A fuir , j ai placé 500e avec ma carte et impossible avec cette même carte de faire des retraits après 2 tentatives... en plus un pari litigieux passé en vip et accepté après quelques minutes sans m e... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Had even kort contact nodig en Anna heeft het meteen goed opgepakt. Alles werd duidelijk uitgelegd en daarna kon ik gewoon verder, echt fijn geholpen
Lies about bonuses and then accuses me of lying even when I have screenshots and screen recordings. I'm sure they can see the timestamps of my depositions aswelln so claiming they can't know if I send... Ver mais
A empresa respondeu
Been using spinstar for about a month now and honestly expected at least some payout drama at some point… but nope. Deposited, played, withdrew a few times - everything went through without weird de... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
SpinStar opende zijn deuren eind 2024 en opereert onder een juridisch advies van Costa Rica. Het platform biedt een gebalanceerde optie voor spelers die zowel een hoogwaardige sportsbook als een grootschalig casino zoeken. De sportsectie is praktisch ingericht, met speciale hubs voor live weddenschappen en Esports, ondersteund door een regelmatig bijgewerkte statistiekmodule en realtime resultaten. Voor high-stakes spelers biedt het platform VIP-weddenschappen tot €1.000.000. Dankzij PWA-technologie werkt de hele site soepel in een mobiele browser, zonder extra software. Aan de casinozijde is er een indrukwekkende bibliotheek van 9.488 spellen van 71 topproviders, waaronder NetEnt en NoLimit City, terwijl het live casino 699 dealertafels biedt. Het platform is VPN-vriendelijk en gebruikt een hybride betaalsysteem; naast euro’s ondersteunt het meer dan 20 cryptocurrencies, waaronder TON, SOL en XRP. Een van de belangrijkste voordelen is de hoge opnamelimieten, tot €250.000 per maand in crypto en €100.000 per maand in fiat. Het 25-niveau loyaliteitsprogramma biedt tot 20% cashback en rakeback op de hoogste niveaus, met 24/7 ondersteuning via chat en e-mail.
Informações de contato
2,7
Ruim
144 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Spinstar.Bet
Hi! Thank you so much for your review!
It's truly rewarding to know that our efforts to provide an enjoyable gaming environment are appreciated. Your positive feedback motivates us to keep delivering the best possible experience.
Thank you for taking the time to share your positive experience. We're committed to continually improving and hope you continue to enjoy your time with us.
Sincerely,
The Spinstar.Bet Casino Team
SPINSTAR - VERY BAD PAYOUT RATES
VERY, VERY BAD WINNING RATES - DISSASTER.
They promiss you very nice tailormade VIP-experience. People please dont make same mistake as I did. Only one-way direction of money, ..... and thats not the players side. I understand that it is that way but so bad return of deposit I never have seen anywhere
12 de setembro de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
Very Bad casino stay away!!!!
Not a good site to play. Scammerdsss
19 de agosto de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
Good and fast site nice lau out
Good and fast site nice lau out
Support dan
23 de agosto de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Dear Sven,
Thank you so much for the 5-star review! We're so glad you had a positive experience and that you liked the site's design and speed. Your feedback means a lot to our team!
Thanks again,
The Spinstar Team
OPLICHTERS!!!
Op 31 juli een account aangemaakt en €50,- gestort. Tot op de dag van vandaag nog steeds geen geld op mijn account!! na heel veel mail vekeer zouden ze het bedrag binnen 7 tot 10 werkdagen terug storten. Nu ruim 3 weken verder sturen ze me heel leuk een mail, je moet contact opnemen met je bank, wij hebben namelijk nooit jou €50,- ontvangen!! Echt wat een stel leugenaars!! bij eerder mail verkeer werd er toegegeven dat er iets fout is gegaan en ik mijn geld terug zou krijgen! Heb overal screenshots van, zelfs dat de betalingen goed zijn ontvangen van hun eigen betaalpagina!!
Ik heb ze beloofd dat zo lang ik mijn geld niet terug krijg ik ze zwart ga maken, op heel het internet! Wat een stel criminelen!!
MENSEN.. MAAK GEEN EURO OVER NAAR DEZE OPLICHTERS!!
Na weken aan het lijntje gehouden te geworden toch mijn geld terug ontvangen.
31 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced with the deposit process and the frustration this has caused.
Our support service work 24/7, if you would like to provide specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your deposit problem and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
No money on account after deposit
After making a deposit, I never received anything in my account. I've been trying to get my money back for almost two days now! The only emails I'm getting are: "Our finance department is working on it, you have to be patient." IT CAN'T BE THAT DIFFICULT! GIVE ME MY MONEY BACK!
