Absolutely amazing service from Chloe & team. Moved into new house, discovered *leaking tap. Team replied same day and next day, replacement tap delivered. (*leak was due to incorrect use, not quality... Ver mais
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Veja o que dizem as avaliações
I have asked for support from this company several times now. Every time they have been fantastic, sending replacement parts, even for free sometimes. They exceed my expectations every time.
Brilliant customer service from Alex and the team. We had a problem with a Stella tap, and they were excellent, sourcing the right valves, supplying valve covers,and even the right tool to help rem... Ver mais
A empresa respondeu
Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges co... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2000, Clearwater is a UK Design house with a passion for all things Sinks and Taps! Our products are designed in-house by our passionate and driven design team and produced with our core fundamentals at heart :Form, Functionality , Longevity, Serviceability and most importantly Innovation. For customer confidence in our products we offer industry leading warranties up to a Lifetime! Such is the confidence we have in our products. Just as important to us, is our customer service experience and we are proud to boast a class-leading service. As a company choice is very important our sink collection boasts the broadest choice with four material choices; Stainless Steel, Ceramic, Quartz Granite and Cast Iron and within these groups we offer a multitude of designs. We also offer the widest colour choices in both Ceramic and Quartz Granite sinks and now offer PVD warm steel finishes within our steel sink programme. With the choice available we know we can fulfil almost any sink request that is desired. Our tap ranges are a particular source of pride as we have specialised in the widest choice of styles and functions from Kettle, filter and Sensor functions as well as our unique Twist & Spray options with a wide choice of colour pallets including PVD and Nano finishes that will last the test of time!
Informações de contato
sterling, GL20 8SL, Tewkesbury, Reino Unido
- 01684299555
- Sales@sterling.eu.com
- sterling.eu.com
4,9
Excelente
102 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A pleasure to deal with this company
What a pleasure to deal with a company that puts the customer first. The Clearwater Eclipse tap is also the best as well as the cheapest kitchen tap I have had for several years. When the hot tap started dripping they sent me a replacement value (plus instructions) FOC immediately. When I could not separate the old valve from its bush they sent me a new bush as well, also FOC. It's also worth saying that the separate fresh water filter is very easy to change, unlike others I have encountered. Fully deserving of a 5* rating.
22 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for such a fantastic review – we really appreciate you taking the time to share your experience.
We’re delighted to hear how happy you are with your Clearwater Eclipse tap and that our team could support you quickly when you needed it. Providing prompt, hassle-free aftersales service is something we take real pride in, so it’s great to know the replacement parts and guidance helped get everything sorted smoothly.
It’s also brilliant to hear your feedback on the filter system – ease of use is something we work hard on, so that’s especially good to hear.
Thanks again for your kind words and for recognising the team’s efforts. Reviews like this mean a lot to us.
All the best,
The Sterling Team
Delighted with our beautiful new sink…
Delighted with our beautiful new sink and spray tap, it completely transforms the room! Excellent company, highly recommend.
1 de novembro de 2025
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your lovely review – we’re so pleased to hear how happy you are with your new sink and spray tap.
It’s great to know the products have made such a difference to your kitchen, and we really appreciate your kind words about the service too. Your recommendation means a lot to us.
Enjoy your new kitchen, and thanks again for choosing us!
All the best,
The Sterling Team
Outstanding service from Rebecca
Outstanding service from Rebecca. Replacement was delivered within 24 hours! And clear guides on how to fit it. Can not fault this company at all.
16 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your fantastic review – we really appreciate you taking the time to share it.
We’re delighted to hear that Rebecca was able to help so quickly and that the replacement reached you within 24 hours. Providing clear guidance and getting things sorted without delay is exactly what we aim for, so it’s great to know that came through.
I’ll make sure your kind words are passed on to Rebecca – she’ll be thrilled.
Thanks again for your support, it means a lot to the whole team.
All the best,
The Sterling Team
Amazing customer service from Chloe!!
Amazing customer service from Chloe!!! We needed a replacement cartridge for our 4 year old Clearwater tap and couldn't find one online. We emailed and Chloe sourced spares for all three cartridges cost-free!!! And then helped with an installation problem (the housing wouldn't separate from the cartridge) attaçhing a video from the technical team to show how to fix it. Five stars
16 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you so much for your fantastic review – we really appreciate you taking the time to share your experience.
We’re delighted to hear how Chloe was able to help, from sourcing the correct cartridges to supporting you through the installation. Providing clear, helpful guidance (and the right parts first time) is exactly what we aim for, so it’s great to know that came through.
