Spy Alarms Avaliações 

598
O TrustScore é 4 de um total de 5

4,0

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had my annual service today with Barry PPM2. He was super polite at all times. Even though my system is old he had good knowledge of how it all worked. He thoroughly checked it over and made some m... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Spy alarms has cancelled appointments on the day of/the day before the prearranged appointment four times in a row. Bearing in mind I have to re-arrange meetings so that I can let them in, I am thorou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our service engineer Danny called ahead and arrived exactly on time. he was polite, courteous (put on over-shoes before entering the property) and did the service with professional efficiency. Thank... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I spoke to a very helpful young man called Norman this morning who very quickly & efficiently sorted out my problem. I will definitely be asking to speak to him again should I need any help. Thank... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Instalação de sistemas de segurança

Informação fornecida por fontes externas variadas

Protect your Home or Business with Spy Alarms. We offer hassle-free installation, repair and maintenance for CCTV, fire and burglar alarm systems across London & Kent.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

598 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(598)

93 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service and professionals

Called up on behalf of my parents and spoke to a lady called Ellie. She was extremely polite and understanding. Great customer service can understand why my parents use this company

5 de março de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Hannah, thank you for your fantastic review. We hope to see you in the near future as one of our customers.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Customer service isn't dead

Finally, someone who returns a callback request.Thanks Abbie

10 de março de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Joseph, we really appreciate you taking the time to rate our services as 5 stars, following your recent interaction with Abbie.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Dealt with Ava on Tuesday who was…

Dealt with Ava on Tuesday who was extremely helpful with what I needed. 5 stars. Thank you.

4 de março de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Dominik, thank you for taking the time to leave such a fantastic review.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

I was in contact with customer care…

I was in contact with customer care yesterday for some advice about my alarm the lady I spoke to ( abbie ) was more than happy to help me she was polite friendly and very helpful she didn't rush me off of the phone and I felt like she really cared.

6 de março de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Jade, thank you very much for taking the time to leave a review following Abbie's assistance to you today. It is very much appreciated.
Kind Regards
The Spy Team

Avaliado com 4 de um total de 5 estrelas

Good Customer Service

Was in touch with fire team and found them to be very helpful and efficient. We were very happy with the level of customer service .

7 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Sharon, thank you very much for you kind words & for sharing your experience with the wider community.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Great customer care and received…

Great customer care and received excellent service. I have an intruder alarm and wanted to ask questions and someone on customer care answered them all for me. Thank you.

6 de março de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Christopher, thank you for taking the time to rate our services as 5 stars following your interaction with our customer care department.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Care service

I had to ring Customer care today for some advice on my intruder alarm as I had a couple of questions and the lady was so friendly and knowledgeable nothing was too much trouble for her she took her time to explain everything to me and helped me to get everything sorted.Thank you so much for your help I really appreciate it ☺️

6 de março de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon, thank you very much for your kind words regarding our customer care department, we are really pleased to hear of your positive experience.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Top class engineer who fixed the…

Top class engineer who fixed the problem and kept me fully informed of the work he was carrying out.

28 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Howard, thank you for taking the time to rate our services as 5 stars following our engineers visit. We really appreciate it.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Great customer care

I spoke to Grace on customer care about the some queries I had, she was very helpful and polite. She answered all my questions and had great customer service. Thank you!

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon, thank you very much for your lovely review! We really appreciate it.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Just wanna say a massive thank you to…

Just wanna say a massive thank you to Grace on customer service, she couldn’t of been more helpful, he telephone manor was amazing and she is a true asset to the team! Thanks Grace! Happy customer

28 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Sophie, thank you for your 5 star rating & for your kind words regarding Grace. We will be sure to pass your feedback on to her.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service from the…

Outstanding customer service from the fire action desk
Very efficient very professional very prompt

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Sophia, thank you for taking the time to leave us a wonderful review & for taking the time to share you experience with the wider community.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Great service 👍

I spoke to Lucy who gave me great service. She was able to answer all of my questions and queries which made me very satisfied.

25 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Alfie, thank you for taking the time to rate our services as 5 stars!
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Great customer service

Called today, Billy was extremely helpful and professional. He resolved my issue promptly. Such a great service!!

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Sarah, thank you for taking the time to rate our services as 5 stars. We really appreciate it.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Called up and spoke to a lady on…

Called up and spoke to a lady on customer care about a maintenance contract I am looking into. She was extremely helpful and answered all of my questions! Highly recommend!

27 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Spy Alarms

Good afternoon Charlie, thank you for your brilliant review & for taking the time to leave us a 5 star rating!
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

last week I spoke to Lucy who gave me…

last week I spoke to Lucy who gave me exceptional customer service. She confidently answered all my questions and was a great help.

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Emma, thank you for rating us as 5 stars.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

I had query on my invoice today

I had query on my invoice today, however Debi was able to talk me through and explain everything very patiently.
Thank you Spy Alarms for providing great customer service.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Aleksandra, thank you very much for your kind words and for taking the time to share your experience with the wider community.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Billy was very helpful and dealt with…

Billy was very helpful and dealt with my questions excellently! Great service, thank you.

17 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Alfie, Thank you for taking the time to leave us a fantastic review. We will pass your kind words over to Billy.
Kind Regards
The Spy Team

Avaliado com 5 de um total de 5 estrelas

Spoke to Ava on customer care about the…

Spoke to Ava on customer care about the alarm system at my property, was lovely, professional and very informative. Answered all my questions.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon Sarah, thank you for your wonderful review. We really appreciate your kind words and 5 star rating.
Kind Regards
The Spy Team

Avaliado com 1 de um total de 5 estrelas

Faulty system and high costs

Inherited a faulty system when I purchased the property. The alarm keeps going off whilst unset, in the middle of the night and during the day when I am not at the property. I don't even use the alarm and just want to turn it off. Having spoken to them quoted: £250+vat call out and £120.00+vat per hour labour. So it if going to cost me £444 to deativate an alarm system I do not want and did not install. I would not recommend as running costs of having a system are extemtly high.

26 de fevereiro de 2025
Avaliação não solicitada
logotipo da Spy Alarms

Resposta da Spy Alarms

Good afternoon G Kirkpatrick, unfortunately if you do not have a contract with Spy Alarms you are charged non-contracted call out & labour charges. These charges are significantly higher then our contracted charges. If you would like to discuss this over the phone please reach out to me at b.debeer@spyalarms.co.uk.
Kindest Regards
Becky de Beer
Spy Alarms

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