Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
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Veja o que dizem as avaliações
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver mais
A empresa respondeu
I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Ver mais
A empresa respondeu
I have ordered many times with SS396 and have had very good experience with the correct and the wright parts. The free shipping on most parts is also GREAT. Very satisfied with your company. Just wish... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Informações de contato
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos
- 2032351200
- info@ss396.com
- ss396.com
4,2
Muito Bom
522 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
First time ordering from ss396.com
Good prices compared to some other classic car outlets and fast shipping.
The parts I ordered for my 1968 Chevelle were really nice when I unboxed them.
I'm almost ready for summer driving!
24 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
We love to hear things like this Frank! Thanks for shopping with SS396!
Poor support so far compared to other vendors
2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help.
I run a restoration shop
2 de abril de 2026
Avaliação não solicitada
Resposta da ss396.com
Hi Travis, we’re sorry to hear about your experience. After further investigation into the issue we found that a manager spoke with you right around when this review was posted. During that conversation, it was explained that while carrier claims do have a standard waiting period, we would still send a replacement at no charge. So your shop would not be held up while we worked through the issue on the backend. Our goal is always to keep our customers projects moving, especially when you have a vehicle in the shop and timelines matter. At no point was assistance refused, we were actively working toward a solution. If there was any confusion, we’re more than willing to resolve it and ensure everything is taken care of properly. Just give us a ring if need be!
Kit was fitting for the car model &…
Kit was fitting for the car model & year we were building. No issues!
3 de abril de 2026
Avaliação não solicitada
Resposta da ss396.com
We are glad to hear that Jacinto! Thanks for shopping with us and we hope to see you again soon!
fast and received all the right parts
fast and received all the right parts
3 de abril de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Larry! Thanks for the five star review and for shopping with SS396!
Got the part really fast
Got the part really fast. Fit. Good. An. Works. Well. Ut not happy. About shippin cost. Was a throttle cae weighed less then 1 lb. An ut cost me 20 to ship it. Which. I thought was exsecive. But. I. Bit the bullet an ordered it any way
25 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hi Douglas, happy to hear the part worked out well for you! Shipping has been tuff lately with the fuel costs raising the rates. We do offer free shipping on orders over $299 with a promo code, so keep that in mind for the future. Thanks for shopping with us!
Resposta da ss396.com
Awesome Henry! That is what we like to hear! Thank you for shopping with SS396!
The service was good
The service was good. The parts were delivered with in a reasonable time. One out the two parts were incorrect.
23 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Rodney, please give us a call and we can get this straightened out for you! Sorry for any inconvenience.
Parts came in a timely manner and were…
Parts came in a timely manner and were packaged very well. Everything fit good.
26 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Glad you had a good experience Bob! Thanks for shopping with us!
When I got my headers they had a dent…
When I got my headers they had a dent in them
20 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Timmy, sorry to hear that. Feel free to give us a ring and get us some photos. We can then determine if it was a shipping issue and try to come to a resolution that will make you happy!
I ordered a turn signal switch for a…
I ordered a turn signal switch for a 1967 chevelle malibu(column shifter). Their website has 3 options for my vehicle. Two of witch are floor shift only. The one I ordered was the only option that would work according to the description. The one I got was wrong and would not work. I think they have an issue with their website description of parts. It kinda seems half arss put together.
I hope they fix this issue. It kinda turns customers off when they have to pay multiple shipping charges and they have nothing to show for it at the end of day.
23 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!
Fast shipping
Fast shipping. Quality parts . The A pillars fit great. Thwnks
21 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
No, thank you! We appreciate your business!
Every time I place an order you seem to…
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress?
Your marketing team knows when promotions are scheduled to run so they should be added to orders in process. Not doing so is a disservice to existing customers. Like cable companies giving discounts to new customers and not existing ones. Bad business model. If your order process is not set up that way then fix it.
25 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey James, we run various promos each month, and unfortunately we can't go back and add future promos to previous orders. As a promo code needs to be added to the particular order and that would mean re-processing hundreds of orders, which is just not possible. Are you subscribed to our emails? As that is the quickest way to find out about new promos we are running!
I Called to change the order
I Called to change the order, to canceled some incorrect parts. Spoke with someoneone, said no issues. Order shows up has incorrect parts, and missing some parts on the order. Website is terrible for ordering parts.
18 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!
One part I got is a terrible fit
One part I got is a terrible fit. The rest is ok
16 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Hey Andy, give us a call about the one that isn't fitting. Maybe our tech guy can figure something out for ya.
Parts was in great shape 👌
Parts was in great shape 👌, already installed looks good thanks.
22 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
That is what we like to hear! We hope to see you again Steven!
Timely and well packaged.
20 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Thanks for the review and for shopping with us Paul!
Smooth transaction
Smooth transaction. Parts in stock. Fast shipping
12 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Glad you had a great experience! Thanks for shopping with SS396!
ideal content
20 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Thank you for the five stars David!
Perfect kit and fit...
12 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
That is what we like to hear Dan! Thanks for shopping with us!
great everything worked as should
great everything worked as should
19 de março de 2026
Avaliação não solicitada
Resposta da ss396.com
Thanks for taking the time for the review!
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