First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappoi... Ver mais
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Veja o que dizem as avaliações
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Ver mais
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I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Ver mais
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The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... Ver mais
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Detalhes da empresa
Escrito pela empresa
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Informações de contato
West McNab Road 1001, 33069, Pompano Beach, Estados Unidos
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excelente
423 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love all these shoes
Love all these shoes. Ordering is easy and delivery is as well. App is easy to navigate.
25 de março de 2026
Resposta de Spring Step Shoes
Hi Paige,
Thank you for your 5 Star review!
We’re thrilled to hear that you love the shoes and found the ordering and delivery process easy. It’s great to know the app has been easy to navigate as well.
We truly appreciate your support and look forward to having you shop with us again soon!
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
The boots have a very unique design
The boots have a very unique design! Love the different textures of material used.
25 de março de 2026
Resposta de Spring Step Shoes
Hi there Lynn,
Thank you so much for your wonderful 5 ⭐️ review!
We’re thrilled to hear that you love the unique design of the L’Artiste MARTINELA Boots.
The mix of textures and materials is one of our favorite features too — it really makes the style stand out!
We truly appreciate your support and hope you continue to enjoy your boots! ☺️
Spring Step Shoes
Customer Care Team
Resposta de Spring Step Shoes
Hi there,
Thank you so much for your 5-star review! We’re thrilled to hear you had an easy experience. Your support means the world to us! 🌟
I love Spring Step Shoes
I love Spring Step Shoes! L’artiste is my go-to brand, consistent fit, high quality. Also exchanges and returns are very easy.
25 de março de 2026
Resposta de Spring Step Shoes
Hi Jeanne,
Thank you so much for your wonderful review! 💛 We’re thrilled to hear that L’Artiste is your go-to brand and that you enjoy the fit, quality, and ease of exchanges. Your support and kind words mean so much to us!
We can’t wait to help you find your next favorite pair.
Warm regards,
The Spring Step Shoes Team
Ordering was simple
Ordering was simple, quality, style and fit of shoes is perfect. Packaging was secure and delivered in great condition.
25 de março de 2026
Resposta de Spring Step Shoes
Hi there A!
Thank you so much for your wonderful 5 star review!😊
We’re thrilled to hear that your ordering experience was smooth and that you’re loving the quality, style, and perfect fit of your shoes.
It’s also great to know your order arrived safely and in excellent condition!
We truly appreciate your support and look forward to helping you find your next favorite pair.
We're here for you every step of the way!
👞👟👡👠👢
Spring Step Shoes
Customer Care Team
Resposta de Spring Step Shoes
Hi there Lucia,
Thank you so much! ☺️
We’re thrilled to hear you love your pairs and that they’re a great fit.
👞👟👡👠👢
Your support truly means a lot to us! 💖
Spring Step Shoes
Customer Care Team
The sandals are very comfortable & well…
The sandals are very comfortable & well made.
25 de março de 2026
Resposta de Spring Step Shoes
Hi there Susan!
Thank you so much for your wonderful review!🌟
We’re thrilled to hear that you find your sandals both comfortable and well-made.
Enjoy every step! ☺️
Spring Step Shoes
Customer Care Team
Exceptional Company
First off, I'd like to comment on their Customer Service. Each time I have contacted them, their response was prompt and the problem was resolved. I'd also want to say that I have never been disappointed with the quality of their products. They can count on me for further orders. Thanks SpringStep.
30 de março de 2026
Avaliação não solicitada
Resposta de Spring Step Shoes
Hi there Loretta,
Thank you so much for your kind words! 💛
We’re thrilled to hear that you’ve had consistently positive experiences with our customer service and products.
Your loyalty truly means the world to us, and we can’t wait to help you find your next favorite pair of shoes!
Thanks again for taking the time to share your feedback — it’s customers like you who make our work so rewarding.
Spring Step Shoes
Customer Care Team
We had an amazing experience and will…
We had an amazing experience and will visit again
17 de outubro de 2025
Resposta de Spring Step Shoes
Hi there Devika,
Thank you so much for your kind words! 😊
We’re thrilled to hear you had an amazing experience and truly appreciate your support.
