SP Screens Avaliações 

36
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I got great advice about the design of fitting a single screen door into a long set of bi-folding doors. It can be moved along the whole track depending which part of the doors are open. I also got a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very pleasant experience from start to finish. Trades are very friendly, competent and tidy up after themselves. They took away old screen which I was appreciative of. Would recommend to anyone needin... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very happy with our purchase and the entire process. Very good communication from SP Screens. Installation went very smoothly. Installer was very professional and friendly advising us of options dur... Ver mais

Avaliado com 2 de um total de 5 estrelas

I paid the 50% deposit on 2 March 18 after being quoted a 5 week turn around time because they were busy. After 5 weeks I would call weekly to be promised a call back. That only ever happened once. Th... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Portas
  2. Faz-tudo
  3. Loja de telas
  4. Instalação de sistemas de segurança

Escrito pela empresa

SP Screens is an Australian security screen company specialising in the supply and installation of premium security screen doors, security screen windows, flyscreens, retractable screens, plantation shutters, blinds, and aluminium slatted fencing for residential homes & businesses. Founded in 2010, SP Screens has grown into one of Australia's leading independent security screen companies, with local branches servicing Sydney, Newcastle, the Central Coast, Hunter Valley, Canberra, Ballina/Byron, Tweed Heads, Coffs Harbour, Brisbane, Ipswich, the Gold Coast, the Sunshine Coast and surrounding regions across NSW, Queensland and the ACT. We help homeowners improve home security, ventilation, insect protection and privacy by recommending the right screening solution for each property. Our range of security screens includes stainless steel mesh security screens, perforated aluminium security screens, coastal corrosion-resistant security screens, bushfire-rated security screens, fall prevention window screens and fire and emergency escape screens. Our experienced consultants provide in-home advice to help customers choose the most suitable products based on their home's location, lifestyle, security requirements and budget. Every installation is completed by trained professionals using products from trusted Australian security screen manufacturers, including SecureView® and Xceed®. At SP Screens, we're committed to providing expert advice, quality workmanship and outstanding customer service, helping thousands of Australian homeowners protect what matters most with security screen solutions built to perform in Australian conditions.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

36 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(36)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I couldn’t be happier with the service…

I couldn’t be happier with the service from SP Screens, especially Sam. He and the team were professional, polite, and a pleasure to deal with from start to finish. I honestly couldn’t fault them. The quality of the work and customer service were excellent. I’ll definitely be using SP Screens again and wouldn’t hesitate to recommend them to anyone looking for a reliable, professional team.

5 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I got great advice about the design of a screen door into a set of bifolding

I got great advice about the design of fitting a single screen door into a long set of bi-folding doors. It can be moved along the whole track depending which part of the doors are open. I also got a metal security screen door for a balcony. All of it matches perfectly and looks part of the original doors. Great advice, perfect installation and tidy up, couldn’t be happier!

15 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great from start to finish

Very pleasant experience from start to finish. Trades are very friendly, competent and tidy up after themselves. They took away old screen which I was appreciative of. Would recommend to anyone needing quality screens and doors. More affordable that other crim deterrent products. Thanks

7 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

First week closer fell off as screws…

First week closer fell off as screws popped out. I was told I must have forced the door backwards???
Just over a year and the lock won’t lock. Was told my house has moved. No offer to come and look. Very poor service. A security screen that is not secure and I’m $1300 lighter. Stay away from them!
Upon reading your reply, you have put the blame back on me for the closer breaking as you say the door was closed with the prop in place. This was not the case! The installer even said the screws were too small! You probably should check all your facts first!
You did NOT offer me a call out to come and review the broken lock, your receptionist did (on the initial contact) at a cost of $250 + parts! Outrageous amount and to blame my house for moving, that’s a pretty broad statement! Stop blaming clients, you’ve got your money!

You really should listen to your clients and not try to make out that your company is the innocent one, by your very tactful but incorrect reply. Again trying to pin the blame on the customer, But I suppose it’s my fault again by installing a Crimsafe “knock off”.
Again, such a glowing report you give of your company! No blame and no responsibility!

30 de junho de 2026
Avaliação não solicitada
logotipo da SP Screens

Resposta da SP Screens

Hi Narelle,

We're genuinely sorry that you're disappointed with your experience.

As Trustpilot represents the entire SP Screens network, we'd like to clarify that this review relates to a single installation completed by our Central Coast branch.

We would also like to correct a factual inaccuracy in your review. The security door installed at your home was not a "Crimsafe knock-off". SP Screens has never sold imitation Crimsafe products. Your door was a genuine SecureView 316 Marine Grade Stainless Steel security screen, professionally installed with a triple lock by an experienced, licensed security screen installer. SecureView has been independently tested to exceed the relevant Australian Standards for security screens.

