Scottish and Southern Electricity Networks Avaliações 

Power failure and engineers on site within 90 minutes. Fault was three fuses (installed on road in 1950’s) which were replaced and all clear in less than 3 hours. All the while, I received text updates.
Great service!

Genuinely the worst company I have ever dealt with:
- zero communication up front
- expect to turn up and work on my land unannounced
- zero meaningful responses
I'd be ashamed to be part of their company.

When my power went off I had a text. About 2 hours later I receive a text saying that my power is back on. I followed the instructions on the text and reset all the trips switches and my power was not restored. I then called 105 to report that my power was not back on as per the instructions in the text.

The customer service representative was plainly rude. She said that my power was not back on. When I queried why I had received a text stating that my power was back on she gave some poorly reasoned explaination that the engineers were trying but it hadn’t worked.

If she was aware that my power was not on, then why did I receive a text stating my power was restored?

It’s particularly disappointing that someone in a customer service role has not an ounce of empathy for a customer who is asking a valid question and instead made me feel like such an inconvenience for asking a perfectly valid question that it has motivated me to put in a negative trust pilot review.

Very disappointing indeed.

For the record, I’m using mobile data to submit this as my power is still not restored, even though I had a text saying it was now back on an hour ago.

Appalling organisation whose employees obviously cannot think a sensible thought. Went ahead with a planned power outage in temperatures of 35 degrees ( UK) then experienced delays getting the power back on due to "extreme heat". I think we all knew about the weather forecast (May 2026). I just hope no elderly people died in the heat due to their incompetence.

My son had a power cut which lasted nearly 12 hours. He is neurodivergent and keeps fish which he is very attached to. I contacted S&S to ask for help and they were amazing. I spoke to the same guy twice (Ian) and he put a call out to the on site team who managed to get a power bank to my son so that he could get their pump back on. The man who brought it talked to my son about his fish and really empathised with him. I can't thank you all enough!

Horrible service . No response .

Firstly I think it would be helpful if Trustpilot introduced a negative star option as 1 star flatters SSEN! This is the worst company I have encountered in many years. They have dug up the road outside my house making it extremely difficult to get my car in and out of my driveway. This was not a mandatory access to their equipment issue. I was asked if they could dig across our drive to make the job easier for them. I said no but in an effort to assist i said they could dig as far as the gatepost - in my absence they then proceeded to dig a further 2.5 feet across the driveway. NEVER make the mistake of believing anything this company and its employees say. To access my drive I have to mount the kerb and drive over a verge. On one side my wheels are within 6 inches of the edge of their trench. My wife simply does not have the confidence to even attempt the manoeuvre. I have spoken to SSEN about this and asked them to put a plate over the unauthorised extension of the trench. They refuse point blank claiming it is not their "policy" as it is a matter of safety - so it's safe driving within 6 inches of the edge of a 3 foot deep flooded trench?????
Every phone call results in a claim someone will ring you or visit you - do not believe this they are merely lies to get rid of you. The reality is someone comes round without your knowledge and takes photos that support their view that there is no problem. Expect to be told how to drive your car, told it is your fault you can't drive properly all wrapped up in a "we are not liable for any damage how ever it is caused" lecture from one of their managers.
If you are unfortunate enough to encounter this company do not engage with them and above all do NOT offer them any help or assistance as your goodwill will be roundly abused as will your property.

Awful. No call backs when promised, happy to dig up your road and let you sit with no electricity for hours on end but will argue the due compensation until blue in the face. would not recommend wasting your time with a phone call when you need assistance as no one comes back to you and the resolution letter is worthless. Not happy and still contemplating going to the ombudsman for further investigation should I wish to waste more hours of my time of this company.

I made an enquiry this evening with SSEN regarding an alleged (planned) power cut in our village this month; within less than 5 minutes I had received a reply providing me with the requested information. I wanted to therefore highlight the efficient customer service received. Often people are quick to complain, however when great customer service is given I think it should also be mentioned. Thank you!

