South West Water Avaliações 

Email informing about hosepipe ban that started on 8th August wasn't sent by South West Water until 11th August. I'm not disputing the need for the ban (that's a different argument about their priorities), but how are they this useless that they can't even inform us about it until 3 days after it had started?

We have just a hosepipe ban put on us. Meanwhile SW water had water pouring out of a leak on the A379 Honiton road near Fordmore farm. There has been little activity there for 10 days. Temporary traffic lights causing traffic delays. Yet still there with very little happening - One wonders if they put a leak ban on themselves. Maybe their staff are out busy checking if people are ignoring the hosepipe ban!! I do appreciate we have a drought, but if a company does put restricitions on their customers they at least should make an effort to fix the wasteful leaks quickly. It is rather rubbing ones nose in it. I did speak to the complaints department and had a rather dismissive talk to someone there - a waste of time!

South west water are the lowest of the low in terms of a company. The continuously criminally pollute the sea and waterways, without any care of fixing the issues. They're found guilty or doing this several times and obviously don't care. Now they're introducing a hosepipe ban however they won't fix serious leaks in their infrastructure that lose us so much water every hour. It's a totally make everyone else do the work while they rake in the money situation.

On a hot Sunday, after the shops had closed and no water had been available due to a burst water main, which has failed 5 times in the last 5 years, this is the advice they gave 2 60 year olds.

"To get drinking water as quickly as possible, you may wish to purchase bottled water from a local shop or order it through a delivery service such as Deliveroo, Uber Eats, or a supermarket delivery service.
Please keep your receipt, as you may be able to claim reimbursement or reasonable bottled water costs incurred as a result of the supply interruption.
I apologise for the inconvenience caused and appreciate your patience while we work to restore your water supply. 😊"

Great that they think this is funny in some way!

My situation didn’t change but my bill went from £8 a month (yes before government help was removed) carried on climbing up to £84 a month.. called them out couldn’t understand the reading themselves, but no leak found , they make it impossible to understand and basically we have no choice but to pay it .. its so corrupt im not the first to report this happening.. something needs to happen soon

Recent enquiries regarding help as per water leak allowance. Months of being passed pillar to post and talked to as if I was lucky to get any help. Yet again being transferred to a call centre in another universe. Condescending dialogue with an operative telling me " it's just the way it is". .......to the point of where they had heard the same complaint time and time again. Pennon Group, you are shameless........but keep paying the shareholders. GREED!

Absolutely atrocious company to deal with. The customer service is appalling and no one calls you back despite promises to do so. Engineers don’t turn up. My complaint has not been acknowledged that I sent on the 22nd June. The most incompetent company I have ever dealt with. Two people have promised me call backs today and as usual no one has! This company doesnt even deserve 1 star😡

Rip off
Harassment of vulnerable adult with cancer
Extortionate prices
SSW in the last few years have become abusive to members of public.
Financial abuse

if i could give them 0 stars i would , terrible company to deal with , highest prices in the uk, and the amount of times you cant use your local beach because of sewage is disgusting

Use less they don't care !!

I have had an issue since April and I have rung them at least 3 times about it
Happy to take your money .....Good at that one

Despite already being on a water meter, South West Water recently insisted on installing a smart water meter, leaving my front pathway looking an absolute mess. Meanwhile, their charges have increased by 60% in one year for the same usage while they continue to pour raw sewage into the seas and rivers in my county. I no longer take my dog to Long Rock beach because of the frequency of SAS reports of sewage dumps. Now I understand why it's dog friendly all year round... so South West Water can blame dog faeces for people getting ill as they've done before when a child died at Dawlish due to raw human faeces on the beach. They also blame run off from farms. All rubbish! Every time they get fined, they put our water bills up to cover their costs. Absolute criminals!

I would give SWW zero stars if it was possible.

They took my property off mains drainage on their system and no one seems to know why this was done. I spent hours and hours on the phone to them, being promised calls back and my case being escalated with nothing whatsoever being done. That took over a month for them to sort out.

They then generated a bill which was wrong and I’m now in another cycle with them of being promised that it’s being corrected, told to wait 24 hours and the system will be updated and again, nothing has happened. This has been going on for 3 weeks. It feels like I’ve spoken to SWW more than my family at this point.

I am honestly at a loss how to deal with a company that is this incompetent.

