South West Water Avaliações 

I would give zero if possible. Awful service. Useless agents unable to respond to basic questions. Insane charges for a disgustingly poor offering.

Live on an old farm. Surrounding fields sold off and water connections to troughs cut and plugged. New neighbour asked for a new metered supply. SWW installed saying they had connected to the main. They hadn’t. They connected to an old supply which
was connected to my meter. My bills increased by over 500%, my neighbour had 20 horses. Long story short- SWW said problem was mine as neighbour had connected unlawfully to my supply ( remember SWW connected and metered the supply) would not accept liability. The senior complaints person Ms A Bond did not understand the situation, refused to accept responsibility and now refuses to reply to my protestations. A total disgrace. The stress this caused my wife and I over 10 months - SWW aka Ms Bond could not care less. No one is accountable.

after going on holiday I missed my last months bill from SWWater. this was followed by a reminder which I paid on line the day that I returned. 10 days later I received a final demand THREATENING RECOVERY ACTION IF I DIDNT PAY UP. Needless to say I contacted SWW's Customer service ( in the phillipines). The operator who answered was totally incomprehensible, couldnt offer any explanation as to why SWW is sending out unjustified threatening letters to customers--She did however manage to log a formal complaint on my behalf-- but I am am not confident that will go anywhere.
In the 5 years that I have had the misfortune of residing in SWW's supply area I have found them to be the most untrustworthy and dishonest company that I have ever done business with. Leaving aside that they routinely pollute our rivers and beaches and even on one occasion not too long ago poisoned its own customers in Brixham with Cryptosporidium contamination.
Customer No.60311952 01

What the actual???

How can you increase my bill by nearly £50? Nothings changed. I’m still working all the hours God sends so not here to use the foul tasting warm, TCP smelling tap water you have the audacity to call water then supply and charge for.

Waste water £82. Is that for all the rainfall we’ve not had since May?

Oh hang on is it the charge for raw sewage that you’ve pumped into the sea?

Absolutely disgusting. The sooner all utility companies are taken back - without paying your debts - the better.

Absolutley astounded by this ridiculous company.
Just had an email from them telling me that I have been 'opted into paperless billing' to help save the environment by using less paper?
South West water want to start fixing their leaking infrastructure and stop pouring their effluent into the sea.
Don't patronise me by using the "we must reach net zero" rubbish.
If you cared about that you would fix your mess.
Sort your own business out.

Had letter saying starting work 17th August in front of our drive never turned up. Come home from work one day and there doing it 3 weeks later.
After they completed the work they washed all the mud down our drive and blocked the drain.
They have turned around and said it’s not their responsibility as it’s considered private drainage. Not happy

Ariana you are Appauling!
Spoke to this advisor at customer service for her to tell me none of my details were registwred on the system so she couldnt give me my customer number after giving her the detials they would have asked for over the phone she still refused. I had called up and got what i needed from someone else, when asking her for a reveiw link she then told me this. Persuming so i wouldnt leave a reveiw absolutly shocking. Staff need sorting.

If I could leave a 0 star i would. Called 3 times explained the situation .im a single person and there charging me 320 litres away appentley when I live on my own. This Company is an absolute joke trying to sort it out is like banging my head against the brick wall absolute disgusting behaviour

Words can’t describe how much I despise this company, they have no clear process, it take hours upon hours of time that people don’t have to sort any issues, only to be greeted, in the main, buy customer service agents that are ill-mannered and simply just rude. Not only this, they say they will do something and don’t follow through leading to even more unnecessary phone calls and time wasted on the phone. Their online services are terrible with very little you can actually do online with half of the functions resulting in absolutely nothing.

Absolutely bloody useless forgot my password trying to log into my account keep sending me what's up messages that may not absolutely bloody nothing all I want to do is see if I am incredible not it's not rocket science very unhappy

Unpleasant company

The Issue - very low water pressure, preventing hot water flowing to the taps and preventing the shower from heating up.

The Diagnosis - A South West Water (SWW) engineer, Jordan, confirmed that the main water supply to the property has excellent pressure and the issue must be internal. After sending photos to Jordan of the pipework behind the kitchen sink, he could see a hidden Pressure Reducing Valve (PRV). I was advised that it may have failed or is set too low and would need replacing.

