Easy website (I hate doing things online)s, only suggestion I have is there is no where for comments e.g. my DVT was 24 years ago and it only happened as they plastered my leg by mistake as it wasn'... Ver mais
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Veja o que dizem as avaliações
Very easy to navigate through the website. Simplicity itself. The quote was roughly 50 percent less than other insurance companies, So well done Staysure. Roughly 215 Euro to cover 9 days in Canada an... Ver mais
I recently had to speak to one of your phone consultants, Idris (over a couple of days) because of some difficulties with two policies for my wife and I that involved some complication. His call handl... Ver mais
I purchased my Insurance from this company as was very useful knowing that I was able to declare a health issue I now have since falling and fracturing my ankle whilst visiting the uk. So well taken c... Ver mais
Detalhes da empresa
Escrito pela empresa
The Staysure brand has been providing travel insurance for people with pre-existing medical conditions across Europe since 2004. Staysure Expat is designed specifically for English speakers living in Spain, France and Portugal, giving expats the cover and support they need on their travels. All policy documents are provided in English, and our customer service team is English-speaking, with 24/7 support available whenever you need us for emergencies. We specialise in pre-existing medical condition cover, and can cover over 1,300 conditions*, alongside cancellation cover and medical expenses with up to unlimited cover. Additional cover options are also available, including golf and cruise cover, so you can tailor your policy to suit your lifestyle. *Subject to screening and acceptance. Staysure Expat travel insurance, as well as any other denomination, trading name, brand, or domain under which the products and services are marketed, is a trading name of Avanti Group Solutions, administered by Howserv Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros De Viaje Europaische Reiseversicherung AG, also known as ERGO Seguros de Viaje, Sucursal en España (Registered office: Av. Isla Graciosa, 1, 28703 San Sebastián de los Reyes (Madrid), España). Howserv Europe, S.L., with Spanish tax ID number (NIF) B88327333, is registered with the Spanish Insurances General Directorate (Dirección General de Seguros y Fondos de Pensiones) under number E0217B88327333.
Informações de contato
Britannia House, 3-5 Rushmills Business Park, Bedford Road, NN4 7YB, Northampton, Reino Unido
- +34 952 010 024
- expat@staysure.com
- staysure.com
4,7
Excelente
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Forms quite easy to complete
16 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
No communication for a month - ghosted!
After trying to claim for my wife, I have received no communication for over a month despite sending 3 follow up emails to the company handling the claim and writing directly to Staysure, making a complaint. I chose this company because of the great reviews on here, but I am sorry to say that they are great until the point you need them. Very disappointed. I will persevere with trying to get someone to give me an update and will speaking to the ombudsman if that proves futile for another month.
2 de março de 2026
Resposta da Staysure Expat Travel Insurance
Dear Joshua,
Thank you for your review, I am sorry to hear that you haven't had a response regarding your claim. I have had a look at your policy and can see the claims team were last in it on 8th April.
Please can you check your junk/spam email folders in case they have emailed you and they have dropped in there, as this is usually their point of contact with you.
I have also escalated this to the underwriter and marked it as urgent so that they can chase it with the claims team.
My sincere apologies for the frustration caused.
Kind regards
Yvonne
Easy online booking as we have always…
Easy online booking as we have always received in the last, plus excellent price.
Thank you.
16 de junho de 2026
Easy and used on other occasions
8 de junho de 2026
Quick service on-line with immediate…
Quick service on-line with immediate quote and payment method.
15 de junho de 2026
Avaliação não solicitada
Excellent service
Friendly informative sales person and I did not feel pressurized to purchase.
12 de junho de 2026
Very easy to use, and excellent pice
I found your website very easy to use and it explains everything I needed.
Definitely recommend
15 de junho de 2026
Bad claimhandling
The application process is easy and very straightforward, the pricing is good. The spanish desk is cooperative. But…after submitting a claim, the communication stops, other than automatically generated replies.
13 de abril de 2026
Avaliação não solicitada
Resposta da Staysure Expat Travel Insurance
Dear Klant,
Thank you for posting your review. I am sorry to hear about your recent experience when making a claim.
May I refer you to the below details in relation to making a complaint if you wish to. It will be handled by the claims relations team via the underwriter and they will complete a full investigation. This information can also be found in your Policy Wording, but I have also listed it below for your reference.
Apologies for the disappointment caused.
Kind Regards
Michelle
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: sac@ergo-segurosdeviaje.es
Ashley on the fone was very helpful
Ashley on the fone was very helpful. Your explanations and documents r clear
14 de junho de 2026
Easy to get a quote and pay for a…
Easy to get a quote and pay for a policy- peace of mind.
14 de junho de 2026
Staysure always seems to be cheapest.
Staysure always seems to be cheapest.
I spoke to your agent who was very helpful.
I was going to get a year's cover but struggled with you taking payment, but i was given no error message to correct the problem and pay. OK this time for one trip.
12 de junho de 2026
Very easy to follow on instructions
Very easy to follow on instructions. Seams very good coverage for the price
7 de junho de 2026
Attentive Polite Staff
12 de junho de 2026
Easy questions clear easy instructions
12 de junho de 2026
The people I dealt with were very…
The people I dealt with were very knowledgeable and helpful in answering all my questions.
12 de junho de 2026
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