Staci Avaliações 217

If I could give zero stars, I would. This has been the single worst retail experience I have ever had. I placed an order on the 30th of April and paid extra for Express Shipping. Not only did the product fail to arrive for its intended purpose, but the company has now effectively stolen my money and gone into hiding.

It has been nearly two weeks of total radio silence. I have sent multiple emails and have been met with absolute silence. No shipping confirmation, no tracking number, and no courtesy of a reply.

It is one thing to have a delay; it is another thing entirely to ignore a paying customer while holding their money hostage. This company is either completely incompetent or a total scam.

DO NOT WASTE YOUR MONEY HERE. I am now forced to go through my bank to get my money back because this "business" clearly has no intention of fulfilling orders or providing even a basic level of customer service.

Whilst i found the staci pulse helpful for flares to a degree or as a diatraction from pain it doesn't get rid of them. I have endo and pcos. Initially i found the timing of sending out replacement tens pads frustatring but they usually arrived eventually. I set up an automated order for 2 months since december and whilst I may be wrong I feel like it didn't completely automate. I currently have a trip to japan on sunday this week, 28 april that i wanted additional replacements for. I order on 9 april, realised there was no express shipping options, thought surely just short of 20 days would be enough. On 19 april i send an email requesting express post as received no tracking. It now seems their customer service does not actually seem to exist. There is no phone number. There are no easily findable social media links. I am really pissed off and disappointed.

Bought a product from their site, took my money and gave me a confirmation email. A month had passed, no update on arrival, no package delivered after emailing them 3 separate times for any information. They have no phone number on the website. I requested a refund from my bank and reported them to ACCC.

I ordered one of the period belts with express postage and waited over a month with no shipping updates or any form of communication.
I sent through two emails with no response and had to go through PayPal before anything was sent out.
Even once it was sent, the colour was wrong to what I had ordered.

Would not recommend at all, they just take your money and you will likely not receive any product.

This was brought for me as i suffer from severe period issues and needed some type of relief and took over months to receive it and was the wrong colour, straps are twisted so i cant extend it at all.

This must be some sort of scam
Ordered from website Staci.com.au months ago basically THIEVES !!!
They have taken my money and I have no product !! NoREPLIES TO EMAILS NO WAY OF CONTACTING OTHER THAN EMAIL !!
I am so fn angry about this
DO NOT BUY FROM THEM
THEY WILL STEAL YOUR HARD EARNED CASH !!!

I used to praise this company, but after asking for an exchange on a product that wouldn't charge, I've experienced really poor customer service. I paid express shipping to receive the item (it took nearly 2 months to arrive). Then the product wouldn't charge. I (naturally) had to pay for the item to be sent back, then it took over 2 weeks for them to investigate and test the item. They agreed to send me a replacement, but shipped the item to the wrong address. I had advised I was moving, but was never asked for the new address. I asked the new tenants of our old place if my item was delivered, and even with proof that it was, they claimed it wasn't there. I assume they stole it. After this, I went to contact them on Instagram, only to find the company blocked me. I have reached out numerous times however, they refuse to respond. I don't know what changed with this company. But they have happily taken $450 from me for 2 items. Pretty disappointed.

Scammers
Take your money. Don't deliver a product. Don't respond to email - cos that is the only way to reach them.

Write all you want - they don't care. Donate money ... I doubt it.

PLEASE do not spend any money with this company - you are highly unlikely to have a product delivered - good, bad or otherwise.

Ordered weeks ago and haven’t received any notification of shipping. Have taken my money. Followed up with the only way to contact them (by email). No response. I’m sorry I didn’t see the poor reviews before I ordered. Must be a scam

Don’t even bother with this company. I purchased 4 weeks ago now and I have not received my order nor have I received a response to my 3 emails or 5 attempts to contact them through their website. There’s no phone number listed to speak to anyone either. Complete rip off and scammed me out of $250+. I am extremely disappointed and angry. Please do not fall into the same trap.

Ordered on the 18th Feb with express shipping. Website says we ship same business day from Sydney (I live in Sydney).

Now Friday 13th March.
No order update, haven’t heard back after sending 3 emails

Disgraceful.

No commutation from
The company despite several emails sent. No product delivery email
Or tracking email. Never buy from this company.

SCAM
Hubby purchased one for me. Ordered on 13th January 2026 (it’s now the 9th March ) haven’t received anything. Has emailed with no response. Wish he would have looked at the reviews before purchasing as it seems a common problem.

I ordered this for my partner and it has stopped recharging, despite multiple attempts to contact them for a replacement under warranty, i have not been contacted back

TOTAL SCAM. Ordered product - not delivered - NEVER answer any emails. Only way to contact them is email. What a awful thing to do to women. You are a disgrace !!! - They have listed their Address in Watergardens shopping centre Melb. Contacted the shopping centre - they said they dont exist - and have had a number of people call them - this is a SCAM - i have reported to ACCC.

i ordered on the 24th of december, still have not received. i have no tracking number. i’ve emailed numerous times with no responses

I paid for a product that hasn’t arrived!!!
I want a refund!!!

Ordered it for partner and got ghosted ever since worst scammy phucks need to shut down b4 people find out who they are

Ordered this in early January, received confirmation but no shipping notification still. I have sent multiple emails with no response, I’ve noticed all social media pages have been shut down, and I’ve now reached out to fair trading. As someone who has been suffering from severe endometriosis flare ups for years, I was hoping this device could finally provide some relief, but from reading the other reviews it seems as if this company is using endo to scam people out of money.

Ordered and received 6 months ago. I used it a total of 2 and a half times, the half time was due to it saying full battery but died. So I charged it ….. and nothing. I have emailed countless times as it stated on the website they have a 12 month warranty. Do you think I’ve heard anything back???? Nope. As one person said in the reviews (that stupid me is only reading now) it’s disgusting that they are profiting off ENDO/PCOS. And I too would swear if I could. What a bunch of trashy scammers. Karma will come for you all BIG TIME.