South West Water Avaliações 

I feel compiled to write this Review. An elderly friend of mine, in her 90’s with a Polperro address, had Simon come to read her Meter this morning. My friend had concerns over her last Bill and asked Simon to come in and speak with her about. Simon was absolutely amazing with this lady. He spent time to answer her queries and reassure her over her worries and was very calm and patient. Simon is an exemplary member of your Team

Imagine telling your customer to get in contact with you and then when they do (Using the whatsapp function that is convenient for them as they work all effing day) you then choose to ignore them and then send them a threatening letter because you havent heard from them cause you're choosing to actively ignore them on the chat function you provide

I wonder why the eff not hmmm? Dog awful company that needs to be shut down. Cares more about its share holders than anything else and whose staff all need a morality check for working for such a company.

We had a blocked toilet that our plumber couldn't fix. It was Friday. I called South West Water. Very helpful and a visit was arranged for Saturday (today). About 9.15 the engineer arrived. Very polite. Within 30 minutes he had unblocked the sewer and also a small fatball he found which came from the kitchen waste. Five stars for South West Water.

Daylight robbery. My rates increased about 30% in April, and I used about 10% water in the last 6 months, so that obviously means a 100% Direct debit increase!????

Diabolical company! Where to start really?!... Not only do they hold the monopoly for water service here in Cornwall, they are robbing the regions households with unfair and extraodinarily high prices, especially the service and sewerage charge (rain water and roadside burst mains overflow, that goes down the outside drain in the gutteral road area) paying for literal rainwater to wash away 🤦‍♂️ On top of that they never send out the meter reader twice a year as we are told, mine was last read apparently 14 months ago and I've been hit with a disgustingly high bill since having to rummage around in the dirt and locate a reading on their behalf (yet again). They dump 💩 in the beaches constantly at an unrivaled recent rate and give obscene amounts of annual bonuses to top of the chain slackers, by overcharging and downright fabricating numbers out of thin air, they can ransom their customers with because they have no competitor! I am appaled by how fast this company have gone downhill in recent years. No humanitarian respect in that place at all anymore.

As with a lot of people on here. I too have had direct debit increased by more than double. The payments will make me pay 3 times the amount the bill is. However they won't allow me to decrease their extortionate direct debit. Customer service is non-existent. Absolutely abysmal.

How did it come to this? Blame the extractive venture capital system we live in for our daily essentials such as power and water. (oh and the Tories for political choices for the few, not the many.) The lot behind Southwest Water, aka Pennon, are a particularly rank version of this. Given the push to hold them to account for tidying up our waste going into our shared recreational waterways, their reptilian response is to weasel out and try and bully customers into being held responsible. I really do not know how theirleadership sleep at night. I suppose their fat cat pay takes the edge off their soul destroying guilt. Sorry for the rant. Beware the Pennon!

I have been waiting over an hour on the chatline to talk to an advisor reference my monthly payments having doubled from £78 to £122 and the usage figures being incorrect.
We are two pensioners and are unable to pay this amount, we have had water saving devices fitted and three water butts for the garden, we never use the hose, yet according to our latest bill we have used 70,000 litres of water which in no way matches our smart meter reading,
The waiting times to talk to an advisor is totally unacceptable , in the end I gave up.

I spent an hour on their website providing all information requested with regard to a house move and it still would not accept the info & provide me with a final bill. A total waste of time. The positive & efficient experience I had with Octopus for final bills for gas and electricity & setting the account up again at the new house proves that its totally possible to do it efficiently. I know I will have to sit on hold tomorrow for ages until I get to speak with someone who can hopefully sort this out. Moving house is not unusual, SW Water - up your game!

This company fails on so many fronts, they are now charging customers extra for their failures.
My bill from1st November even though we are careful with our water uses.
From £32 to £60 a month is disgusting. Why should we pay for their failures.
I will not be paying

Just awful, awful company. Almost impossible to contact. Hours waiting on the phone, what would happen if you had a genuine water emergency goodness knows

What a joke and con this company is!!!! High rates , zero customer care, nothing but problems, asbestos in old pipe work in cornwall so southwest water cant or wont dig up to replace , yet they attempt to hide this fact from its customers , health and safty of customers and the environment is out
the window and constant leeks not fixed or huge disturbances during preplanned works carried out yet not priorly informing residents which is a basic duty of care in law. Hours waiting to try to speak to SSW helpline and advisors seem un trained to handle calls if you manage to get any answer atall! Complaints in writting ignored, think Cornwall should be outraged and refuse to be forced to pay high rates for such poor services .

Put my bill up by a huge amount of money for this year and for no apparent reason. The water quality is very poor and I have to filter it a lot to make it drinkable. I wrote a letter of complaint which eventually got answered by a phone call which was a complete waste of time as they simply don’t care about customers in my opinion. If their pointless phone calls to upset customers are what we’re all spending our extra money on then it simply adds insult to injury. If there was an alternative to south west water then I would take it in a heartbeat…. And if there was a chance to leave a zero star review that would work too

Increased my bill by 300% no reason, no warning, no correspondence , just took money from bank, called them can’t give a reason for increase

I live in a block of 8 one bedroom flats I am a pensioner my water bill a month £48 . A couple at number 2 pay £28 a month one on benefits at number 5 pays £30 a month number 3 pays £30 a month. I ring south west water and they say become I got no mortgage I can’t get help . I using the average water for one bed so why am I paying more than anyone else. They would not compare mine with the rest . What a rip off

South West Water mended the leak in our lane within about a month of being told. It took half a day with the minimum disruption.

I have an ongoing problem with a leaking mains pipe that then flows onto my property. It has been fixed many times (usually quite swiftly), but then bursts again after a few months. They have refused to replace the pipe. This time the response has been very poor and the flow of water continues after 10 days - I estimate around 350,000 litres so far - down the drain. The online and whatsapp customer service contacts are useless and largely don't respond for many hours/days. Despite this they then send automated messages for feedback of how well they have done. Many of the people are really helpful, but the system and response is poor.

I was just on the phone to sww and at the end of the conversation, a completely civil one the telephone receptionist called me a twisted pervert for some reason? Hmm

Been holding on their 'emergency' line for 22 minutes now and still waiting. It doesn't fill you with confidence.

We received a bill which stated we had used 35 more cubic meters of water than indeed we had. The amount of grime and dirt obscuring the face of the meter that can build up in only 13 days since the meter was allegedly read is quite incredible! To be fair May did spend a long time sorting out the issue. I await to see whether the bill has actually been amended correctly.
When I asked whether the compensation for the gross mistake (charging me over £150 more than they should have done) would be forthcoming, she didn't reply but just kept apologising for the inconvenience. I suspect she spends most of her time doing that so she has plenty of practice! It seems South West Water doesn't do goodwill.
Thanks to privatisation, we are lumbered with a company which puts too much emphasis on making profit and insufficient time on serving the needs of the public. It is a great pity they have no competition.