My water annual bill is almost the same as my electric bill forecast. Electric £670 p.a Water £570. 2025 May water metered £29.50 May 2026 now £48. How can this be justified. The mission statement recently sent to me read what they hoped to achieve this coming year. Surely they should be achieving this now. Absolutely disgusted

Wow. If you look in the dictionary under the word incompetent, I’m sure you will see the south-west Water logo. I’ve written a few reviews on here about companies, some good some bad. But south West Water take the biscuit.
I went online and logged into my account, after one of my neighbours informed me that the address on their account was incorrect. And indeed it was the same with my own, the address on the account is completely different to where I actually live. Now, I have rung them a number of times and when I try to explain what the problem is, they don’t seem to have a clue what I’m talking about, whilst talking to one woman and I think she was actually in India and not in United Kingdom, she asked me “ so when did you move then?” she didn’t seem to understand that I hadn’t moved just the address on my account was wrong. Now, it turns out the entire street where I live have all got the wrong addresses on their accounts and Southwest Water seemed to be unable or unwilling and I’m not sure which is correct to do anything about it. We have no escalated this problem to talking to our local MP and Exeter City counsellors, which is the district I live in. I have read the reviews about Southwest Water on here, so I can also confirm they are a nightmare to deal with.

The mains pipe that links to my property started leaking heavily and was reported 25th then 26th May. Its been almost 2 weeks and still not fixed, I've been told repeatedly someone will come and fix it but this hasn't happened. I was told someone would come today and they didnt. Im losing water pressure and lots of water is being wasted and south west water dont seem to think its important. Today I was told via south west waters facebook messenger to call south west water to find out what's going on! That's completely crazy, im already speaking to them so why cant they find out what's happening and resolve it. I have a child so this needs fixing asap!

I've had so many terrible experiences with South West Water I barely know where to start. The latest one was around their online and support services which went something like this:
- I get an email telling me to go to my online account to view and pay my bill.
- I click the link, only to find that the customer account area of their website is broken
- I try once a day for a few days, but it never works, so how am I meant to pay my bill?
- I decide to message them on Whatsapp to ask what I should do. I try messaging them only to find that i'm stuck in a loop with an AI bot that doesn't seem to recognise anything I ask.
- I finally resort to sending an email to politely ask how I'm meant to view and pay my bill, if their website is broken and their preferred contact channel (Whatsapp) doesn't work either?
- I receive an automated reply stating that due to high email volume, they might get back to me within a week.
- It's a week later and I've still not had a reply. Presumably at some point I will start getting legal letters telling me they will take me to court if I don't pay a bill that I can't even view.

South West Water are an embarrassment. Any other company would soon go out of business with customer support like this. Sadly they are a monopoly provider and therefore however bad their customer service, their shareholders keep on raking in the money, whilst their customers suffer high prices and terrible service.

I live with my elderly mother who receives pension credit I myself am extremely unwell having cancer and multiple other health problems. we received our last bill which I think was around £960 pounds which I have just finished paying only to receive a new estimated bill of £1604.68 estimated the meter is in such a position its impossible to read. To be honest this whole scenario has impacted my mental health severely. Last time I was promised a call back to find out if the meter readings were correct which never materialised and now faced with this extortionate bill I survive on universal credit which is hard enough but facing this now seems virtually impossible

I reported a leak in Kingsway Plympton Plymouthwith water running out of their cover on the pavement and it was running across the road . The man on the phone said they would have someone there in the afternoon . I went by a week later and it was still running across the road.
I cannot find a complaint area on their web site to tell them .

If I could give 0 stars then I would.

SWW is one of the UK's worst performing water companies. It charges some of the highest rates in the UK.

About two years ago, Torbay and the town of Brixham saw water contaminated resulting in residents not being able to use the water. On the back of this the then Chief of the company, gave herself a large pay rise and has since stepped down from her post with a huge pay off!

Our beaches have pollution poured in to the sea from SWW. Exmouth alone has had to have no swimming notices put up to warn folk not to swim in the seas due to pollution levels being so high.

If I knew it would work I'd start a petition to get my fellow Devonians to stop paying their water bills. SWW ain't going to turn off water to millions of folk who don't pay. It would then wake this poor excuse for a water company up to how bad they are.

They along with many utilities companies in the UK are making huge profits. Pockets are being fattened by those who run these companies whilst hard working Joe bloggs struggles to make ends meat in this world of price increases.

SWW = Rotten, bad performing, money grabbing, environment damaging company!

We had notice from sw water recently that we were using far more water than normal, up to a recent bill of £5k! They thankfully have halted this, to investigate. I should point out this property is our holiday home and we were there last in December 2025, so water usage would have been impossible. Our meter is in the road, not attached to the property. We arranged for an engineer to visit on Monday 18th May (9.30-1pm) and they didn’t turn up. We had to leave at 2 pm to get home to Stafforshire. We called them 3 times to chase the engineer. There are NO leaks in our property and we have carried out tap tests - video and results available. We then whatsapoed them tonight and suggested we book an appointment with an engineer!!. I’m appalled frankly by the level of service.what on earth is the matter with this company…???