We look forward to welcoming you back again soon!
Stay fabulous! 😎
Spring Step Shoes
Customer Care Team
Resposta de Spring Step Shoes
Thank you so much for your kind review! We’re thrilled to hear that your exchange was easy and that you’re happy. Your feedback truly makes our day!
This is a great company have many shoes…
This is a great company have many shoes and boots
1 de outubro de 2025
Resposta de Spring Step Shoes
Thank you so much for your kind words and continued support! 😊
We’re so happy to hear you’ve built such a great collection of our shoes and boots — it truly means a lot to us!
Debbie is great
Debbie is great! So helpful and knowledgeable without being pushy.
25 de fevereiro de 2026
Resposta de Spring Step Shoes
Hi Sheryl,
Thank you for your 5 star review.
We truly appreciate your feedback and are so glad to hear that Debbie was helpful and knowledgeable during your experience. We’ll be sure to share your kind words with her. 😊
If there is anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
My new favorite shoe store
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have genuine leather shoe options, which are almost impossible to find for less than several hundred dollars. In addition, when I had a question about my order, I was able to call and speak to an actual human, not AI! Keep up the good work, Spring Step.
24 de fevereiro de 2026
Resposta de Spring Step Shoes
Hi EJ,
Thank you for your 5 Star review!
Your feedback truly means a lot to us, and we’re so glad to hear that you’re enjoying the details, style, and comfort of our shoes. It’s also wonderful to know that your experience with our customer service was a positive one.
We sincerely appreciate your support and kind words. If there is anything else we can assist you with, please don’t hesitate to reach out. 😊
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
My Collection
I've been purchasing L'Artiste shoes from Springstep for years...often 2 or 3 at a time. 5***** for colors and comfort.
24 de fevereiro de 2026
Resposta de Spring Step Shoes
Thank you so much for your wonderful 5-star review! 😊
We truly appreciate your continued support over the years and love hearing that you enjoy the colors and comfort of your L’Artiste collection.
It means a lot to us that you’ve made Spring Step a part of your shoe collection — especially when you’re adding two or three pairs at a time!
If there’s ever anything I can help you with, whether it’s style suggestions or sizing questions, please don’t hesitate to reach out.
Enjoy your beautiful collection! 👡✨
Resposta de Spring Step Shoes
Thank you for your order and for taking the time to share your feedback, Allen. We’re glad everything looks good so far and hope you enjoy your new shoes. If you ever need assistance, our team is always here to help. 👟
Bianca
Spring Step Customer Care Team
Merchandise arrives fast
Merchandise arrives fast
Customer service is great staff takes great care of any issues that customer has and very fast and very professional
25 de fevereiro de 2026
I have six pairs of Spring Step shoes
I have six pairs of Spring Step shoes, all different styles. Every one is comfortable, looks great, and lasts. I get tons of compliments whenever I wear them and friends have started purchasing as well.
22 de outubro de 2025
Resposta de Spring Step Shoes
Wow, six pairs! We’re thrilled to hear that you love every style and that they keep you comfortable and stylish. Thank you for sharing your experience and for recommending us to your friends—it means so much.
We look forward to seeing which styles you add to your collection next!
Comfortable and cute
I had to send the shoes back at first because they didn't fit (typically I wear a 7.5 or 8, I had to go up to an 8.5). When I got the larger size, they were perfect. Comfortable and cute, I wear them almost every day.
29 de janeiro de 2026
Resposta de Spring Step Shoes
Hello Ashley,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My credit card was charged Twice and they cancelled my order
If I could give them zero stars I would. I ordered a pair of boots and they charge me twice my credit card. After that, I got an email saying that my order had been canceled. I called customer service and they haven’t given me my money back. BEWARE!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Spring Step Shoes
Hi Marina,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Please know that we did everything in our power to assist you, including reviewing your order and working to ensure that any refund due was processed correctly.
If there’s still an unresolved issue, we encourage you to contact us directly so we can make sure it’s fully addressed. Your satisfaction is very important to us, and we truly appreciate your patience.
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