Nick and Colin delivered my courtesy car today. They were very professional, polite and offered to help me understand the features of the car. They explained everything in detail and they made the... Ver mais
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After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Ver mais
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Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Ver mais
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Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Ver mais
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Detalhes da empresa
Escrito pela empresa
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Informações de contato
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Reino Unido
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,8
Excelente
209 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick response and available to answer…
Quick response and available to answer clients queries
10 de julho de 2026
Resposta da Stocalfe Response
Hi,
Thank you for your 5-star review. We're pleased to hear that you received quick responses and found our team available to answer your questions whenever needed. Providing responsive support is something we strive for every day.
Best regards,
Stocalfe Response
Have helped me loads and explained…
Have helped me loads and explained everything and kept me updated all the way through the process
1 de julho de 2026
Resposta da Stocalfe Response
Hi,
Thank you for your 5-star review. We're glad to hear that our team was able to help you throughout the process, explain everything clearly, and keep you updated every step of the way.
Kind regards,
Stocalfe Response
Resposta da Stocalfe Response
Hi,
Thank you for your 5-star review. We're delighted to hear that our team was able to help you throughout the process.
Kind regards,
Stocalfe Response
Resposta da Stocalfe Response
Hi Tony,
Thank you for your 5-star review. We're pleased to hear that everything was clear all the way through the process. Providing straightforward guidance and keeping our clients informed is very important to us.
Kind regards,
Stocalfe Response
Fantastic staff at stocalfe response
Fantastic staff at stocalfe response. Very friendly and understanding and go above and beyond to answer all questions you may have.
6 de julho de 2026
Avaliação não solicitada
Resposta da Stocalfe Response
Hi David,
Thank you for your 5-star review. We're delighted to hear that you found our team friendly, understanding, and helpful throughout the process. Going above and beyond to answer our clients' questions is something we pride ourselves on, so your feedback means a lot to us.
Kind regards,
Stocalfe Response
Resposta da Stocalfe Response
Hi Adrian,
Thank you for your 4-star review. We're pleased to hear you found our responses swift, our communication helpful, and that having a single point of contact made the process easier.
We appreciate your feedback.
Kind regards,
Stocalfe Response
They have been extremely helpful and…
They have been extremely helpful and supportive during the whole process. Thankyou
10 de junho de 2026
Resposta da Stocalfe Response
Hi Bobbie,
Thank you for your kind words! We’re glad to hear our team was helpful and supportive throughout the process.
Best regards,
Stocalfe Response
Been amazing from the start
Been amazing from the start, thank you to Joshua for keeping me updated and answering any questions iv had. 5 star experience.
5 de junho de 2026
Resposta da Stocalfe Response
Hi Kathleen,
Thank you for your wonderful review! We’re so pleased to hear you had a 5‑star experience. Joshua will be delighted to know his updates and support made a difference.
Best regards,
Stocalfe Response
Resposta da Stocalfe Response
Hi Christopher,
Thank you for your lovely feedback! We’re pleased to hear our team was helpful, polite, and made everything easy to understand.
Best regards,
Stocalfe Response
They are so swift
They are so swift. The whole process was seamless, their customer care is top notch.
11 de junho de 2026
Resposta da Stocalfe Response
Hi Ojedokun,
Thank you for your kind review! We’re thrilled to hear the process was seamless and that our team delivered top‑notch customer care.
Best regards,
Stocalfe Response
Excellent customer service
28 de maio de 2026
Resposta da Stocalfe Response
Hi Mark,
Thank you for your great feedback! We’re delighted you received excellent customer service, it means a lot to our team.
Best regards,
Stocalfe Response
Phoned these when claiming against another driver .
Phoned these when I was involved in an accident (other driver at fault )
They were the first hit on Google when I was trying to find my insurance company details .
I will start with the one positive - I got a hire car extremely promptly!
The rest was SLOW and not streamlined.
I had to chase the insurance company of the other driver in the end, and that had more of an impact !
10 de abril de 2026
Avaliação não solicitada
Resposta da Stocalfe Response
Hi Kate,
Thanks for your review.
Unfortunately we cannot identify you as a client. Please can you email support@stocalferesponse.com with your claims reference and contact details so we can investigate your matter urgently?
