I was blown away by the support received after hours from this business to get my product delivered as a matter of urgency due to travel and needing to take the product with me. A big shout out for th... Ver mais
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Veja o que dizem as avaliações
This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Ver mais
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Ver mais
A empresa respondeu
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Ver mais
Detalhes da empresa
Escrito pela empresa
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Informações de contato
97 Great South Road, Greenlane, 1051, Auckland, Nova Zelândia
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4,7
Excelente
3 mil avaliações
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Outstanding customer service
I was blown away by the support received after hours from this business to get my product delivered as a matter of urgency due to travel and needing to take the product with me. A big shout out for the amazing customer service. I would certainly order from Spa Store again and cannot recommend them highly enough.
17 de julho de 2026
Avaliação não solicitada
Simple process to get a well fitting…
Simple process to get a well fitting spa cover to replace my water logged one! I appreciated the follow up calls to make sure everything was spot on the first time.
18 de maio de 2026
“Great customer service
“Great customer service. Marge was friendly, helpful, and made the whole process easy.” However Mainfrieght New Plymouth could have been more on to it with updates/package status texts!
19 de abril de 2026
Very Happy Customer
This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they have exceeded my expectations many times. Marge is a star and her advice and product knowledge is second to none. Cannot thank you enough Marge. Would wholeheartedly recommend this company. Just fab.
17 de abril de 2026
Britney
Britney, at The Tower Junction branch of Spa World in Christchurch was super helpful. She had the answers and advice I needed to replace a UV lamp in my Vortex spa.
17 de abril de 2026
SpaStore is trustworthy
SpaStore is trustworthy. Staff is communicative and supportive.
20 de março de 2026
very helpful phone person
18 de março de 2026
Amazing Customer Service
Marge customer service is above and beyond. Amazing customer service and competitive price. She make sure that the customer is satisfied!!
18 de março de 2026
I purchased an item on 3 Feb 26
I purchased an item on 3 Feb 26, received email that a picture of the item was needed. Sent this same photo three times. Still no response or item sent. Spoke with a rude customer representative on 20 March 26. After speaking with him I was informed that the item I requested was obsolete and they were waiting on a response from me which I never received. However, when speaking to the representative he got upset! When asked to speak with a supervisor he refused and just refunded my money. I've worked in customer service for over 10 years and what I know for a fact, when a customer asks to speak with a supervisor that should happen. When you call a company and all calls are recorded for training purposes and both sides of the conversation is heard. That way the whole conversation is heard in the fullest! What I received from this company poor customer service!
Angela Bray
20 de março de 2026
Avaliação não solicitada
With regards to the spa cover I ordered…
With regards to the spa cover I ordered there was no communication with the customer that the courier rarely delivers in our area. I had to chase this up and customer should be advised of this, which made it frustrating.
20 de janeiro de 2026
Great service
The website was user friendly, the products well priced, shipping was affordable and the product was delivered quickly. Can't ask for better than that.
20 de janeiro de 2026
As always nice easy and quick
20 de janeiro de 2026
The ordering process was easy and the…
The ordering process was easy and the order was received quickly
20 de dezembro de 2025
Good fit
I ordered a new spa cover in October It took a while to delivery ( 2 months ),but the fit was very good.
18 de dezembro de 2025
Avaliação não solicitada
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