I’ll be sure to pass your kind feedback on to Chloe and the technical team – they’ll be thrilled.
Thanks again for your support and recommendation – it means a lot to us.
All the best,
The Sterling Team
Had a problem with our kitchen tap…
Had a problem with our kitchen tap leaking at swivel joint ,rang up and spoke to Rebecca and within 2 days had part to rectify. Was expecting maybe new washers but they sent a complete new spout . excellent service
2 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re glad the replacement part arrived promptly and resolved the leak. Your comments about Rebecca and the service mean a lot to the team.
The aerator broke by plumber on fitting…
The aerator broke by plumber on fitting contacted Sterling spoke with Alex who forwarded on part no problem it was a pleasure to deal with them part came from England to Ireland.
12 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for sharing your experience. We’re pleased to hear that Alex was able to assist and get the replacement aerator organised without any difficulty. It’s great to know the part reached you in Ireland quickly and that everything was resolved smoothly. We truly appreciate your feedback and your kind words about our service.
Exceptional customer service from Chloe
Exceptional customer service from Chloe. She found all information required to answer my query and ship the required items immediately. Highly recommended.
12 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
hank you for your wonderful feedback. We’re delighted to hear that Chloe was able to provide exceptional support and get everything arranged for you so efficiently. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Great service
Great service - contacted and spoke to Rebecca who sorted the problem, advised the replacement part would be supplied under warranty ( which is 5 years!) and it arrived within 24 hours of my initial enquiry - brilliant after sales service!
10 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your fantastic feedback. We’re very pleased to hear that Rebecca was able to identify the issue quickly and arrange a warranty replacement for you. It’s great to know the part arrived within 24 hours and that the after‑sales support met your expectations. We truly appreciate you taking the time to share your experience.
Absolute first class Customer Service
Absolute first class Customer Service. Contacted them with respect to a faulty new filter and within hours a replacement plus a complimentary one was on its way. I have to say I have been using these filters for a number of years and this was the first problem encountered.
Thank You Alex and Sterling,
8 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your excellent feedback. We’re delighted to hear that Alex was able to resolve the issue with your filter so quickly and arrange both a replacement and a complimentary unit. It’s great to know you’ve been using our filters for many years with no problems until now. We truly appreciate your loyalty and your kind words about the service you received.
I had a problem with my kitchen tap
I had a problem with my kitchen tap. I contacted the support team and spoke to Amber. She was very helpful and responsive - seeking technical advice and arranging for a replacement part. When a further problem occurred she acted just as quickly to get a solution.
First class customer service and problem resolution!
3 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to share your experience. We’re delighted to hear that Amber was able to assist so promptly, seeking the right technical advice and arranging the replacement part without delay. When the further issue arose, it’s great to know she was just as quick to find a solution. We truly appreciate your feedback and are pleased the customer service and problem resolution met your expectations.
It was my first ever contact with Amber…Just Perfection
It was my first ever contact with Amber she was so caring so helpful I asked for a 25yr old sink unit supplied buy B & Q, she was not fazed she said she would search and reconnect with me and she did, so caring a wonderful experience, compared to B & Q who kept me on hold for 1hour 15mns and never returned my request. Well done Amber you and your company can be very proud of yourselves
4 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for sharing such a thoughtful review. We’re delighted to hear that Amber was able to help you so thoroughly, especially in tracking down details for a 25‑year‑old sink unit. Her caring approach and commitment to following up are exactly what we strive for, and your experience reflects that perfectly. We’re sorry to hear about the difficulty you had with B&Q, but very pleased that Amber could provide the support you needed. Your kind words mean a great deal to us, and we’re proud of the service she delivered.
Superb customer service
I had an issue due to hard water that required a new tap insert for my Clearwater Stella tap.
After contacting Sterling I received a full set of replacement valves within 24 hours - that is what I call excellent customer service. Well above expectations
4 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for sharing your experience. We’re very pleased to hear that the team were able to help resolve the issue with your Clearwater Stella tap so quickly. Receiving a full set of replacement valves within 24 hours is exactly the level of service we aim to deliver, and it’s great to know it exceeded your expectations. We truly appreciate your feedback.
Needed parts for tap
Needed parts for tap. One phone call and the parts arrived the next day. Obviously I’d rather the tap valve didn’t leak after 3 years, but replacement was free and an easy diy job.
5 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for sharing your feedback. We’re pleased to hear that the team were able to get the replacement parts sent out so quickly following your call. While it’s unfortunate the valve developed a leak after three years, we’re glad the free replacement made the fix straightforward. We really appreciate you taking the time to share your experience.