Thanks,
Stocalfe Response
Resposta da Stocalfe Response
Hi,
Thank you so much for your 5 star review.
Much appreciated,
Stocalfe Response
Very good service excellent response…
Very good service excellent response from team
20 de maio de 2026
Resposta da Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you taking the time to leave us feedback.
Best regards,
Stocalfe Response
Resposta da Stocalfe Response
Hi,
Thanks for the 5 star review, we appreciate you taking the time to leave us feedback.
Best wishes,
Stocalfe Response
The swift response and well…
The swift response and well co-ordination is marvelous
6 de maio de 2026
Resposta da Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you leaving us such positive feedback.
Best regards,
Stocalfe Response
Excellent service
Excellent service, stress free and the guys and girls are all extremely professional and reassuring throughout the whole process. 100% recommended.
14 de maio de 2026
Avaliação não solicitada
Resposta da Stocalfe Response
Hi Kyle,
Thank you so much for your kind words!
We’re delighted to hear that you found the whole process stress free and felt supported throughout.
Our team takes great pride in being professional, approachable, and reassuring, so it means a lot to know that came through in your experience.
We really appreciate your 100% recommendation, it truly helps others feel confident in choosing us.
Best regards,
Stocalfe Response
Professional and courteous and always…
Professional and courteous and always in contact, by email and phone.
My car was uplifted the next day with a courtesy car delivered, seamless transactions.
Big thanks to Guy and Amber who explained the whole process.
Would highly recommend.
12 de março de 2026
Avaliação não solicitada
Resposta da Stocalfe Response
Hi Jacqueline,
Thank you so much for your fantastic review. We’re delighted to hear that you found our service professional, courteous, and consistently communicative, that’s exactly the experience we aim to deliver.
It’s great to know the uplift of your vehicle and the delivery of your courtesy car went smoothly. Guy and Amber will be thrilled to hear your kind words, they take great pride in guiding customers clearly through the process.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards,
Stocalfe Response
An agent called Guy
An agent called Guy, made the whole process so much less stressed and easier, amazing experience.
Thank you for being my hero
2 de abril de 2026
Avaliação não solicitada
Resposta da Stocalfe Response
Hi Lianne,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that Guy was able to make the whole process smoother and less stressful for you. He’ll be thrilled to know he made such a positive impact, being called a hero truly means a lot.
We’re grateful for your kind words and are always here if you need anything in the future.
Warm regards,
Stocalfe Response
I actually rang these accidentally
I actually rang these accidentally.
Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them up after a week of speaking to 5 different ppl 2 of whom were my case handler ??? For them to ring and tell me third party not accepting liability... even though I were stationary. Only willing to try and claim from anybody and everybody insurance companies. I got in touch with my own insurance company and all sorted within a weeks time. That's professionals at work. Not stocalfe.
16 de fevereiro de 2026
Resposta da Stocalfe Response
Hi Tanya,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you left feeling frustrated and let down. That’s never the outcome we want for anyone who comes to us for support.
We’re pleased to hear your own insurer was able to bring the matter to a resolution for you, but we also want to clarify why things unfolded the way they did on our side. Stocalfe Response is a non‑fault accident management company, which means we can only handle claims where the third party accepts liability and we claim the costs directly from them so not to affect your insurance premiums. We provided you with a replacement car during this time to keep you mobile during our investigations, at no cost to you.
Unfortunately, in your case, the third party strongly disputed the circumstances. Because liability wasn’t accepted, we weren’t able to progress repairs or continue the claim as a non‑fault case.
We understand how confusing and inconvenient that can feel especially when you’ve already received a hire vehicle and expected the process to move forward as normal. We also appreciate the added frustration with the hire car issues, and we apologise that this added to your overall dissatisfaction. We have escalated these issues to Europcar.
Our intention is always to make things easier during what is already a stressful time, and we’re sorry that your experience didn’t reflect the service we aim to provide. We’ll be reviewing this case internally to ensure we improve communication and support in situations where liability is disputed, so clients like yourself have clearer expectations from the outset.
If there’s anything further you’d like us to look into or if you want to speak with a member of our team directly, we’re here and happy to help.
Best regards,
Stocalfe Response
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