Don’t care about the customer.

Unbelievably arrogant, unprofessional company who dig giant holes in residential pavements and private driveways without any advance warning or reason provided to residents, before disappearing for over a week, with no sign of them returning to clear up the mess they've caused. The huge obstruction caused to the surrounding pavements and road is a complete hazard to pedestrians and drivers alike. Adding to this are the brazen lies SSE tell when asked when they'll be returning to finish whatever work they're doing. But that's okay because they think they can get away with dragging their heels and treating residents with complete contempt.

Woke up at 2.30 am to a power cut. The street lights were on so guessed it was just our house. Reported it online and got an immediate phone call from SSE. Within half an hour the engineer had arrived and done a temporary fix to get us through the night. At 9.30 two engineers came and replaced our main fuse and some burnt cable. We were kept informed throughout the whole repair process. We even got a call back from the original engineer in the afternoon to check that all was well and that the second crew had arrived that morning, as he was concerned for us over the Christmas break. Outstanding service by all.

Keep switching off electricity for 8 hours even during the winter in the North of Scotland just to change telegraph poles (this is the 3rd time in the last few months). Customer service is terrible - they just say they are allowed to do this and so will do it, no consideration for older people and those with health problems. They will not deadlock a complaint so I cannot go the Ombudsman. This is why the electricity network should be nationalised.

SSEN and their contractor Utili Lite. Carried out some work in the highway in Southampton in June, re instalment of the gully channels substandard and collect water, raised concern with SSEN. Initially tried to blame the council for maintenance, (fine before works) and then said they won’t deal with me and is between council and themselves. 5 months on nothing else done. As a tax payer I do not want my money rectifying poor workmanship from private companies if SSEN are trying to shift the blame. Disappointed in SSEN action in rectifying as issue raised on day of completion of works.

STOP sending young kids late at night to make offers wondering the streets at 7 pm with a tablet in the cold.Not interested in your offers.

When SSE are developing windfarms and other infrastructure, they take no notice of legislation, such as the Aarhus Convention, they themselves say they monitor noise levels, when that should be done by the environmental protection agencies. They refuse to negotiate or even discussion, and refuse to set up Community Liaison Groups in a fashion, so the development is finished before they get round to it.

Amazing swift response!
If anyone has an emergency (and they are aged over 60) this is the team to contact as I was shocked at the (unexpected) swift response ,from a UK based call centre, manned by intelligent English speaking operators.
Sent a Royal Mail "signed for" letter to from South Coast area to their Priority services in Perth yesterday late morning.
Not only did they receive letter already but the manager of that department telephoned me today!
This was not an emergency, merely a clarification of where they had obtained my details as they had sent me an unexpected letter.
They only maintain the infrastructure now, sadly, as another company purchased the supply element,

The SSEN network in our location is extremely unreliable and we experience frequent power cuts which mainly appear to be due to a lack of maintenance and resilience measures. The company has a very poor approach to customer service and relies far too heavily on automated systems. We would move our account if other options were available.

On 27.Aug one of their engineers identifing as Kevin Purslow from their SSE SLOUGH DEPOT was driving like a maniac in the local street in the middle of road . Despite the fact that I almost went up on the walkway he still hit and damaged my mirror and of course he ran away. When I reported it with SSEN I've been assured that their insurance company will contact me ... Today MINE i surance company contacted me because he was making a claim...
So far they are liers and that will cost me a lot of money thanks to their lies

I woke up yesterday morning to find that we had lost power overnight. I reported the problem via the app. Within a short time I had a response and within a couple of hours we had engineers on site. It turned out to be slightly more involved than originally suspected and in all took about 10 hours to fix. During that period both the engineers on site and the office staff kept me fully informed as to what was happening. I think it is his last point but I appreciate the most as there is nothing more guaranteed to annoy me than waiting around, wondering what if anything was going to happen next. Lastly, can’t fault anyone I dealt with, all had been to charm school