Regarding the service issues you've raised, the concerns reported after installation were assessed by our team based on the information available at the time. When the more recent lock issue was reported over a year later, it was outside the product warranty period. As with all out-of-warranty service requests, a service call is required so our technician can inspect the door, determine the cause of the issue and recommend any necessary repairs before warranty can be considered.

We appreciate that you disagree with our assessment, and it's clear we have different views about what occurred. However, our intention has never been to blame you personally. We have simply explained the advice provided by our technicians and our standard service process.

We stand behind the quality of our products, our installation standards and our after-sales service. While we're disappointed we couldn't reach an outcome that met your expectations, our Central Coast team remains willing to inspect the door should you wish to arrange a service visit.

As we've now responded to the matters raised, we won't be engaging in further public discussion, but we remain available should you wish to contact the branch directly.

Avaliado com 5 de um total de 5 estrelas

Brilliant

We’ve used them at our current and previous rentals. Amazing product and service for the price. Literally gobsmacked by how cost effective it is, and the quality and workmanship is top notch. I’ll call use them again at my next rental and I’d recommend them to anyone. Sunshine Coast franchise is second to none!

29 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fly screens windows

Your team are always helpful polite and friendly when I got my quote for the windows your team member was happy to fix my security screen doors that had moved and won’t lock this is my second purchase with SP Screens would definitely recommend

19 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great to deal with

Great communication and very comprehensive measure & quote process.
Quote was very competitive!
The lead time was very short & the installation went very smoothly.
The end result has transformed the feel of the house as well as the added security benefits.

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with the entire process

Very happy with our purchase and the entire process. Very good communication from SP Screens. Installation went very smoothly. Installer was very professional and friendly advising us of options during the installation to ensure the final job met our expectation's. He left the worksite clean and tidy with a first class installation. The screen is of very good quality at a very reasonable cost.. I would definitely use SP Screens again.

22 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wonderful from measure and quote

The process from measure and quote through to installation was efficient and well organised. We appreciated the regular communication and realistic timeframe provided. Tony, the installer was professional, friendly and took great care with the installation and clean up.

11 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible!

Worst experience I have ever had, trying to get a "free measure and quote". The customer service was terrible and the follow-up service, after I lodged a complaint, was non-existent. Don't waste your time with them, there are far better operators out there.

21 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor installation

Poor installation, fitter decided to take my top trim away, without asking, left screws in the door, and lock and top rail, asked him to cut them down, he proceeded to grind right there in my kitchen, and left me to clean them up in two rooms, I have animals, not happy, one sliding to keeps popping out of it's lock, poor sizing on both doors, gaps on the track he put in, letting those bugs in, made me feel very uncomfortable on both occasions he has attended my house, these are not custom made, they are shody, fitter has damaged my existing door frame to butcher the screens into place!!
Edit, discovered the sliding fly screens are completely different to what was in it's place, it should be a top hung roller screen, and they deliberately changed it to suit this mess, one sliding door keeps catching at the top of the door, you have to push it shut, as such the paint has already started to scratch off, Jo was sent to rectify issues, sadly jo doesn't know how to fix this mess, received a gentle reminder to pay outstanding bill, yep, no that's not happening! Total botched company.

10 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have read the many negative reviews…

I have read the many negative reviews here and I can honestly say our experience with SP Screens at Erina was exceptional. The representative arrived when stated, provided useful information on the product we were seeking, the check measure and installation was completed without a hitch. I would certainly recommend SP Screens Central Coast.

3 de maio de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SP Screens Kirrawee - Bad Experience

I would not recommend SP Screens Kirrawee to anyone. One young guy came and measured and quoted, they then sent a second guy to check the measurements and he changed the original measurements. Then the original young guy came to install but clearly no communication had happened on what measurements changed as he was frustrated with what had changed. The front door screen went okay but they didn't bring the door closer. The backdoor was where all the issues happened, the extrusion which was supplied was faulty and had to be reordered So the young guy left with my old and new door. A second attempt was made a few weeks later but using all the same frame as the first attempt so not sure what was going to be achieved but he left again still no door. The third attempt was made today and the door is finally completed 2 months after the first attempt. Throughout the whole experience I have had to chase to see what was happening not once has anyone contacted me with an update even when this was promised. Worst customer service and worst fitting of a simple door.

11 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Professional Company

SP Screens are very professional and a pleasure to deal with - I will certainly be contacting them again when I need further screen replacements in the future.
Thank you Nick and Sarah.
Jacqueline

24 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SpScreens installation of Security screens in Millfield NSW.

Dianne and I are extremely happy with the Secure view hinged Front door, the basix sliding doors and security screens installed in windows at our home in Millfield NSW 2325 yesterday. We would like to thank the staff at the Newcastle NSW branch for going beyond the call of duty and making this operation seamless. Thank you so much

21 de setembro de 2022
Avaliação não solicitada

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