Ordering easy Payment easy Order response good No update on delivery Initially said by 12/16/24 Tracking no info other that Preparing Nowhere to call no place to email Not quite happy w... Ver mais
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Veja o que dizem as avaliações
Such a variety of tees, hats, sweatshirts, etc. to choose from. Had a difficult time trying to choose between such an expanse of men's, women's and kids items. Made my holiday buying spree enjoyable,... Ver mais
A empresa respondeu
The various wordings on your sweatshirts and other items are very clever, and I am happy to have found gifts for two adult sons. My disappointment is that I couldn't use the New10 code because of the... Ver mais
A empresa respondeu
I placed an order on December 08, 2024. I had a question about the order and e-mailed the company (the e-mail address for customer service) about it and I never received a reply. Makes me wonder if th... Ver mais
3,8
Muito Bom
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Shipping costs
Never showed me how much shipping would cost.
27 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear customer
We are sorry for the inconvenience. Regarding the shipping cost, there are detailed instructions on the navigation page of our website, and there will be corresponding payment details when you place an order. You can check the shipping cost in these places. We will pay attention to this issue and optimize our website. Thank you for taking the time to give us feedback. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
It was easy to navigate the website
It was easy to navigate the website. Had to use the search bar to find what I wanted, but did. 1st time ordering, so I hope the product is good quality
26 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Not happy
Placed order and mistakenly duplicated two sweatshirts. Emailed to cancel the two extras and no response. Looks like extras were shipped but cannot track package.
6 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
We are sorry for the inconvenience. We wanted to check your order but we could not find the order information under your name. Could you please let us know your order number or contact our customer service again at service@southfaces.com to check your order? We are sorry for the inconvenience again and we will solve your problem as soon as possible.
The Southfaces Team
UNENDING VARIETY OF COOL ITEMS
Such a variety of tees, hats, sweatshirts, etc. to choose from. Had a difficult time trying to choose between such an expanse of men's, women's and kids items. Made my holiday buying spree enjoyable, as well as manageable price-wise. Many thanks for your catalogue of great wearables.
26 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you very much for your feedback We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Once again southface failed
Once again southface failed. The address they want u to send back the product is in Asia somewhere, address is a mile long. Won't let me return to Chicago address it came from. This company is not to be trusted. They're all talk and no help and sweatshirt was made out of some cheap thin material. Not sweatshirt fabric at all. Do not recommend this company at all. Sizing is also wrong and they blame the purchaser for incorrect info. I ordered xl and it's more like a medium. The sleeves are about 4 inches short. Not happy at all. Lost $45
21 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
We are sorry to hear that you had a bad shopping experience. We understand your feelings and want to check your order, but we can't find the relevant order information. Could you please kindly tell us your order number or contact our customer service at service@southfaces.com? We have a size guide on the product details page, so customers can find the right size more quickly. Regarding the material problem you mentioned, can you send a photo to our customer service? This way we can better investigate this issue. Sorry again for giving you a bad shopping experience.
The Southfaces Team
Simple order process and easy check out…
Simple order process and easy check out , will rate product when I receive it thinking of ordering an another one.
26 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and hope you could receive your order soon!
The Southfaces Team
It was easy to order but my item appears to be lost.
*update*
Today I received confirmation from the recipient of my order. Once the item was shipped and went on to the United Postal Service, there wasn’t any information provided by the UPS which left me concerned. The recipient loves the gift! Perfect fit.
It was easy to order. However, I still haven’t received a shipping date which makes me wonder if this really is a legitimate site.
Edit to add….
My status says it has shipped. However, there isn’t any more information available. I am close to canceling my order with my credit card company. I’ve sent an email but haven’t received a response.
Can you help me?
19 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We found your order was shipped, hope you could receive your order soon. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Wrong color
I really like the hoodie I ordered for my husband, however it is NOT the color I ordered. I would really like to get the correct color!!
16 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
We are sorry to hear that you had a bad shopping experience. We understand your feelings and want to check your order, but we can't find the relevant order information. Could you please kindly tell us your order number or contact our customer service service@southfaces.com? Then we can better help you solve the problem. We are still sorry for giving you a bad shopping experience.
