Absolutely amazing service from Chloe & team. Moved into new house, discovered *leaking tap. Team replied same day and next day, replacement tap delivered. (*leak was due to incorrect use, not quality... Ver mais
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Veja o que dizem as avaliações
I have asked for support from this company several times now. Every time they have been fantastic, sending replacement parts, even for free sometimes. They exceed my expectations every time.
Brilliant customer service from Alex and the team. We had a problem with a Stella tap, and they were excellent, sourcing the right valves, supplying valve covers,and even the right tool to help rem... Ver mais
A empresa respondeu
Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges co... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Informações de contato
sterling, GL20 8SL, Tewkesbury, Reino Unido
- 01684299555
- Sales@sterling.eu.com
- sterling.eu.com
4,9
Excelente
102 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Exceeding expectations!
I have asked for support from this company several times now. Every time they have been fantastic, sending replacement parts, even for free sometimes. They exceed my expectations every time.
5 de agosto de 2026
Avaliação não solicitada
Amazing Customer Service
Absolutely amazing service from Chloe & team. Moved into new house, discovered *leaking tap. Team replied same day and next day, replacement tap delivered. (*leak was due to incorrect use, not quality of item) Fantastic customer service. Extremely impressed.
27 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you so much for your wonderful feedback.
We’re delighted to hear that Chloe and the team were able to help so quickly after you moved into your new home. We’re glad the replacement tap reached you the next day and that everything is now working as it should.
We really appreciate you noting that the leak was due to incorrect use rather than a product issue — that’s very helpful for others reading your experience.
Your kind words about our customer service mean a great deal to us. We’re thrilled to have made a positive impression and we’re always here if you need anything in the future.
Brilliant customer service from Alex…
Brilliant customer service from Alex and the team. We had a problem with a Stella tap, and they were excellent, sourcing the right valves, supplying valve covers,and even the right tool to help remove the valve covers!
Absolutely excellent, many thanks to all the team.
Ted Hall
3 de agosto de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your fantastic review. We're delighted to hear that Alex and the team were able to help resolve the issue with your Stella tap and source all the right parts needed, including the valve covers and removal tool.
Providing knowledgeable support and going the extra mile for our customers is something we take great pride in, so it's wonderful to receive your feedback. We'll be sure to pass your kind comments on to Alex and the team.
Thank you again for choosing Sterling, and for taking the time to share your experience
Amazing company to work with
Amazing company to work with. Edd and the team on after sales were amazing. Very quick to respond and offer the needed assistance.
Not many companies these days that have this level of support.
I can also add that the parts came quickly and the email to confirm they were on their way came with how to videos. These were absolutely amazing and extremely helpful. Even though I am an engineer the tips in these video’s can save you a lot of time. Well done again on all fronts. Updated 4-8-2026
27 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your wonderful review. We're delighted to hear that Edd and our after-sales team were able to provide the support you needed and respond quickly to your enquiry.
We believe great customer service doesn't end with the sale, so it's especially rewarding to know our team made such a positive impression. We'll be sure to pass your kind comments on to Edd and the rest of the team.
Thank you for choosing Sterling and for taking the time to share your experience. We truly appreciate your support.
Fantastic customer service
With shoddy Customer Services being the norm these days, Alex and her colleagues at Stirling taps and sinks, bucked the trend. They could not have been more helpful. I would recommend this company.
23 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
hank you for your wonderful review. We're delighted to hear that Alex and the team provided the level of service you deserved and helped make your experience a positive one.
We know great customer service can sometimes be hard to find, so it's especially rewarding to receive feedback like yours. We'll be sure to pass your kind words on to Alex and her colleagues.
Thank you for your recommendation and for choosing Sterling. We truly appreciate your support.
Friendly and effective customer service.
Amber was incredibly quick to address our initial query and has continued to respond promptly to my following emails with a friendly and helpful attitude.
Edd from the tech team took a lot of trouble explaining the workings of a hot water kettle, and together they resolved the problem to my great satisfaction.
23 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your wonderful review. We're delighted to hear that Amber and Edd were able to provide the friendly, responsive support needed to resolve your issue.
We pride ourselves on delivering excellent customer service, and it's fantastic to know that Amber's prompt communication and Edd's technical expertise made such a positive difference. We'll be sure to pass your kind feedback on to both of them.
Thank you for taking the time to share your experience and for choosing Sterling. We truly appreciate your support
Great after sales service
Great after sales service.