30 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Good day!
Thank you for your feedback. At the time of your deposit, our platform was experiencing temporary technical issues with one of our payment providers. These kinds of issues can happen during periods of high traffic, and we are working diligently to improve our selection of payment providers to ensure smoother transactions and prevent similar problems in the future.
If your deposit has not yet been credited to your account or if you are still facing this issue, please provide us with the full details of your deposit. You can do this by emailing our support team here - support@spinstar.bet or by contacting us through the live chat on our platform.
Our goal is to provide top-notch service and assist our users with any questions they may have.
Best regards,
The Spinstar.Bet Casino Team
1 ster zelfs te veel
1 ster zelfs te veel. Ik stort en mijn storting is niet te zien. Aub alle gokkers, niet hier gokken. Ze naaien je waar je er bij staat.
30 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Good day!
Thank you for your feedback. At the time of your deposit, our platform was experiencing technical issues with the payment provider. This happens in cases of high load, and we are doing our best to improve our selection of payment providers to enhance the quality of payment processing and prevent similar cases in the future.
If your deposit has still not been credited to your balance or the problem persists, we ask you to provide full information about the deposit to our email support@spinstar.bet or via live chat on our platform and we will escalate your request with the highest priority for a fast resolution of this issue.
Our goal is to provide the best service and help our users with any questions they may have.
Best regards,
The Spinstar.Bet Casino Team
Zeer hoge processing feed
Je betaald 20 euro processing feed. Als je onder de 300 euro wilt opnemen. Dit is echt belachelijk hoog.
Speel hier niet..
29 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Good day!
Thank you for your feedback. We regret that you had a negative experience while withdrawing funds on our platform. We are working in this area and are trying to improve the conditions for withdrawing funds, and we hope that this will not affect your experience of using our services in the future.
We would like to note that this procedure is outlined on our website in the Terms and Conditions section, and the commission was charged in accordance with the rules written there.
If you have any specific questions, please reach out to our customer support team directly at support@spinstar.bet or through our live chat feature.
Best regards,
The Spinstar.Bet Casino Team
Klantenservice als zeer positief ervaren
Klantenservice als zeer attent/vriendrlijk en onvermoeibaar ervaren. Mijn balance was 1000 opneembaar. Begon met 600 op te nemen, dat heeft een week ongeveer geduurd. Opdiezelfde dag heb ik ook de 400 opgevraagd. Dat heeft nog een ruime week langer geduurd want er moest ook ineens een video verificatie gesprek komen. Die afspraakmomenten werdrn door mijn werkzaamheden niet nagekomen maar de 3de of 4de afspraak is het wel goed gegaan. Al met al geen.nl casino, maar na veel handelingen uiteindelijk goed gekomen. En toch ook een erg positief overkomende helpdesk. Daar kunnen heel veel casino's een voorbeeld aan nemen, Werkelijk ook 24/7 bereikbaar.
20 de junho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for your feedback. We are always open to your comments to improve the quality of the service provided on our platform. We are sorry that you had to go through additional verification and we apologize for the long wait for your funds to be withdrawn.
This procedure was carried out in accordance with our platform's terms of use.
Also, we would like to thank you for your kind words about our support team and the service they provided. We strive every day to improve our support process and we hope that you were satisfied.
If you would like to receive specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet.
Best regards,
The Spinstar.Bet Casino Team
Oplichters
Op 15 juli 60€ gestort naar spinstar casino met iDeal en is bij mij afgeschreven,maar hun beweren dat het bij hun nooit is aangekomen.dus ik adviseer iedereen om dit casino te vermijden!!!!!!!!!
15 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience with our platform.
We are very sorry to hear about the difficulties you've experienced with your deposit and the frustration this has caused.
Deposits made on our platform are processed by a payment provider. If you encounter this problem, we are always available to help you resolve it.
If you would like to receive specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your deposit status and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
DONT PLAY AT SPINSTAR.BET
DONT PLAY AT SPINSTAR.BET
Very bad casino, transfer won money now 4th time back to my players accountband hope you spent it all. Zero action from their side. Finally won something but they are a scam regarding fast payouts.
DONT TRUST THEM ABOUT FAST PAYMENTS NOW OVER 4DAYS WITHOUT CLEAR INFO
8 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for your feedback. We are truly sorry to hear about the significant difficulties you've experienced with your withdrawals and the frustration this has caused. We understand how important timely payouts are, and we sincerely apologize for the delay and lack of clear information.