The Southfaces Team
Loved everything
Loved everything, it was hard to choose!! Can’t wait for my son in law to open his gifts!!
25 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback, we are glad to hear that you like our products. We have many new high-quality products and hope that you can find your favorite one. Your satisfaction is very important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and look forward to hearing that your son-in-law likes this gift!
The Southfaces Team
Fun Shirts
The website is very easy to navigate. The choices are great. The size chart is a huge help. I like the personalization option.
The prices are decent. Shipping is too much, but hopefully the product will be worth it.
25 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We are glad to hear that you found the size chart helpful. You will receive a more suitable product after placing an order after viewing the size chart on the detail page. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and hope you could receive your order ASAP and love it!
The Southfaces Team
Very hard to return an item, even if they were wrong
I ordered a few items, one being a sweatshirt size S. The items finally arrived and the sweatshirt was labeled S, but was huge, more like a XL. I contacted Southfaces, and was basically told it was my fault that they have their sizes on website (only S,M,L,XL appear) but if I want to return it, I have to pay for shipping and told me it was expensive, and they would send the correct size (which the sweatshirt shows) But if I wanted something else in return, they would give me a discount? And the return address is unbelievably long. Never will use again!!
22 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear customer
We are sorry to hear that you had a bad shopping experience. Regarding the size issue, we have a size guide on the homepage of each product for customers to check and choose the right size. If you can't find it, could you please kindly contact our customer service again at service@southfaces.com to help you check your suitable size? You can also ask customer service about discounts after you know the right size, and we will try our best to give you a perfect solution. We hope to continue to provide you with quality service in the future!
The Southfaces Team
I liked the look of this sweatshirt and…
I liked the look of this sweatshirt and thought it would make a great gift for my son.
25 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you like the look of our product. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and look forward to hearing that your son enjoyed this gift!
The Southfaces Team
Love the merchandise
Love the sweatshirts and the sayings on them. My husband will love it!
25 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you enjoyed our sweatshirts and the motto on it. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future and hope that your husband will enjoy our product!
The Southfaces Team
Wrong Order
I ordered an XL in Blue and got the wrong order. When I try to send an email to the site I was provided and it is returned as unable to send. How can I return this wrong order? Here is my order number Order No. SFSJNN18836
22 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
We are sorry for the bad shopping experience. We did not find your order according to your name. Could you please contact our customer service again at service@southfaces.com? Or could you tell us your order number? Then we can help you check your order information and help you better. We apologize for the inconvenience.
The Southfaces Team
Choices, chouces, choices!❤️
So many to choose from! Loved the variety! I could truly fit at least 10 hats/shirts to 10 different people! This time I bought for my 3 sons! I wonder who I will buy for next? 😊
24 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback. We are very happy to hear that you like our products and feel that our products are diverse and can give different gifts to recipients. We are still designing more interesting and optional products. We hope you can find your favorite products on our website next time. We look forward to serving you next time.
The Southfaces Team
I ordered 3 shirts in early November
I ordered 3 shirts in early November. I still have not received them but was charged!!!
12 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback. We are sorry for the bad shopping experience. We want to check your order but don't have your information. Can you give us your order number for verification? Or please contact our customer service at service@southfaces.com and check your order status. We hope you can receive your order as soon as possible. We apologize for the inconvenience.
The Southfaces Team
Easy to use .Thanks from someone who is…
Easy to use .Thanks from someone who is challenged by technology.
24 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
Looking forward to receiving the items…
Looking forward to receiving the items I purchased!
23 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback, we have reviewed your order and your order is now being made. We will make and ship your order as soon as possible. We hope you will receive your order soon and like the product you purchased. We look forward to serving you next time.
The Southfaces Team
Website is easily to navigate through…
Website is easy to navigate through orders are processed and shipped in a timely fashion, quality is great
7 de novembro de 2024
Avaliação não solicitada
Resposta de southfaces.com
Dear Customer
Thank you for your feedback! We are happy to hear that you found our ordering process very easy and give us positive feedback on order processing, timely delivery and good product quality. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team
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