Needed longer pipes from my fitted Clearwater tap to my boiler unit and the team were quick to respond and marked up a photo of exactly what I needed and where. We have had our tap for 5 years and love it - doesn’t spit or hiss like some that my friends have
20 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that our after-sales team was able to quickly identify exactly what you needed and help you get the correct parts. It's especially rewarding to know that your Clearwater tap is still performing so well after five years of use.
Thank you for your continued support and for choosing Clearwater. We hope you enjoy many more years of reliable service from your tap.
Kind regards,
The Clearwater Team
Amazing company to deal with!
Amazing company to deal with, brilliant products and service.
Would use again and highly recommend to others!
16 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
hank you for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our products and our service. Providing excellent customer support alongside high-quality products is something we take great pride in, so it's fantastic to know we've met your expectations.
Thank you for your recommendation and for choosing Clearwater. We look forward to helping you again in the future.
Kind regards,
The Clearwater Team
I had to contact Sterling.eu.com about…
I had to contact Sterling.eu.com about an issue that occurred with a lovely Sheraton tap I had in my kitchen. The tap was still under guarantee. I sent images of the issue and without hesitation I was told the tap would be replaced and sent by post to Dublin. I think such service is rare these days so well done. I’m very impressed.
8 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that you experienced an issue with your Sheraton tap, but we're delighted that our team was able to resolve it quickly and make the replacement process as straightforward as possible. Providing reliable after-sales support is incredibly important to us, and it's great to hear that this made a positive impression.
Thank you for your kind words and for choosing Sterling. We truly appreciate your support and hope you enjoy your new tap for many years to come.
Kind regards,
The Sterling Team
Hot water boiler issue
I emailed with a question as my Clearwater boiler was not registering the new filter , they replied within an hour giving me directions on how to fix. So nice and unusual to get good service these days. Very impressed.
14 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that our team was able to help you quickly resolve the issue with your Clearwater boiler and get your new filter recognised. Providing prompt, helpful support is something we take great pride in, so it's wonderful to know that your experience exceeded expectations.
Thank you for your kind words and for choosing Clearwater. We really appreciate your support and are always here if you need any assistance in the future.
Kind regards,
The Clearwater Team
Excellent Sink/Tap Supplier
I work as the kitchen designer at MBS Interiors in Stoke-On-Trent.
Tim from Clearwater came to our showroom last year to introduce us to the brand and the products. Following on from this, the vast majority of sinks and taps for our customers are now supplied from them.
The main reason that I started using the products was the vast range that they have to offer. I previously had to search through multiple suppliers to find a specific product, but every time I looked through the Clearwater brochure, I found what I was looking for. This led to me using them as a default.
Following on from this, we now have a dedicated Clearwater display, which shows the quality of the products on offer. As a business, it is important to have reliable suppliers that are offering great products at a reasonable price. This is exactly what we get from them.
To summarise, the products are very great quality, the prices are very reasonable and the service that we receive as a business is fantastic. Whether you are a business looking for a new sink/tap supplier, or a customer looking for a product to last for many years in their home, I would recommend Clearwater to anyone
14 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to leave such a detailed and thoughtful review.
We're delighted to hear how your relationship with Clearwater has grown since Tim first introduced the brand to your showroom. It's particularly rewarding to know that our breadth of range has helped simplify the specification process, allowing you to find the right sink and tap solutions for your customers from one trusted supplier.
We're also pleased that your dedicated Clearwater display has been well received and that you've found our products to offer the quality, value and reliability that your business needs. Building strong partnerships with independent kitchen retailers is incredibly important to us, and feedback like yours means a great deal to the whole team.
Thank you for your recommendation and for your continued support. We look forward to working with MBS Interiors for many years to come.
Kind regards,
The Clearwater Team
Outstanding Customer Service
I needed a spare part for my KWC Zoe tap and Clearwater Products T/a Sterling Taps were absolutely outstanding.
Despite having not bought the tap from them, they negotiated a very good deal with KWC which saved me almost £250.
My thanks go to Edd who negotiated the deal and was extremely helpful and prompt in replying to my requests for technical advice. My thanks also to KWC.
I honestly didn't believe customer service like this existed anymore and I thoroughly recommend Clearwater Products/Sterling Taps.
10 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a positive experience with both KWC and our team. Providing support wherever we can, even when the original purchase wasn't made through us, is something we strongly believe in, so it's fantastic to know we were able to help secure a cost-effective solution for your KWC Zoe tap.
We'll be sure to pass on your kind comments to Edd, who will be pleased to hear that his technical support and prompt responses made such a difference. Feedback like yours means a great deal to us and reinforces the importance of delivering exceptional after-sales service.
Thank you again for your recommendation and for your kind words. Should you ever need assistance in the future, we'll be happy to help.
