is resolved to your satisfaction. Broken bowl - no bother - replacement delivered within 15 hours! They are top notch and I buy from them with confidence every time.

You can often judge a company by how they react when things go wrong. I recently ordered from Sous Chef unaware that they used Evri for deliveries. When the order was confirmed and I realised, I explained that Evri never deliver to my home. They make countless excuses but unlike all other courier services and the daily post, they never manage to get orders to us. Sous Chef did their best to monitor and urge Evri to deliver, despite which Evri failed yet again. So Sous Chef immediately dispatched our order using DPD and we received it the next day. Well done Sous Chef for caring, trying, and resolving our delivery problem!

Bought vegan caviar or cavi-art from sous chef. It's absolutely lovely. On my second order and would definitely recommend.

Very slight delay with ordering (courier’s fault) and Gracie organised an expedited delivery as it was for a birthday. Hugely appreciated!

Really beautiful pieces, great quality and incredible customer service, cant believe how quickly my order arrived!

My dream online foodie heaven. Souschef have it just right. The quality of the products are exceptional. I have ordered many times, and have yet to be disappointed. The packaging is also great - I have ordered everything from crisps, to glass jars, to pottery, and there hasn't been even a hint of damage to a single item. But most of all - Souschef provide the most exceptional customer service. They are up there with the best.

For any potential customers, my only advice would be to avoid the free Evri shipping and pay for DPD. Its worth it to avoid the curse of Evri! In the meantime I hope Souschef never change - and I recommend their free tutorials and online courses - absolutely invaluable insights in to improving your kitchen prowess!

I have been speaking with Lucy from Souschef recently, and found out a lot more about this UK business.

They do not just stock the celebrated designer group D&G [Dolce e Gabanna]. And Souschef does not only stock food, I am told they are big in cooking aids and equipment. Yesterday I spent some unwarranted relaxation exploring Souschef extensive website.

Their minimum spend is not, and that should be corrected, £10 for a slice of cake. They also stock chocolate. This last is important. Some British retailers have joined Tony's Chocolonely industry-led initiative Sustainability Supply Chain, such as Waitrose, claiming to be the first amongst British owned retailers.

M&S do not stock Tony's, Tesco and Germ Aldi do. And several such as M&S and Waitrose own brand every-day chocolate bars obtain their cocoa based products from the Rainforest Alliance. Tony started trying to eradicate modern-day slavery, children working on cocoa farms in Africa and elsewhere.
It all comes down to price of the product.

Unlike the US now, trying to eradicate three centuries of free-trade by Trumpturdtariffs, free trade encourages anti-trust competition.

I noticed on that Souschef stocks Tony's. Mostly milk chocolate, and so does Tesco. Except it is priced £4.50 at the former, and £3.50 at Tesco, same as at Waitrose, and Ocado.

It is clear that antitrust legislation supports an industry led initiative, that across the board provides support for the disadvantaged and the vulnerable. Advanced capitalism fed by governments such as UK and the US are not democracies they are absolutist.

Typical, GB on AI artificial intelligence powered British company illiterate in basic English.
No one answers phones when potential customers call. Robotised recorded message is inaudible.

The consumer/customer, the little person down the street in England is devoid of any rights. Governments of any colour support big business, any business, to grow the economy. OBR figures don't look good on it. Inflation, greedflation, shrinkflation, profiteering, corruption, fraud are the order of the day.

Evri the courier dropped a parcel in my 'Wood store' aka car port earlier today without the use of door bell to announce their trespass on my policies.

Evri does not have a humanised customer service contact phone number either. And accepts parcels for delivery from an anonymous sender. Quite easily a nasty attempt at fraud.

According to the box the parcel originated from souschef.co.uk without noting a sender. Sent anonymously. The box is light, its weight quoted as 0 gr, and it will probably have cost an arm and a leg to pay for, and deliver a cardboard box devoid of content. How splendidly bizzare and posh. You can't buy anything from souschef.co.uk under c£30.00 GBP, except a 100 gr panettone around £10 GBP for a slice. Not an outlet that I could afford to patronise.

The thing is, since there is no sender, it is most likely this is the new Ponzi scheme on the block to rival "whiskey barrel" scam.

Evri won't help you either. No customer service contact number to contact another AI automated digitised robotised enterprise our Chancellor is so keen on to prevent tax evasion.
English artisan meanwhile excels in tax evasion, in my county all the workmen hide before HMRC by disappearing off the face of the earth down badger sets, that is if they are not sailing in the Bahamas.

Edited 31/03/25

Cited from a 'thank you' email to my kind in-laws who sent me this early Easter gift from souschef.co.uk:
"The parcel, once we opened the box, turned out very well packed, and enclosed much information about the wonderful contents.

In the parcel to my surprise was the most beautiful cake box I have ever seen. It is very large, oval in shape, metal enamelled in white and blue. In fact quite similar to my treasured old large round cake box, and a somewhat smaller biscuit box. Except this one has a much nicer pattern recalling arts and crafts. Had it not been so generously gifted to me I would not have believed that such boxes are still produced.

When opened it revealed the interior that is gilded to contain, I should say house, a gorgeous scrumptious Colomba Pasquale - Easter Dove-shaped cake. We did cut it, and sampled the delicious confection to everyone’s acclaim. It is fragrant, very light, and packed with almonds, candied citrus peal, and crunchy vanilla sugar pearls.
And very moreish, but we behaved, and saved most of it for Easter. It is beautifully packed and the parcel contains a very superior Dolce & Gabbana carrier bag in the same pattern as the cake box.

I will, off course, have to edit and correct my review - the only item missing and lacking was the sender seen on the outside, that would have been reassuring."

Outstanding experience with sous chef! Excellent customer service and top-quality products. Thank you so much for your exceptional service and attention to detail