Spa World Avaliações 7.907

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

15yrs after purchasing our first spa (Vortex Spectrum which we’ve used nearly daily and loved!) from Charlie Xuereb at Warner’s Bay, we found ourselves upgrading and Charlie has again outdone himself... Ver mais

Avaliado com 5 de um total de 5 estrelas

We brought our spa here even though we live southern NSW and continue to purchase our supplies here

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Trent from Spa World was fabulous!!! His knowledge of the spas is extensive- he kindly explained differences in products, sales, how to maintain, and since purchase he’s answered multiple questions to... Ver mais

Avaliado com 5 de um total de 5 estrelas

There isn’t a star rating high enough to give for the EXCELLENT customer service from Michael - the sales consultant at Tank, pool and spar world, Launceston. His customer service was very profession... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de banheiras de hidromassagem

Informação fornecida por fontes externas variadas

Welcome to Spa World. You probably know us as Australasia’s leader in spas, swim spas and saunas. Little wonder, as we have been selling spas in Australasia since 1985. Why do so many people trust us to help them find the perfect spa, swim spa or sauna? It is because we offer: • the most passionate, knowledgeable customer centric consultants in the industry • the widest range of spas and swim spas in the Southern Hemisphere • a dedicated, 7 days a week, English first customer care centre • National, dedicated service technician network • an online consumable and parts store that provides high quality & economical parts. But do not take our word for it. Read our TrustPilot reviews to see what verified customers say about us.

Relaxing your world is our vision.

Escrito pela empresa

We have been Australasia trusted spa retailer since 1985.
Since 1985 we have learned a thing or two about what it takes to build a great spa. We also know that you, our customer, is what allows us to continue our pursuit of perfection.

The Spa World Guarantee

We Guarantee:

Absolute relaxing and attentive customer service from the time you contact us. Relax, we will not compromise on the quality of your spa and if something should ever go wrong we will be there to help you just like we have been for the last 30 years.

Informações de contato


4,6

Excelente

O TrustScore é 4.5 de um total de 5

8 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Do your home work on council and…

Do your home work on council and Sydney water approval requirements before you give this company a deposit they will deceive you ,take your money then leave you high and dry. They have no morals at all .

23 de janeiro de 2023
Avaliação não solicitada
logotipo da Spa World

Resposta da Spa World

Hello, Sarah, Thank you for taking the time to share your feedback.
We're sorry to hear that you feel deceived, and we understand that the council requirements for your swim spa were higher than expected. However, we would like to clarify that these requirements are beyond our control as they are set by the council.

We want to assure you that Spa World takes customer satisfaction seriously, and we always strive to provide the best possible service. In light of the situation, we not only refunded your full deposit but also offered additional compensation as a goodwill gesture.

We really tried to make it work for you and it is a shame that we couldn't make it work within your budget

Thank you for choosing Spa World.

Avaliado com 5 de um total de 5 estrelas

Bundaberg spa world

Just had our Gemini Avante spa delivered once I’ve installed it, Jon from Spa World Bundaberg came out and helped set up he gave a full detailed description of how to operate it and how to test and add chemicals. It was a pleasure to deal with Jon from start to finish, now to sit back and enjoy the spa.

15 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jacuzzi J-375

Personally, I prefer a genuine no nonsense approach, Michael from Spa World provided us with that experience, right from our first enquiries through the ordering & delivery process everything went as stipulated.
His follow up has also been remarkable, genuine phone calls over the next 6 months just checking that all was going okay.

4 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely happy with the service and…

Extremely happy with the service and installation supplied by Spa World Glenorchy, their knowledge and experience in providing the product, equipment and installation process was second to none.
The actual installation process using a truck equipped with a hiab crane for installation went extremely smooth with no issues even though it was a tight squeeze to get it in. The crew from Spa World did an excellent job. Setting up the heat pump for the spa was also completed in a timely manner. And most of all the wife is very happy with the outcome.

18 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thankyou Charlie X at Spa World Newcastle

We purchased a Jacuzzi spa from Charlie Xuereb at Spa World Newcastle. We found Charlie extremely helpful and his knowledge of the spa products amazing.
We are pretty sure we have spent the most time in the store checking out spas than any other customer :-). Charlie was patient and answered all our many questions.
We needed to confirm some things for preparing for our spa prior to delivery (i.e. electrical, spacing, foundations etc). We reached out to Charlie on a multiple occasions calling him and each time we called Charie he either took the call immediately or called back answering our questions putting our minds at ease.
We highly recommend Chalie X and Spa World Newcastle.

29 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great friendly service with great group of guys that go above and beyond.Very helpful and professional in there filled of employment cheers guys thanks for the great service you supply 👌

20 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A pleasant experience

We were thinking to get either a spa or a swim spa, so we visit the spa world, Fred Kalache as sales consultant is very professional, knowledgeable and enthusiastic, with his help we believe we choosed the perfect one that suit our needs, the whole process is smooth and delighted.