Outstanding customer support
Outstanding customer service. Fast and helpful. I received extremely constructive support with a technical issue with a tap including videos of how to resolve the issue. Highly recommended.
4 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your excellent feedback. We’re delighted to hear that you received such fast, constructive support and that the technical guidance — including the videos — helped resolve the issue with your tap. Providing clear, practical assistance is something we take great pride in, so your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience.
Great customer service
It’s been my experience that these days customer service is mediocre at best or non-existent at worst. So I was amazed to find a company that bucks this trend! My initial contact with Sterling was a call to buy some “O” rings for my tap which was leaking. To my amazement, I spoke to a real person (Becky) straight away - non of this AI chatbot rubbish or press number this or that. The “O” rings were provided at no charge and arrived the following day. In the meantime, my tap developed a further problem for which, unfortunately, no spares were available due to its age. Again Sterling came up trumps in supplying a replacement tap at a discount. At all times Becky was helpful and friendly and did her best to solve my problems. You can’t ask for more! I’d have no hesitation dealing with this company again so keep up the good work Sterling!
3 de junho de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Becky was able to assist you so promptly and personally, from supplying the “O” rings at no charge to helping arrange a discounted replacement tap when spares were no longer available. It’s wonderful to know her friendly and proactive approach made such a positive impression. We truly appreciate your kind words and your recognition of the team’s efforts. Thank you again for your confidence in us — we’re proud to have earned it.
Fantastic customer service
Chloe at Clearwater gave excellent customer service when I requested a replacement overflow cover, with very quick replies and also a delivery date, excellent customer service and would highly recommend.
28 de maio de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re delighted to hear that Chloe was able to assist so promptly with your replacement overflow cover and keep you updated throughout. It’s great to know the quick replies and confirmed delivery date made the process smooth for you. We truly appreciate your recommendation and your positive comments about the service received.
First class customer service
First class customer service
We've just has a new kitchen tap installed, but have a very specific medical need for a certain type of filter. Our plumber hadn't appreciated this, so I rang the customer service line and spoke to Rebecca, who was exceptionally helpful. She arranged an alternative filter to be sent to me, pre-installed with the correct adaptor so it would fit our new tap, and supplied it at trade price. I can't tell you how wonderful it was to be able to reach someone very easily, and then have that person listen and solve my issue very quickly. Rebecca made my day!
18 de maio de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for sharing your experience in such detail. We’re delighted to hear that Rebecca was able to support you so quickly and thoughtfully, especially given the specific medical requirement for your filter. Ensuring you received the correct alternative, complete with the right adaptor and supplied at trade price, is exactly the level of care we aim to provide. It’s wonderful to know how much you appreciated being able to reach someone easily and have your issue resolved so promptly. Your kind words mean a great deal to us, and we’re very proud of the service Rebecca delivered.
Amazing service
One email was replied to super fast by the amazing Amber. I sent a short video of the issue with our tap, an engineer took a look, advised what was needed, and the spare parts are on their way. A very pain-free experience, excellently and professionally managed, a welcome relief in today's usual 'throw away' world. All brassware going forward will be bought from this fantastic company. Thank you.
18 de maio de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your fantastic feedback. We’re delighted to hear how quickly Amber was able to respond to your email and guide you through the issue with your tap. It’s great to know that the video you shared helped our engineer identify the solution and get the spare parts on their way without delay. We’re proud to offer a service that feels straightforward and reassuring, especially in a world where things are so often treated as disposable. Your commitment to choosing our brassware going forward means a great deal to us. Thank you again for your kind words.
Mixer Tap Replacement Parts
Hi Chloe
Confirming that received the replacement parts for my mixer taps today and I feel I must express my appreciation and thank you immensely for your rapid response. Credit where due, I commend you and the rest of the team for your outstanding customer service. Absolutely ’world class’.
Rey
Shropshire
13 de maio de 2026
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your wonderful feedback, Rey. We’re delighted to hear that the replacement parts for your mixer taps arrived safely and that Chloe was able to assist you so quickly. Your kind words about her responsiveness and the service you received mean a great deal to us. We truly appreciate your recognition of the team’s efforts — feedback like yours is what inspires us to keep delivering a world‑class experience.
Great company and even better products
Great company and even better products. I got my sink and tap from Sterling and they are brilliant
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Clearwater Products T/as Sterling
Thank you for your kind feedback. We’re delighted to hear that you’re so pleased with both your sink and tap from Sterling. It’s wonderful to know the products have lived up to your expectations, and we truly appreciate you taking the time to share your experience. Your support means a great deal to us.
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