Kind regards,
The Sterling / Clearwater Team
Service and support was excellent
Service and support was excellent, very responsive and fast shipping of the replacement part. Particular shout-out to Amber who took my call and was super helpful and arranged everything with no issues... Thanks, highly recommended.
4 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re really pleased to hear that you received excellent service and support, and that the replacement part reached you quickly.
A special thank you for recognising Amber — we’re delighted she was able to assist, answer your questions, and arrange everything smoothly for you. Your recommendation means a great deal to us.
Thank you again for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
The service I received was outstanding
The service I received was outstanding. Amber and Edd demonstrated excellent technical knowledge and offered practical guidance for my requirements. 5* doesn’t do it justice- these guys really are brilliant and I would definitely buy from them again. I would certainly recommend anyone to use them for their services and products.
2 de julho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you so much for your fantastic feedback. We’re delighted to hear that you received outstanding service and that Amber and Edd were able to provide the technical guidance you needed.
It’s wonderful to know their knowledge and support made such a positive impact, and we truly appreciate your kind words about the team. Hearing that you would buy from us again — and recommend our products and services — means a great deal.
Thank you again for taking the time to share your experience. We’re grateful for your recommendation and look forward to supporting you in the future.
Kind regards,
Sterling Customer Support
Amazing service
Well what can I say. Truly a fabulous experience.
Amber asked me to send a video outlining the issue. She showed Edd their technician.
Even though my Clearwater kettle tank was just over two years old. They made the decision to send me a free replacement.
We are blown away with the service.
New tank sent, installed and working in 25 hrs
Just fabulous. You cannot get better than that.
Thank you guys.
30 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you so much for your fantastic review. We’re thrilled to hear that Amber and Edd were able to quickly identify the issue from your video and get everything resolved for you.
We’re especially pleased that the replacement Clearwater kettle tank reached you, was installed, and fully up and running within just 25 hours — that’s exactly the level of service we aim to deliver. Your kind words about the team mean a great deal to us.
Thank you again for taking the time to share your experience and for your wonderful feedback. We truly appreciate it.
Kind regards,
Resposta da Clearwater Products T/as Sterling
Thank you again for your recommendation and for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
I can't fault Alex & the team - Genius!!
I can't fault Alex & the team.
Asked for some help and advise on spare parts for kitchen taps fitted via a refit/makeover.
They have been brilliant - CANNOT FAULT; quick response, offering advice and upon photos of parts needed, parts requested provided.
I had tried other mainstream suppliers to no avail.
Cannot recommend highly enough.
Very many thanks to all for all your help.
29 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
hank you so much for your wonderful feedback. We’re delighted to hear that Alex and the team were able to help with the spare parts for your kitchen taps and provide the advice you needed.
It’s great to know the quick responses, guidance, and photo-based support made the process smooth for you — especially after trying other suppliers without success. We’re committed to making things easy for our customers, so your comments mean a lot to us.
Thank you again for your recommendation and for taking the time to share your experience. We truly appreciate it.
Kind regards,
Sterling Customer Support
Top company, top service
Been buying products from Sterling for about 4 years now and I can honestly say that I have had first class service every time. Customer service is second to none, this time from Rebecca . Delivery is speedy and effective and advice/guidance is clear and direct. Wouldn't go anywhere else.
25 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
We’re delighted to hear that you consistently receive first-class service, and we’ll be sure to pass your feedback on to Rebecca – she’ll be thrilled to be recognised. It’s great to know that our delivery and advice have met your expectations.
We genuinely appreciate your loyalty and look forward to continuing to support you in the future.
All the best,
The Sterling Team
Speedy service saves the day!
Phone line promptly answered by incredibly helpful customer service staff who acted immediately to help me source a new tap spare part whilst being ultra diligent and suggesting I send pictures to be absolutely certain I was going to receive the correct item. Speedy verification and utter astonishment as said part arrived the very next day! Can’t fault service or parts! Thank you Becky and Rebecca - Hottest day on record and I have my kitchen tap up and running again. Can’t recommend them highly enough.
23 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you so much for taking the time to leave such a fantastic review – it really made our day!
We’re delighted to hear how quickly the team were able to help get your tap back up and running, especially in that heat! Becky and Rebecca will be absolutely thrilled to see your kind words – they always go the extra mile to make sure everything is just right, so it’s great to see that recognised.
It’s brilliant to know the service, speed and care stood out, and that the next-day delivery topped it off.
Thanks again for your recommendation – we really appreciate it!
All the best,
The Sterling Team
Very prompt efficient service
Very prompt efficient service, highly recommended.
23 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thanks for leaving us a Review. All the best, The Sterling Team
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