20 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Steve Whyte Salesman. Excellent experience.

We bought a Vortex spa From Spa world Mile end. We dealt with Steve Whyte who was absolutely fabulous from the start to the end. His Knowledge on the product was second to none. We have recommended him to some of our friends who are in the market for a spa. Even after the purchase I contacted Steve about water treatment and he was only too happy to help. Couldn't recommend Steve and Spa world enough. My family love it.

10 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SpaWorld Marsden Park - Amazing so helpful

Just wanted to say a huge thanks to spaworld (especially Elaine at Marsden Park) for our great experience in our swimspa purchase and installation. When you’re worried of spending a large sum of money, concerned of council approvals and the installation process.
They provided all the information and partners to make the process super easy.
I honestly was concerned of how I’ve heard of other companies leaving you high and dry and not even deliver what you ordered. I would contact spaworld asking for some advice and it was quickly responded to.
After the order they provided regular updates on build & shipping progress and also checking on our landscaping progress to ensure it all lines up for the delivery.
I'm beyond happy for the service I received especially from Elaine she’s amazing and would highly recommend to anyone.

20 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great advice and sales manner

Fred was very helpful, answering all our questions and making sure we thought about aspects we could have to deal with. This helped us know we would have to resolve a leveling issue first. As a result we couldn't purchase, but again Fred was able to help resolve this with a solution to manage the delay. This helped us progress a decision and commit to purchase.

6 de maio de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I can highly recommend Spa World for…

I can highly recommend Spa World for all your spa needs, Theo our sales person has been fantastic, always happy to answer any question (and I had quite a few) and made me feel at ease with everything. The concierge staff could do with a little more training and communication for those who know nothing and require answers, but if they don't have these your sales rep (like Theo) can always help. Looking forward to many days/nights in our new spa thanks to all who helped us reach this point.

27 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank You Spa World Newcastle

A big thank you to Craig Fairbairn from Spa World Newcastle for his assistance in the purchase of our Vortex Swim Spa. He was very professional, courteous and helpful. If we had any questions, he would get back to us almost immediately. We are very happy with our Spa. Thank you Craig for your very professional service

20 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Lillian at Gregory Hills

We could not have asked for a better service than with Lillian at Spa World-Gregory Hills. When we first walked in Lily had welcomed us with her friendly nature and smile. She had a wealth of knowledge and experience and knew exactly what we were after, Lily assisted us in choosing a great spa to suit our family of 6 and a price well within our budget.
We walked away with the Titanium Avante 10 adult spa and cannot wait for it to be delivered and installed.
Thank you so much Lily, not only have you brought excitement to our family but will create a beautiful ambiance to our home.

19 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New Spa

We went to Spa World Marsden Park NSW just to have a look and ended up buying a VortexTitanium Advante Spa. Elaine answered all our questions (which we had quite a lot) and was totally helpful in all aspects of our purchase. On the day our Spa arrived Elaine help us via the phone with setting the Spa. Cannot thank Elaine enough for all her help. Our new Spa is great and are more than happy with it.

19 de março de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Doris from Spa World is an amazing…

Doris from Spa World is an amazing sales consultant. From the initial meeting in store and helping me select a spa. To the update’s through the order process and then communication near delivery, Doris has been very attentive and a lovely lady to have delt with.

12 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought spa store chemical from spa…

I bought spa store chemical from spa online store it includes all the important chemicals that I needed and the quality is very superior. I would love to buy product from here in future also.

6 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer service by Theo K

Excellent Customer service by Theo Katzourakis
Theo made our Spa purchase journey very easy. We had been to few shops before meeting Theo and came back more confused than before. Theo explained the various models and helped us choose the model that suited our family. I would highly recommend Spa World and specially Theo K.

24 de junho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never buy a spa from Spa World!

Never ever buy a spa from Spa World!! We purchased a spa in 2021. Would give 0 stars. It was on order for a year and finally delivered in August 2022. The spa arrived damaged. A forklift had gone through the spa panels. The spa covers were also damaged. We have raised it countless times, by phone and emails, and the problem has not been resolved 8 months later! The company never initiates contact and have been terrible to deal with. Buyer beware!

5 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Doris is exeptional in her sales

Doris is such a wonderful sales consultant to deal with at Spa World's Braybrook Store. Doris went above and beyond to assist us with our Jacuzzi purchase all the way from our initial visit to our purchase then the delivery and then the handover with Ananda who was very professional. Her knowledge and communication both in person and by phone was exceptional and was able to answer all our questions. I would highly recommend Doris to my family, friends and beyond who are looking at getting a Spa or a Jacuzzi.

10 de fevereiro de 2023
Avaliação não solicitada

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