We strive to process withdrawals promptly. If you have experienced any difficulty withdrawing funds, please do not hesitate to write to our support team at support@spinstar.bet. Our specialists are ready to assist you in resolving this issue as quickly as possible.
We appreciate your patience and look forward to helping you.
Best regards,
The Spinstar.Bet Casino Team
Oplichterij!!!
Ik heb 2 keer 100 euro gestort op het casino, het geld is nooit op mijn account gekomen terwijl het wel van mijn bankrekening is afgeschreven. Spinstar blijft verwijzen naar mijn bank en dat het aan mijn bank ligt maar zelf kunnen ze geen enkel bewijs aanleveren van een afgekeurde storting. Het is gewoon ordinaire oplichting, bovendien zijn ze op de chat heel erg onvriendelijk en lachen je zelfs uit en maken je belachelijk met opmerkingen omtrent mijn 200 euro die zijn verdwenen. Speel hier niet want ze stelen je geld!
4 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for bringing this serious matter to our attention. We are deeply concerned and sincerely apologize for the distressing experience you've had with your deposits and the frustration caused by the missing funds.
We want to clarify that our system does not reject deposits. When funds are debited from your bank account but do not appear in your casino account, it typically indicates an issue with the transaction on the bank's side or an intermediary, which is why it is crucial to communicate with your bank to determine the exact reason for the transaction's failure.
If we can assist you with anything, please contact our support team directly at support@spinstar.bet.
Best regards,
The Spinstar.Bet Casino Team
Niet op spelen, betalen maar 1x uit
Site werkt prima, alleen uitbetalen doen ze niet. 1x uitbetaald gekregen en KYC voltooid. Daarna duurt ineens iedere withdrawal meer dan 5 werkdagen. Inmiddels werkdag 6... Ik ben gestopt met geloven.
3 de julho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Thank you for your feedback. We are very sorry to hear about the difficulties you've experienced with your withdrawals and the frustration this has caused. We understand how important it is to receive your winnings in a timely manner, especially after completing KYC.
We want to clarify that the time it takes for funds to be credited can vary depending on the payment method the player uses for the withdrawal. While we strive for fast processing, external factors related to banks and payment providers can influence the final crediting time.
If you would like to receive specific information about your case, please do not hesitate to contact us directly at support@spinstar.bet. Our specialists are ready to investigate your withdrawal status and provide you with the necessary details and assistance.
Best regards,
The Spinstar.Bet Casino Team
Een zeer discutabel casino
Waarschijnlijk komt dit casino net als bij anderen met een standaard mailtje hier om contact met ze op te nemen om het op te lossen, maar ter info voor wie dit leest: Mijn account is daar al gesloten, er valt dus niks op te lossen
Mensen speel hier niet. Ze liegen en bedriegen waar je bij staat. En Inderdaad ze betalen niet uit.
RTP klopt niks van en (maar dat weet je op voorhand) er is geen enkel toezicht en daar maken ze flink gebruik van.
Daarnaast wordt er op chat verteld dat ze zojuist iemand 100000 hebben uitbetaald, dit kan helemaal niet WANT ZE HEBBEN EEN DAGLIMIET VAN 1000 euro die ze maar uit betalen.
Wanneer ik hier over begin dan heb ik het verkeerd begrepen en ligt het vooral aan mij.
De XBET op slots werkt niet: Hacksaw gameing bijvoorbeeld geeft normaal gesproken regelmatig een bonus wanneer je met xbet speelt en dit duurt doorgaans niet 100-200 spins…….hier is het redelijk standaard en zit je zo aan de 150 spins.
Misschien had ik pech? Ja maar dan wel bij 8 stortingen …..niet heel geloofwaardig
Iedereen voor zich, maar er zijn zoveel casino’s waar je kunt spelen, naartoe het hier niet. Je bent echt je geld kwijt.
30 de junho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hello!
Regarding your comments about payouts and limits, we want to confirm that our maximum daily withdrawal limit is indeed €1,000. It seems there may have been a misunderstanding during your chat interaction, and we apologize if our communication was unclear in that instance.
We are also sorry to hear about your perception of our RTP and gameplay experience. Our games operate on a fair and transparent system, and while outcomes are based on chance, we strive to ensure a diverse and engaging experience for all players.
We deeply regret that your experience with SpinStar.bet was so unsatisfactory. We value all feedback, as it helps us identify areas for improvement.
Best regards,
The Spinstar.Bet Casino Team
Crypto deposit never got to my…
Crypto deposit never got to my account..
Scammers
Customer service ignores you
Beware!
5 de junho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Hi!
