Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
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Veja o que dizem as avaliações
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
A empresa respondeu
I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Ver mais
A empresa respondeu
I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contato
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos
- 2032351200
- info@ss396.com
- ss396.com
4,2
Muito Bom
522 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great stuff.
26 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Thanks for the feedback. We’re glad you’re happy with everything.
Resposta da ss396.com
You are welcome Gary! Thanks for shopping with SS396 and we hope to see you again soon!
Resposta da ss396.com
Ron, we appreciate the five stars!
I ordered the incorrect part the first…
I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caught the order even before it was packaged and sent. The refund on that purchase made it back to my account in reasonable time. I then reordered the correct part # and they arrived when promised.
8 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Don, glad we got you all taken care of! Thanks for shopping with SS396!
The shipping was fast and I received my…
The shipping was fast and I received my order quicker than I expected. The shifter looks and works great. I would definitely recommend SS396 to anyone looking to order upgrades for their ride.
24 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Baxter, thank you for the feedback! We hope to see you again soon!
$$$ saving part !!
Gas cap fixed my issue, at price of gas that’s a BIG plus !!!
17 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Mark we hear you on the gas costs, haha! Glad it worked out for you, and thanks for the five star review.
I trust your company!!
I got everything I ordered, and was happy with the product, will be ordering more parts for my chevelle!!
19 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
We are glad to hear that David! Thank you for your business as well, we appreciate it!
Part arrived and it's well made
Part arrived and it's well made. Thanks for the quick delivery.
15 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hi Joe, happy to hear you are happy with the part and the delivery! We hope to see you again soon at SS396!
Resposta da ss396.com
Great! Glad to hear that Paul! Thank you for shopping with SS396!
Didn’t get everything I ordered.
Didn’t get everything I ordered.
14 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Thanks for letting us know, and sorry that part of your order was missing. If it is not sorted out, please give us a call so we can quickly sort this out and make sure you get the rest of your items.
Parts were all nice and correct.
17 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Rodney, thanks for the feedback and for shopping with us.
Things they don't tell you
So they forget to mention everything comes from the factory. Then when they are notified by the factory that they don't have a part the SS396 site does not notify the customer. 3 weeks later I call and find out that they have to get permission from the factory to reimburse me the money spent. This whole transaction could take another 2 weeks. No. There is nothing they are willing to do to correct it. Yes they know it's a problem. Yes they know THEY got the money, but they have to wait and get authorization from the factory shipper.
17 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Paula, we apologize for the confusion. With drop shipments, things can sometimes be out of our control. It seems you were told about the back order, and I just had them check into it, it should be shipping very soon! Once again, sorry for any inconvenience this may have caused.
Product was great and fit perfect
Product was great and fit perfect
13 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Happy to hear that Bill! Thanks for the review.
Best price and great part!
Ground Up had the part I needed with the most reasonable shipping cost. More importantly, it arrived in perfect condition due to the box being tough enough to survive FedEx shipping. Thank you Ground Up!
12 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Great to hear Jeff! Thanks for the feedback!
connecting part was not included in…
connecting part was not included in what I ordered, box was crushed when I received it
2 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Craig, we apologize. Please contact customer support to file a claim, so we can try to get you sorted!
Fast shipping
Fast shipping! The product was correct and as described.
11 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Glad you had a good experience shopping with us Isaac! We hope to see you again soon!
Great Sellers Fast Shipping AAA
12 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Thank you John! We appreciate your business.
Excellent parts
Excellent parts. Helps me keep my old car on the road. The only problem I have is shipping. When the shipping is more than the parts you’re buying, it’s a little hard to justify.
12 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hi Jeff, thanks for the feedback. Shipping has been tuff lately with the rises in fuel costs, our shippers have bumped the rates. Hopefully it all comes down soon! But remember to keep an eye out for free shipping promo emails and we always have the free shipping over $299 promo on the website too!
Wrong parts for the car wrong year…
Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description
10 de junho de 2026
Avaliação não solicitada
Resposta da ss396.com
Hi David, sorry to hear you ran into this issue. I see you already went to our claims department which acted promptly on getting a shipping label sent out to you. Once the item is returned, the refund will be issued. Also sending to our product team to get the item updated. Once again, we apologize for any inconvenience this may have caused.
Package tray was delivered quickly and…
Package tray was delivered quickly and was the correct part for my 1971 Nova
23 de maio de 2026
Avaliação não solicitada
Resposta da ss396.com
Glad your order went well Bob! Thanks for the review.
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