Spectrum Insurance Services Avaliações 708

Resposta da Spectrum Insurance Services

Há 14 horas

Thank you for taking the time to leave your review, Anand.

We are really pleased to hear about the positive experience you had with Lois. Providing clear communication, taking ownership, and resolving issues as quickly as possible are all things we strive for, so it is fantastic to hear Lois was able to support you and help get matters resolved with the affiliated garage promptly.

Your feedback will be shared with Lois.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 2 dias

Hi Cora Lea,

Thank you so much for your lovely feedback.

We’re delighted to hear that Nabeela has been able to support you over the past 3 years and provide clear explanations of your policy whenever needed. Delivering helpful and understandable service is extremely important to us, and it’s wonderful to know Nabella has made such a positive impression.

We truly appreciate your continued loyalty and are very pleased to hear you’ll be choosing another policy with us for your new car.

Your kind comments will be passed on to Nabeela personally she’ll be thrilled to read them.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 2 dias

Hi,

Thank you for taking the time to leave your feedback.

We’re really pleased to hear that Linzi was able to assist you efficiently and make the claims process as smooth as possible. We understand how frustrating it can be when repairs are difficult to arrange, so we’re glad we could work with the main dealership to help get the issue resolved for you.

Your comments regarding Linzi’s helpful and friendly service will be passed on to her personally she’ll really appreciate the recognition.

Thank you again for sharing your experience and for choosing Spectrum.

Kind regards,

Claire

Resposta da Spectrum Insurance Services

Há 2 dias

Hi Meg,

Thank you so much for taking the time to leave this feedback. We’re really pleased to hear that Emily was able to support you so well and provide the patience, understanding, and problem-solving you needed throughout your experience.

It’s especially lovely to hear how kindly she handled both yourself and your mother we know these situations can sometimes be stressful, and Emily will be genuinely touched by your comments. We’ll make sure your feedback is passed on to her personally.

And we have to say, “hope her pillow is cold on both sides” may be one of the best compliments we’ve ever seen.

Thank you again for your honest feedback and for recognising Emily’s efforts it’s very much appreciated.

Kind regards,

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for taking the time to update your review. We’re really pleased to hear that Andrew was able to assist and help resolve the concerns you experienced.

We appreciate your patience whilst the matter was being reviewed, and it’s great to hear that the issue was handled quickly and efficiently. Your feedback will be shared with Andrew and the wider team.

Thank you again for your comments and for giving us the opportunity to put things right.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for taking the time to leave such lovely feedback. We’re delighted to hear that Emily provided you with such a positive experience.

We always like to celebrate our team when they go above and beyond for our customers, and it’s fantastic to hear that Emily’s professionalism, patience, and willingness to help made such a difference during what can often be a stressful situation. Providing clear communication and supportive service is incredibly important to us, so your comments will mean a great deal to her and the wider team.

Thank you again for your kind words and for choosing Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that your claim was handled smoothly and that the repairs to your vehicle were able to be authorised quickly to help minimise disruption for you.

It’s great to hear that Linzi was able to step in, liaise directly with the repairer, and keep the process moving for you. We always like to celebrate our team when they go above and beyond for our customers, and your comments regarding Linzi’s proactive support and communication will be shared with her and the wider team.

We also appreciate your honest feedback regarding our telephone wait times. At peak periods our lines can become particularly busy, but we are continually reviewing our service levels and callback options to improve the customer experience wherever possible.

Thank you again for your recommendation and for choosing Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for taking the time to share your experience with us. We’re so pleased to hear that Emily was able to assist you quickly and efficiently and make the claims process straightforward for you.

Delivering clear, professional, and responsive customer service is something we work incredibly hard on, so it’s wonderful to hear that Emily made such a positive impression. We love recognising and celebrating our team when they go above and beyond for our customers, and your kind comments will certainly be shared with her and the wider department.

Thank you again for your recommendation and for placing your trust in Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience with us and that our professionalism, attention to detail, and customer-focused approach stood out throughout your journey with Spectrum.

Our teams work incredibly hard to deliver the highest possible standard of service, so it’s always rewarding to receive such positive comments from our customers. We love celebrating the efforts of our colleagues when they help create experiences like yours, and your feedback will be shared across the business.

Thank you again for your recommendation and for choosing Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for taking the time to leave your review. We’re delighted to hear that Nabeela provided you with first-class customer service and took the time to explain everything clearly and in a way that was easy to understand.

Our Sales Team work incredibly hard to ensure customers feel informed and supported from the very beginning, so it’s fantastic to hear that Nabeela’s friendly and professional approach made such a positive impression. We love recognising our colleagues when they go above and beyond for our customers, and your lovely feedback will certainly be shared with her.

Thank you again for your feedback and for choosing Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for taking the time to leave your feedback. We’re really pleased to hear that Emily was able to support you and help move things forward when communication from the garage had slowed down.

We understand how important regular updates are during the claims and repair process, so it’s great to hear that Emily kept things progressing and helped ensure the issue was resolved without unnecessary delay. We always enjoy recognising our team when they provide proactive and supportive service, and your comments will certainly be shared with her.

Thank you again for your kind words and for choosing Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

Há 4 dias

Thank you for your lovely feedback. We’re delighted to hear that you received brilliant service from our team.

