Sparesbox Avaliações 7.729

Impossible to contact, terrible company
Received our order and was missing an item. Tried to call, they have an automatic message saying they won't answer the phone due to covid, let that sink in.

Have tried for days to get a response via email, nothing. Used their enquiry form on their website, nothing. Messaged via Facebook, again no response.

I have no choice now but to contact the ACCC and file an official complaint.

Avoid this company at all costs.

WOW where do I start, maybe I should stick to what they did well, they took my money, everything else could not be worse if you tried, lying about shipments and tracking numbers, I get the impression they will not be open much longer.

Having attempted to deal with Sparesbox previously I was under no illusion about what was likely but prepared to give them another chance. I contacted Sparesbox to establish if they actually had stock and if not to get an ETA for an order in item. Answer - no stock but 3-5 days to dispatch. Actual 12 July - 27 July. The part was then dispatched with Couriers Please who are well known for crap service and substandard delivery times. They lost the parcel and it took another week to get to me - 2 August. This was the second chance there won't be another. If you find their price attractive then you need to think about how long you are willing to wait because it can be up to 8 weeks or longer because despite what they claim at order time they rarely have stock. I don't think they are dropshipping, I know they are and liars to boot. Order at your peril.

I will never deal with this company again. They do not care about customers, Noah in Returns must be very busy with complaints. Should have purchased from China or Amazon it would have been here quicker.
I want to support local business but when the drop the ball this is very hard.

Very slow dispatch
No communication re dispatch or tracking
Poor experience

Shows amazing discounts and sales, then shows everything as out of stock. No toggles for in stock or backorder products.
Designed to pull you in and settle for less

Hi. Similar to last few reviews. Ordered Eibach springs for my Merc on the 22/5. Haven't received order and hasn't dispatched yet. Left 5 emails, rang the number that doesn't exist, no response. I need my springs by11th July at the latest. This is my last resort hoping someone might see this and respond. Very poor customer service. Have used before but not again.

Items wernt in stock, week later still havnt been sent
Support is auto reply bot...
Spend your $ elsewhere

Worst communication ever! They lost an order or mine and then are apparently replacing the order which they said would be sent by a certain date and now that it’s last that date they are ignoring me and can not get ahold of them. And when you call their number they say they aren’t using their phones due to Covid, Covid is a very poor excuse. Stay away from them.

Terrible Service, Terrible communication.
Item in stock to be delivered in 7 days.
7 days after the order email to say due to high demand we are now out of stock.
I can understand the supply of any part or product has its delays but don't show stock if you don't have it. If you're a drop shipper inform the customer. These guys don't have anything in stock, if you don't want to be mucked around, buy elsewhere.

Ordered 5 coils for my ford, tracking does not work, so they turned up at a random time. Fitting them and realized they sent me 4 correct and one random Audi part. Contacted them via support, 2 days later still no answer, phone number doesn't work and live chat offline. So what am I supposed to do now? buy the 5th coil from somewhere else? from feedback below sounds like that's my best option and steer clear from using this company ever again.

Update 21st June,
well finally got an email back, new coil dispatched and sent the old one back, not a great overall experience and a lot of stuffing around over a 2 week period to sort.

In future be nice if their quality control could do a quick check that they are sending the right part (in this case 4 right 1 wrong - same part), and would be nice to ring a number for service that works, and please fix your online support, I think we have got past the old Covid as an excuse to be uncontactable now. Have used this company a lot in the past, after this they are now my last resort, hopefully you can pickup your game. gone from a 1 star to a 3 as they sorted my issue in the end.

I never leave reviews but this has not been a great experience at all From Sparesbox

Items on sale unavailable - it is a month since placing Order Website said 3-5 day delivery,
Emailed Tracking Links don’t work,
Order status in account is not up to date - Emails said its shipped, account says ready for shipment
3-5+ day email response time from support at sparesbox - auto response says High Volume of inquires (probably people asking where there stuff is)
No Phone number
Very unhappy customer

Horrible business, ordered two new front shocks and one came with heaps of rust on the strut and the other with damage.

DO NOT SHOP HERE!!!!!

edit: they are going to send new shocks with express shipping and an extra $100 compensation for lost time

If you need your parts in a timely manner i would recommend going elsewhere. They do not list if the part is in stock but will happily take your money then give you no estimate on how long it will be once you follow up.

My order still not delivered after two weeks. No response to any email's query and there is not phone number. Is this company still exist or i have been scammed ?

Order a fuel pump that was in stock.

10 days with nothing, no updates, no communication, and NO PARTS.

PLEASE NEVER USE THIS COMPANY.

Write to them to ask what's going on, and BAM... no response.

All good other than a set of brake pads were incorrectly described on their website. I applaud the fact that once I contacted the company online I was refunded immediately. Can't ask for a better correction of an error than that.

Purchased parts on 16 February. Have emailed numerous timeswith no outcome. As cannot get a phone number for the business, very poor communication and how do you run a business like . Disgraceful.

Supposedly picked up by courier on 6th April - tracking number invalid according to courier - sparesbox never responding to numerous emails.

Been 8 days since i ordered still hasnt been dispatched.
Its motor oil and a filter ffs.
Live and learn...never use sparesbox...if their part of the future of online shopping experiences god help us