The Solution - My plumber (who failed to spot the problem on a previous visit!!) cut a hole in the back panel of the sink cabinet and installed a new PRV.

Hot water is restored!

Thanks Jordan for your time and full explanation! (SWW - Specail bonus for Jordan?)

Just wanted to say a big Thank you to Steve who deals with waste water. He came to our house in Plymouth PL3 after we thought the drain may have been blocked outside our property. The actual problem was with the sleeve we recently had put in. It had failed and Steve explained what had happened and showed me the problem and was able to unblock it. He then cleaned up the whole area and sprayed disinfectant. He went above and beyond and we really appreciate it. He was friendly and professional. I just wanted to send a shout out to him as he was a diamond!

No one answering the telephone. I'm 45th in the queue, for 2 hours. The website doesn't recognise my log in. The WhatsApp page says "You are being transferred now. You will be connected to the next available advisor". No adviser available.
There is NO water supply, hasn't been for almost 12 hours. No attempt to deliver bottled water. Nothing. Terrible company. Terrible service.

2 water leaks in rackenford road tiverton both poaring water down the drain 1 for over 2 weeks now the other 4 days ,weve all been put on a hosepipe ban ,why are they not repairing leaks ,there like a bunch of idiots ok for them to waste water

I phoned to say we had moved, 5 times I repeated my new house name as the customer assistant kept getting it wrong. I logged into my account to see that I had a neighbours property on my account I phoned to get it changed was told it was done but all that happened was the charge to me was removed.

I have reported a leak on our street for the last three months South staff water have been out there saying it's a council problem as it's waste water . The council came out and said it's clean drinking water and it's up to south staffs to sort out saying it's so staffs water so I've called them out again and there refusing to come out because they said it's the council's problem and so are the council saying the same.
it's now got green algae all under it it's a lot bigger it's actually on our car park and we are having to walk in it every time we park our cars
Also people after walk across the car park to get to the top and bottom of our street
To say that south staff water is saying we have got a water shortage but are refusing to sort leaks out but are going to put our bill up is beyond the joke .
It's absolutely disgusting and disgraceful how we are being treated

Their score tells you everything you need to know.

37 years. That's how long since they built a reservoir.

110 Million. How many litres they waste a day to leaks.

Paying huge dividends to shareholders, massive salaries to inept execs, and meanwhile the customers bill goes up as the service goes down.

In any other universe this would be fraud and people would be in prison.

I am totally disgusted with this so called water company.
They are scamming as many people as they can, thus company is owned by foreign corporations not British. They say they read my meter on 5th Aug 2026 supposed to be visual, I took it the same days, thier reading was 4cu meters higher than mine.
I try to keep my water usage as low as possible, bath every 2nd week, just a strip wash every other times, only do washing every 2nd week after changing clothes. Now I have had to like so many others collect the water from the sink bowl and bath tub when used to take out and put on the gardens.
This is absolutely ridiculous, it is 2026, people would be better putting a bore hole in their back garden with either a stirrup pump or small electric pump.
My water consumption was either 1,2 or maximum 3 cu meters per month so for the 3 months would be very low, they have said now I have used 11 cu meters.
I know some people may say that is not bad, for me it is very bad because of living on a very low fixed income.
But it is only people earning £4,500 and under can get all these credits.
If the SWW can give one of their employees £270,000 + £85,000+ £2,8 million in wages and severance pay, this in my mind is stupidity, but then again all these types of companies and government offices there is no one thst has been held accountable.

This company or should I say mob are ridiculous, thieving, I can't say what I really think! They will try and rob you at every moment they think they can, cancel your direct debit then a few months later try to make you pay more than you actually owe. Instal a water meter, tell you that you are using half the average person and trying to charge you more. As an individual that can't even bathe in the sea because of the shit in the water I find it abhorrent that there CEO gets any bonus at all. I'd recommend you pay as you feel the worth of your supply or pay nothing. That's what I've done and I feel they are lucky to get that. Mobsters at best, thanks Maggie, you helped destroy this country.