Providing a smooth and supportive experience for our customers is extremely important to us, so it’s always wonderful to receive such positive comments. We love recognising the hard work our colleagues put in every day, and your feedback is greatly appreciated.

Thank you again for choosing Spectrum.

Kind regards
Claire

Resposta da Spectrum Insurance Services

13 de mai. de 2026

Thank you for taking the time to leave your review.

We are delighted to hear about the excellent service you received from Lois. It is fantastic to know that she was able to go above and beyond to assist you and ensure everything was resolved by the end of the call.

Providing clear, supportive, and efficient service is something we pride ourselves on, and your feedback will mean a great deal to Lois and the wider team.

Thank you again for your kind comments and for choosing Spectrum Insurance Services.

Kind regards

Claire

Resposta da Spectrum Insurance Services

13 de mai. de 2026

Thank you for taking the time to leave your review.

We are really pleased to hear that your claim process went smoothly from start to finish and that Jake was able to assist you throughout the process. We know how important it is to make claims as straightforward and stress-free as possible, so it is great to hear this reflected in your experience.

We will ensure your kind comments are passed on to Jake and the wider team.

Thank you again for your feedback and for choosing the Motorpoint warranty administered by Spectrum Insurance Services.

Kind regards

Claire

Resposta da Spectrum Insurance Services

13 de mai. de 2026

Thank you, Stephen, for taking the time to leave your review. We really appreciate feedback.

We are pleased to hear that, once your claim was established, you found the process straightforward and the team helpful throughout. We also appreciate your patience regarding telephone waiting times and communication delays from some repairers. We know this can sometimes be frustrating, and we are continually working to improve both our response times and the overall customer journey.

It is especially appreciated to hear your comments regarding your experiences with warranty companies over the years. Feedback like this means a great deal to the team.

Thank you again for your support and for choosing Spectrum.

Kind regards

Claire

Resposta da Spectrum Insurance Services

13 de mai. de 2026

Thank you for your feedback. We are sorry to hear you have been disappointed with the claims process.

Having reviewed your claim, we can confirm the claim has not been declined. We initially received an invoice relating to a replacement battery, however batteries are excluded under the warranty terms and conditions. We then requested an estimate relating to the reported headlamp malfunction and rear axle level sensor fault in order to progress the assessment of the claim.

In order to establish whether the failed components are covered under the warranty, we do require the exact cause of failure (XCOF) together with supporting evidence from the repairing garage. This allows us to ensure the claim is assessed fairly, accurately and in line with the warranty terms and conditions.

Under the warranty process, the repairing garage is required to provide the exact fault and relevant supporting information before repairs can be authorised, and the claim administrator reserves the right to request further evidence or inspect the vehicle where required.

We appreciate this may feel frustrating, however these steps are part of the standard claims assessment process and are not intended to avoid valid claims.

Thank you again for taking the time to leave your feedback.

Kind regards

Claire

Resposta da Spectrum Insurance Services

7 de mai. de 2026

Thank you for your feedback. We are disappointed to read your comments, particularly given your acknowledgment of the positive service you previously received from Spectrum.

Following a full review of our records, we can confirm that you contacted us on 02/04/2026 and spoke with a member of our team regarding a warranty query. We also received correspondence sent to our accounts department on 06/05/2026, which was responded to via telephone on 07/05/2026.

However, we have no record of a telephone call being received on 24/04/2026, nor can we locate the email you state was originally sent to our claims inbox on that date.

As your policy expired on 26/04/2026, we will need to validate that any claim notification or request for authorisation was submitted prior to the expiry of cover. To assist with this, we would ask that you forward the original email in its original format, including timestamps/headers where possible, together with any supporting call logs evidencing attempted contact, to "Customer Services" [Customerservices@spectrumcover.co.uk](mailto:Customerservices@spectrumcover.co.uk).

We always aim to provide a professional and responsive service and take all feedback seriously. Once the requested information is received, we will be happy to review the matter further.

Kind regards

Claire

Resposta da Spectrum Insurance Services

7 de mai. de 2026

We are sorry to hear of your dissatisfaction with the outcome of this claim.

As previously explained in response to the original review left regarding this matter, Spectrum acts as the administrator of the Motorpoint warranty product and all claims are assessed strictly in accordance with the terms, conditions and independent technical evidence obtained during the claims process.

Following inspection by an independent engineer, it was confirmed that the thermostat housing had failed, resulting in coolant loss and subsequent engine overheating. The warranty provided cover for the failed thermostat housing and associated repairs; however, consequential engine damage resulting from overheating is not covered under the terms of the warranty.

We appreciate your comments that no warning indicators were observed at the time and understand how frustrating this situation has been. However, the claim decision was based on the engineer’s findings, the applicable policy wording and the terms of cover in place.

For transparency, copies of the engineer’s reports, the relevant policy wording and the applicable warranty clause have all been provided directly to the policyholder during the handling of this claim.

We also note that another review relating to the same claim matter has already been responded to in detail. As this review concerns the same circumstances, we do not intend to duplicate the full claims response publicly again.

Whilst we appreciate this was not the outcome hoped for, we strongly dispute any suggestion that claims are assessed unfairly or without proper investigation.

Kind regards

Claire