Thank you for contacting us regarding your recent experience; we regret to hear it wasn't positive. At Spinstar.Bet Casino, we're committed to providing our players with a fantastic and hassle-free experience, and we highly value your input as it helps us improve.
To help us get to the bottom of this quickly, please share additional details about your account and the specific issue you faced by emailing our support team at support@spinstar.bet. We appreciate your trust in us and are eager to find a solution that meets your expectations.
We look forward to helping you resolve this matter.
Regards,
The Spinstar.Bet Casino Team
Bad experience, scammers
Bad experience – crypto gone, no help
I transferred crypto, but it was never credited to my account. Contacting customer service is useless – they keep saying you’ll receive an email, but it never arrives. You’re constantly being passed from one person to another while your money simply vanishes. One word: scammers.
4 de junho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Dear Denise,
We're truly sorry to hear about your recent difficulties and appreciate you bringing this to our attention. Ensuring our players have a smooth and enjoyable time at Spinstar.Bet is our top priority, and we take all feedback seriously to continuously enhance our services.
To help us investigate and resolve your issue efficiently, please provide more information about your account and the problem you experienced by contacting our support team at support@spinstar.bet. We value your business and are committed to resolving this to your complete satisfaction.
Thank you for your patience as we work to assist you.
Best regards,
The Spinstar.Bet Casino Team
Wow. Stay well away.
Wow is all i can say. 1st two withdrawls done very quickly. I am now waiting over 2 weeks on my withdrawl. No instant chat,( its a robot). dont answer emails. They just totaly ignore you.? Oh and then there is a limit on your withdrawls. €1,000 per day and only €2,500 a week. You know they do that, as you are nearly gaurentted to spend the balance of your winnings, right back into there pockets...
11 de junho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Dear Amelia,
We're sorry to learn about your recent experience and thank you for reaching out. At Spinstar.Bet, we're dedicated to providing a seamless and enjoyable online casino experience, and your feedback is important as we constantly strive to improve.
To help us resolve this for you quickly, please contact our support team at support@spinstar.bet with more details about your account and the issue you encountered. We value your trust and are committed to finding a satisfactory resolution.
Thank you for your patience; we look forward to assisting you.
Sincerely,
The Spinstar.Bet Casino Team
Geen uitbetaling
Lang wachten op uitbetaling en nog steeds niks. Paar keer mail gestuurd naar de vip. Geen reactie.
Kansloos!
2 de maio de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Dear Timm,
We regret to hear about your recent experience and appreciate you bringing this to our attention. At our online casino, we are fully committed to ensuring that our players have a smooth and enjoyable experience, and we take all feedback seriously to improve our services continually.
Each case is reviewed individually, and we have already started looking into your specific situation. To assist you more effectively, we kindly ask you to share additional details about your account and the issue you faced. Please contact our support team at support@spinstar.bet, and we will do our best to resolve this matter as quickly as possible.
We value your trust and hope to provide a resolution that meets your expectations. Thank you for your patience, and we look forward to assisting you further.
Sincerely,
Spinstar.Bet Casino Team
Scammers
They are very clever about it. All the negative reviews come from real people and all the good reviews come from them. You write a bad review and a few hours later they put a positive review online, that is sad in itself. Stop chatting. They are super busy. They can’t email you but they can respond to your review within a few hours. Don’t go there and let 14 year olds gamble.
31 de maio de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Dear Modus Super serie,
We’re sorry to hear that your experience with our site was not as expected. Your satisfaction is our priority, and we are committed to carefully reviewing each case to ensure that our players receive the best possible service.
Please rest assured that your situation has already been brought to our support team’s attention, and we are actively investigating it. To assist you as efficiently as possible, we kindly ask you to reach out to us at support@spinstar.bet with additional details regarding your account and the difficulties you encountered.
We genuinely appreciate your feedback, as it helps us refine our services and create a better experience for all our users. We look forward to assisting you and hope to resolve your concerns soon.
Sincerely,
Spinstar.Bet Casino Team
It is really fun to play here
It is really fun to play here. good service, thank for its maverick(manager).
4 de junho de 2025
Avaliação não solicitada
Resposta de Spinstar.Bet
Dear Joep,
We truly appreciate you sharing your positive experience. It’s fantastic to know that the platform brings you genuine enjoyment and that the service provided by Maverick has made a meaningful difference in your time here. Having attentive and dedicated managers can really enhance the overall experience, and it sounds like Maverick has done just that for you.
Your satisfaction motivates us to keep delivering a fun and supportive environment for all players. Thank you once again for your kind words, and we hope your enjoyable journey continues!
Sincerely,
Spinstar.Bet Casino Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.